Two updates:
1) FedEx just delivered the repaired A7II.
The ticket says they completed repair on 11/27. Considering the holiday and FedEx not getting it to them until Wednesday that's a one day turn around. Up to Pro standards I got from Canon Pro Services.
So, happy there. Quick test with Sony 16-35, Metabones IV and Sigma Macro, Canon 300 and Canon 300 with 2XSigma converter was successful. Everything focused quickly. The 300 and converter with small spot needed lots of contrast. It worked better with Medium spot.
I also found the getting focus close with manual helped it find and keep focus.
The explanation of repairs has some interesting comments. Mainly because they are so cryptic that its impossible to understand what they mean:
"Auto Focus Test, check, recalibration and realignment
Firmware download: corrections and adjustments; address values measured and adjusted"
They also used a part: "AS ring cushion B" What is that?
2) Got a call back and voice mail from Sony Consumer Support to explain the phone problem and that someone from Pro Support would call.
Also, got a call back and voice mail from Pro Support saying there was a phone problem and they would call back to collect the information to complete enrollment.
So, good experience all around.
My only suggestion is that Pro Support needs to find a way to direct calls if there is a problem so they DO NOT go to consumer support. A harried pro, with a problem, is not going to be understanding about having to go through 4 or 5 menu layers on the consumer site to find a person to talk to, then to find out they have no idea what Pro Support is all about.