I am one of those who are confused by this whole upgrade process.
According to the PhaseOne website my profile shows I have one more free upgrade ( not update ) and one activation left, but I was told by support I have to pay for the upgrade. So what can I use the free upgrade for?
As mentioned by other members here some found out those who got the C1 v3 LE with the M8 ( as is my case ) will have to purchase the C1 v5 outright and not upgrade, which is contrary to what I was informed in the email from support which says (cut-and-paste): "if you choose to use Capture One 5 you will need to purchase the upgrade." (end quote)
The other thing I noticed is that when I tried to open my license information from within C1 v4 there is a box saying "unable to establish connection to the Phase One activatin server", when I click "OK" it goes away but under free upgrade and free activation I got a "-" only, nothing left. Wonder if they just took all those away although the PhaseOne website indicates differently?
With all this going on I guess I will just wait a bit to find out before making a move. Or not move.