I have an epson 3880 that died two problems stuck valve leaking out the photo black and a head blew. I went to the Javits Photo Plus show. After being told who to talk to I did, I was informed well you live in a dry climate it will happen after two and a half years? I have a thousand dollar paper weight. I kept it polite and was told to call epson cusotmer relations. I already had and they were not offering any deal. I was told no one there could really help. I told them I have had over 5 epson printers including the 7600 .They told me well write your story down someone will call you. I did not really happy and told them "people come to shows like this to solve there problems" I was told I would be called by Wensday today. I showed up at there booth a day later hoping ot find someone that could help heard this statement form an epson customer service worker, "you again." It was said with total disdain. It has been a few weeks now since I was told I would get a call from Epson and I never did.