glenerrolrd
Workshop Member
I hope a few people read this as I learned a good lesson..the hard way. I searched for a refurbished epson 3800 and finally found a great deal at B+H ..$799 and free shipping.
Received the printer in just 3 days . Then I started to set up the printer and realized that the front load paper tray was way out of alignment(not B+H fault).
The return process is what steamed me enough to write this. No pick up service! The box weighs 55Lbs and Carolyn and I had to lug it to the local UPS store . $45 shipping that I may get reimbursed? And of course ....no printer or refund until they process the return. Giving someone a refund on a defective product only after they have complied with your process is bad enough..but making us carry the printer to a store front to ship seems to much. OH and it took three calls and 45 minutes just to get someone to answer the phone in the USED DEPT.
This is completely out of character for B+H and can only be a reflection of the Used Dept practices. They are off my list.
Received the printer in just 3 days . Then I started to set up the printer and realized that the front load paper tray was way out of alignment(not B+H fault).
The return process is what steamed me enough to write this. No pick up service! The box weighs 55Lbs and Carolyn and I had to lug it to the local UPS store . $45 shipping that I may get reimbursed? And of course ....no printer or refund until they process the return. Giving someone a refund on a defective product only after they have complied with your process is bad enough..but making us carry the printer to a store front to ship seems to much. OH and it took three calls and 45 minutes just to get someone to answer the phone in the USED DEPT.
This is completely out of character for B+H and can only be a reflection of the Used Dept practices. They are off my list.