Godfrey
Well-known member
I haven't had need to call them for anything in a a couple of years now. Last I spoke with the service folks at Olympus USA was some time in 2010. To the limits of my direct experience, they've been good to work with.Not the story told on other forums. In order to cut costs, Olympus consolidated their service to fewer (or one) location and the experience/turn around time has deteriorated.
Overall, service and support across the industry has gone to crap in the past 15 years or so. I remember when I could send a Nikon to their repair facility in SoCal and have it back in hand with a perfect job done in at most five days ... and that was without a Nikon Professional Services account.
Godfrey