I recently sent my IQ180 back to Denmark for a minor repair before putting it up for sale. When I opened the box after receiving it back I was quite surprised to find it filled with new cables, 2gb thumb drive, battery, and Capture One disk. And besides doing all of the items below, they also installed a new LCD protector.
Here is a list of everything they did that was not associated with the little repair:
Recalibration
Focus controlled and adjusted
Main flexcable exchanged
Sensor board exchanged
Digital board exchanged
Functional check
Firmware version check
Image capture and inspection (they made about 20 exposures)
Focus inspection
Check of camera attachment
Control LEDs
Cleaning
Check of external connections
Visual inspection
I assume all of this is standard for Phase. This is the only time I've ever sent a back to Phase for anything in six years - hopefully won't ever have to again - but it is nice to find a company treating their equipment and customers so well...
Tim Ernst in Arkansas
www.timernst.com
Here is a list of everything they did that was not associated with the little repair:
Recalibration
Focus controlled and adjusted
Main flexcable exchanged
Sensor board exchanged
Digital board exchanged
Functional check
Firmware version check
Image capture and inspection (they made about 20 exposures)
Focus inspection
Check of camera attachment
Control LEDs
Cleaning
Check of external connections
Visual inspection
I assume all of this is standard for Phase. This is the only time I've ever sent a back to Phase for anything in six years - hopefully won't ever have to again - but it is nice to find a company treating their equipment and customers so well...
Tim Ernst in Arkansas
www.timernst.com