Hope someone can help here.
My 3800 was working fine.
When my Canon MP980 business printer went south, and I had to print an important document on regular letter paper, I did it on the Epson ... which switched to Matte Ink.
I then tried to make a regular print on the 3800 using glossy paper, the printer switched back to Photo Black but the photo blacks didn't print, the grey tones and color did, but not black.
I cleaned the heads twice, no help. I quickly popped out the cartridge and reinstalled it. No help.
Before replacing the Photo Black, I tried printing on Matte paper so the printer would switch to the Matte Ink to eliminate the Photo Black cartridge as the issue ... still did not print the blacks.
Does the printer use the same head to print Matte or Photo black?
If the head is clogged, what can be done? The printer is long out of warranty.
Thanks for any insight.