The GetDPI Photography Forums      

Go Back   The GetDPI Photography Forums > Digital Camera Forum > Sony


Site Sponsors

Reply
 
LinkBack Thread Tools Display Modes
Old 14th February 2013   #1
Member
 
Join Date: Apr 2011
Location: California
Posts: 195
Possitive feedback for Sony service

Well, I thought I want to share my recent experience with Sony service.
I dropped my RX1, scratches and dent, even worse, the focus ring unable to turn.
But thanks to Sony, after back from service, my RX1 is back in NEW condition, best part is NO CHARGE --- Thank you SONY!
At the time I call Sony, the rep confirm to me that warranty wont cover damage by misuse, i was expecting a flat rate charge... And then 1 week later after I send out the camera, camera is back, looks like they replace the whole camera and still retains the serial number, even cooler, they put a new LCD cover for me (because my damage camera does have an optional LCD protector on it)... Work order marked "replaced" and zero $ fee... I guess Sony wants to make an exception for a premium camera.
Thank you again Sony
Feel free to follow the stort at my facebook
Hight Light of the day 2013 | Facebook

Sonny
just4fun is offline   Reply With Quote
Old 15th February 2013   #2
Senior Member
 
Join Date: Dec 2010
Location: Belgium
Posts: 392
Re: Possitive feedback for Sony service

Great to hear and glad you've got a fully working camera back.
pegelli is offline   Reply With Quote
Old 15th February 2013   #3
Senior Member
 
etrigan63's Avatar
 
Join Date: Nov 2007
Location: Earth, Sol System
Posts: 2,177
Images: 20
Re: Possitive feedback for Sony service

This would be in line with the impression i got from Sony at PhotoPlus. They want their high-end "pro" users to feel that the support they give them is comparable to the pro services sections from Canon/Nikon.
__________________
Carlos Echenique 写真撮影
flickr | blog | pro gallery
etrigan63 is offline   Reply With Quote
Old 7th March 2013   #4
Senior Member
 
Join Date: Mar 2011
Location: Coral Gables, FL
Posts: 415
Re: Possitive feedback for Sony service

A while ago I dropped a ZA 85/1.4 and it bounced twice on the concrete sidewalk. i sent it to Precision Camera in TX after paying the $300.00 "consultation fee" online. I received the camera back today with a note telling me that the lens was beyond repair. Maybe I should have sent the lens to Sony for $200.00 bucks in the hopes that they would have sent me another lens? Is Precision reputable? I can always be contacted privately. Thank you.
MikalWGrass is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -8. The time now is 17:10.


Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.0
Copyright 2014, GetDPI.comAd Management plugin by RedTyger