Hi Everyone,
I am very sorry to have to post this but have been forced to by a frustrating lack of communication from Leaf.
My story is that i ordered and paid cash up front for a leaf AFI 12 as soon as they were announced last year.Leaf to their great credit gave me a loaner AFI 10 back - a terrific back and am very happy with it. The problem started when my 12 back arrived on the 24th February . It was immediately apparent that there was something not right about it. Specifically the infinity focus is out - it cant focus on infinity.It also has some weird corruption of files issues where lines appear in the photo or the photos just arent written to the CF card. I immediately notified my dealer and Leaf direct(got no reply from them) and sent the back back on 28 th February. The only information that has come back to me is that the back is in Israel - thats all- no eta or comments/acknowledgement/feedback on whats wrong with it.Ive had to repeatedly phone them - they have never phoned me without my prompting.- of course it was a different story before I handed over the cash ! they were constantly phoning /emailing me!
The last straw is I went to see them in person yesterday to get the latest news - none of course - they phoned the distributors and said they would get back to me - they haven't! I made it clear that I had been restrained in my response so far but would post something online if I didn't hear from them - even a call saying they are working on it but nothing!!! Oh well perhaps the power of the internet will provoke a response.
In the meantime I curious if anyone has had focus/sensor alignment issues or readout issues with the new 12 back??
I repeat just to be fair that I absolutely love the back ( from my experience with the 10 ) and am really writing this out of frustration because I would love to get my hands on a working 12 ( which I paid for nearly 5 months ago!)
Rant over
JOHN
I am very sorry to have to post this but have been forced to by a frustrating lack of communication from Leaf.
My story is that i ordered and paid cash up front for a leaf AFI 12 as soon as they were announced last year.Leaf to their great credit gave me a loaner AFI 10 back - a terrific back and am very happy with it. The problem started when my 12 back arrived on the 24th February . It was immediately apparent that there was something not right about it. Specifically the infinity focus is out - it cant focus on infinity.It also has some weird corruption of files issues where lines appear in the photo or the photos just arent written to the CF card. I immediately notified my dealer and Leaf direct(got no reply from them) and sent the back back on 28 th February. The only information that has come back to me is that the back is in Israel - thats all- no eta or comments/acknowledgement/feedback on whats wrong with it.Ive had to repeatedly phone them - they have never phoned me without my prompting.- of course it was a different story before I handed over the cash ! they were constantly phoning /emailing me!
The last straw is I went to see them in person yesterday to get the latest news - none of course - they phoned the distributors and said they would get back to me - they haven't! I made it clear that I had been restrained in my response so far but would post something online if I didn't hear from them - even a call saying they are working on it but nothing!!! Oh well perhaps the power of the internet will provoke a response.
In the meantime I curious if anyone has had focus/sensor alignment issues or readout issues with the new 12 back??
I repeat just to be fair that I absolutely love the back ( from my experience with the 10 ) and am really writing this out of frustration because I would love to get my hands on a working 12 ( which I paid for nearly 5 months ago!)
Rant over
JOHN