Okay, I've had enough of Sony Laredo. They should stick to consumer electronics, because they have no clue about photography.
There is no way to provide information online.
They call, generally at between 7:30am and 7:55am.
There is no email.
The first time I got a call the technician gave me a 366 number to call back at. (It took me some time to figure out it should be an 866 number.)
When I call back I get told the technician who called two hours earlier is no longer with the company.
When I call I get to talk to a customer service rep who has no clue about cameras, then have to explain how to reproduce a problem while the rep types into a computer. (I assume. But maybe he's writing it down on pad of paper because I hear no typing.) Words can't explain how asinine this is.
I explain exactly how to reproduce it: take lens X, put on camera, set to max aperture, manual focus, turn lens to infinity. Take shot. Examine shot. Not focused to infinity. Easy, right?
No. Days later I get another call saying there is no problem, did I try setting the lens to manual focus instead of autofocus?
I've had enough. I'm bailing. No more Sony for me.
Note to self: in the future, buy cameras only from camera companies.