Okay, quick rant...
Switched platforms, PC to Mac. Adobe accommodates that by calling Customer Service and signing a software letter of destruction and faxing it to Oregon. No problem, did all that 10 days ago. And paid for overnight shipping on the replacement software. Wait three days, nada, so I call CS again. Get India. Crap. After having the support person repeat everything three times, he tells me the problem is with my fax machine. I tell him BS, I can see it went through and even recorded the actual Oregon number it connected to and give it to him. He hangs up on me. Call the next day, India again. Big crap. No good still, he tells me I must resend it. I ask for a supervisor, wait another 20 minutes and he tells me I must email it. Now I'm more than a little pissed. He hangs up on me too, but admittedly only after a few choice words being screamed out of my mouth about India service support. (Hey, I'm only human.) I have faxed it no less than 6 times already and now need to scan and email it. So I do. Big pita, but I do it. This time I email the form 6 times: three times from three different email addresses and in two different formats to insure the idiots on the other end can read it. Call the next day, fortunately was smart enough this time to wait until everybody in India had to be asleep or drunk and get somebody with a strong latin accent, so I'm assuming somewhere in South America. At least she was polite and I could understand her. Anyway, not received, you must email it. Sigh. She apologizes (!) having seen online the issues I've been through (apparently India does do a decent job of documenting) and gives me the email address of a supervisor that will walk it through the process -- IF I re-mail it to her!!! And oh yes, be sure to include all the serial numbers on the form. I say you mean the ones the first person I talked to destroyed and removed from my Adobe registration account so I no longer have them AFTER telling me I only needed the case number she gave me? Yes, those. But don't worry, I have them here. Let me read them to you so you can copy them down on the form then email them back to us. Uh, okay, you have them, but need me to send them to you? Yes. I give up and do it...
Next day I awake to two emails saying my LOD has been received by fax(!) and my order is being processed and will ship in 7 to 10 days. (Remember, I paid for OVERNIGHT shipping 5 days ago...) Two hours later 4 more come in saying the same thing. 2 hours later two email come in saying my email was received. Two hours later another email comes in saying email received, only this one also says my order is receiving priority service. Oh joy.
I'll let you know IF I ever get my software...
/rant
Switched platforms, PC to Mac. Adobe accommodates that by calling Customer Service and signing a software letter of destruction and faxing it to Oregon. No problem, did all that 10 days ago. And paid for overnight shipping on the replacement software. Wait three days, nada, so I call CS again. Get India. Crap. After having the support person repeat everything three times, he tells me the problem is with my fax machine. I tell him BS, I can see it went through and even recorded the actual Oregon number it connected to and give it to him. He hangs up on me. Call the next day, India again. Big crap. No good still, he tells me I must resend it. I ask for a supervisor, wait another 20 minutes and he tells me I must email it. Now I'm more than a little pissed. He hangs up on me too, but admittedly only after a few choice words being screamed out of my mouth about India service support. (Hey, I'm only human.) I have faxed it no less than 6 times already and now need to scan and email it. So I do. Big pita, but I do it. This time I email the form 6 times: three times from three different email addresses and in two different formats to insure the idiots on the other end can read it. Call the next day, fortunately was smart enough this time to wait until everybody in India had to be asleep or drunk and get somebody with a strong latin accent, so I'm assuming somewhere in South America. At least she was polite and I could understand her. Anyway, not received, you must email it. Sigh. She apologizes (!) having seen online the issues I've been through (apparently India does do a decent job of documenting) and gives me the email address of a supervisor that will walk it through the process -- IF I re-mail it to her!!! And oh yes, be sure to include all the serial numbers on the form. I say you mean the ones the first person I talked to destroyed and removed from my Adobe registration account so I no longer have them AFTER telling me I only needed the case number she gave me? Yes, those. But don't worry, I have them here. Let me read them to you so you can copy them down on the form then email them back to us. Uh, okay, you have them, but need me to send them to you? Yes. I give up and do it...
Next day I awake to two emails saying my LOD has been received by fax(!) and my order is being processed and will ship in 7 to 10 days. (Remember, I paid for OVERNIGHT shipping 5 days ago...) Two hours later 4 more come in saying the same thing. 2 hours later two email come in saying my email was received. Two hours later another email comes in saying email received, only this one also says my order is receiving priority service. Oh joy.
I'll let you know IF I ever get my software...
/rant