RE: Open Letter To Leica:
Immediately attend to your QC and shore up your service in a manner AND demeanor that befits a luxury product. The posh selling environment and buying experience needs to be perpetuated into the owning and user experience.
RE: Leica's future:
In past, Leica has gotten away with lesser "qualities" because 1) the faithful RF M user, and 2) the investment in superb RF lenses of the Leica M faithful.
(For example, it made no sense that the little LCD of the M9 was worse than that of a cheap pocket camera or even cell phone. Etc.)
Do not expect the RF "only game in town" to carry you into the projected future.