I am considering entering into the leica S-system (although I have currently decided to wait for the S3 since I would really value better performance at higher ISO.)
I live in Norway, and here we actually have an importer and dealer (Bresson and Interfoto) but I am begining to get serious doubts about entering into a relationship with them. So I am starting to look for possible alternatives where I can get the service and follow up I demand.
I have been reading posts here on the S2 and see that several current S2 users appear to deal directly with Leica in Solms and with very good service. I would appreciate if any with such experience could comment on how you got the contacts and if this is an option open for all customers?
Has anyone here purchased internationally from a Leica dealer? If so I would really appreciate if you could share where from and your experience with them.
My personal experience is that the local dealer did not cater very well to me as an advanced amature when I was looking for a printer so I ended up buying my large format printer elsewhere. An aquaintance experienced them as very dismissive on a warrenty issue. And currently there is a thread on the largest Norwegian foto site where a potential MF customer was offerd to borrow and try out a Leica S2. Unfortunately the camera was stolen and now they are demanding full compensation for the lost demo camera since they do not have insurance coverage (the customer claims no mention of this prior to the loan)! I am sure there are two sides to each case, however my confidence in them is meager at best.