My recent simple return of a severely back-focusing 24/2 AF lens just purchased new from Sony Style has turned into a 2 day long still unresolved saga involving repeated sharing of information with 8 different "associates" in 4 different departments who are polite morons confused by their own system.
Each time you are shuttled to yet another person where you have to go through a long list of "Press one for", Press two for:, then listen to their shyty music for 10 minutes ... then repeat everything you just told the other person ... who then sends you off to another department where you start all over.
This is accompanied by a virtual blizzard of e-mails that go in an unending circle ...
and I STILL have not been able to get the replacement lens sent.
Better to buy from a rep here, or B&H.