After my camera failed last thursday from the 2.0 firmware update I took it to my dealer here in Montreal. He shipped it out to Leica NJ last friday. I just called them to see what the status was on the camera. I expected to here that it had to go to germany or that they hadn't looked at it yet. Instead I found out that ehy had replaced some boards, adjusted a bunch of stuff and it was on its way back to me. I think that is pretty good service. Camtec Photo here in Montreal was great as well expediteing the shipment across the border for me.