USER: Hello, Panasonic? My camera seems to be all melty. Obviously a manufacturing defect. Please replace it immediately under warranty.
PANA: Sorry, it's not our responsibility. You were using a third-party battery which had internal resistance that did not meet our specifications, causing it to overheat.
USER: But the batteries look exactly the same!
PANA: You can't measure internal resistance by looking. That's why we put out a firmware update that disables use of third-party batteries.
USER: I know, but I didn't install it because I wanted to be able to use third-party batteries. They might be exactly the same as the manufacturer battery. They might even have come from exactly the same plant. It says so on the Internet, and the Internet doesn't lie!
PANA: Whatever. But by putting out a firmware update and a warning, we expressly directed against use of third-party batteries. We consider disregard of our directions to be abuse, so we do not consider the damage to be covered by your warranty.
USER: You mean just because I didn't update my firmware and disregarded your warning, you are going to ignore my complaint?
PANA: We mean that if you use non-approved batteries, you're on your own, pal.
USER: Well, I think you are big poopy heads! You should honor your warranty no matter what people do to their cameras. I am going to hire a lawyer and sue you.
PANA: Why pay to hire a lawyer when you can get great legal advice on the Internet for free?
USER: You think I'd be stupid enough to use cheap, cut-rate legal advice I found on the Internet?
PANA: Sheesh. [click]
