Guy Mancuso
Administrator, Instructor
Let me start this with some background that I think is important and a little different than Davids excellent blog post. Let's say I came into looking at the S2 with very skeptical emotions. Given the fact I own a MF system today and come form all of Leica's digital camera's at least the DMR and M8 and I know what to expect with Leica gear and how it works and how they think in a lot of ways. I also have very specific needs and problems also. My big concern with MF is speed in shooting, shutter delay , ISO, review, tethered and ISO and all stuff that I deal with today that can use some improvement. So believe it or not jumping over the moon to get a Leica per say is not a priority at all.So I did few this in a very neutral state. This takes some real care in thought for me to buy and still does even after the demo. Now I did the demo than went back and sat down with David and camera and had a semi-private chat. I did learn a few more things than maybe has been posted that I will share. My one concern is warranty and service and like the Phase module , Leica will offer 2 to 3 levels of service and repair and loaners. Obviously they will be priced accordingly which they should. Basic service most likely like the M8 with your normal warranty. Than another level that will have loaner service on a 24 or 48 hour turn to get a loaner. Thispart is still being developed so don't hang on every work. Basically you want loaner service than that will be at a higher price than the basic warranty. Which BTW all service and repairs are done in Solms or NJ.
Now here is another important part. All of this loaner service will go through preferred Leica dealers. So David being a preferred dealer I buy through him with this warranty he will handle my needs. Now let me add something just because a shop sells does not mean they are a preferred dealer. So only those dealers will be able to sell The S2 system and only those will handle all parts of it. Not sure how you get to be a preferred dealer but we can all guess. sales and service records that match those criteria set by Leica. I need to post this before my laptop shuts down
Now here is another important part. All of this loaner service will go through preferred Leica dealers. So David being a preferred dealer I buy through him with this warranty he will handle my needs. Now let me add something just because a shop sells does not mean they are a preferred dealer. So only those dealers will be able to sell The S2 system and only those will handle all parts of it. Not sure how you get to be a preferred dealer but we can all guess. sales and service records that match those criteria set by Leica. I need to post this before my laptop shuts down