RX1 Manual Focus Ring No Longer Working

[Dr.Kildare]

Hi All,

The manual focus ring on my RX1 has 'bitten the dust' and spinning the ring no longer brings up the manual focus on the camera.

I can do without manual focus, but would be interested to know if anyone has had this problem fixed by Sony service.

A web search is telling me this is a fairly common problem but I would like to hear opinions if it's an easy or difficult (expensive) fix.

Information much appreciated.

DK

 

[Mr. Thompson]

Hi Doc,

I had a couple of focus ring issues with demo cameras and spoke with a couple of folks at the US Sony service center yesterday. It was a very pleasant experience with a live soul answering the phone and a very short hold time. Your camera should still be in warranty. May I suggest you give Sony a call?

 

[Dr.Kildare]

Hi Doc,

I had a couple of focus ring issues with demo cameras and spoke with a couple of folks at the US Sony service center yesterday. It was a very pleasant experience with a live soul answering the phone and a very short hold time. Your camera should still be in warranty. May I suggest you give Sony a call?

Yes, problem solved.
I sent the camera off to Sony and it returned fixed within the week.
The customer service I received from Sony was excellent.
Regards,
DK

 

[GrahamWelland]

:thumbs: from another very happy customer of Sony support. My RX1R developed an extremely stiff on/off switch that Sony fixed under warranty and in a little under a couple of weeks including shipping by my dealer. No charge other than shipping costs and a perfect fix.

For those interested, the on/off switch became extremely stiff to turn on but would turn off much easier. Not sure why but that's what happened - no bangs or dents etc, just got stiffer over time.