WOW! WHAT A FANTASTIC SERVICE AND TURN AROUND BY PRECISION CAMERA!
Last week, Thursday, May 19, 2016 I apparently fried the electronics of my A7r2 by hooking up an external power source that was recommended on the web for cameras, iPhones, iPads, etc.
I won't try that again! Promise!
Anyway, after that event the camera was completely dead, dead, dead.
It would not even power on with a regular Sony battery.
I knew that Sony had contracted out their repair service to Precision Camera.
Also, a few days prior I had come across this particular thread at FM.
Sony repair by Precision Camera - FM Forums
Thanks to the OP for starting it!
So, I went to the Precision Camera website and could only find the A7r listed - but not the A7r Mark II.
I called their number, got a friendly lady on the line, after about, oh, 10 seconds.
She asked me when I had bought the camera and concluded that my camera was too new to be on their list and likely still covered under warranty.
She told me to fill out the online form for a different camera type. I chose A7r and explained in the comments the situation.
On Friday afternoon, May 20, 2016 I sent the camera off with USPS, of course properly insured, and got a tracking number.
The postal clerk told me the packet would arrive on Monday, May 23, 2016. And it did.
On Monday I also followed up with another entry into the Precision Camera web system to give them the USPS tracking number.
A day later, that's yesterday, Tuesday, May 24, 2016 Precision Camera sent an email confirming receipt of my camera.
They included pertinent tracking info about my camera. They also called, but I missed the phone call.
So today, Wednesday, May 25, 2016, around noon a FedEx truck pulled into our driveway and delivered a packet I didn't expect.
It was from Precision camera and contained my perfectly repaired A7r2 (I checked it), free of charge. WOW! WOW! WOW!
And what an amazing job they did! Here is their Explanation of Repairs:
A complete repair and return all functions to factory specs.
Auto focus test, check, recalibration and realignment
Firmware download corrections and adjustments; address values measured and adjusted
Complete cleaning (internal-external) and optical system
Description of Parts Used
Mounted C. Board SY-1058***CORE***
Panel Module (SUB for SC 1-811-695-11)
WOW! I am mightily impressed! Many thanks Precision Camera!
I will send them right away my Olympus E-M5 Mark II, that is no longer under warranty, so a repair I pay for.
The E-M5.2 ruined 2 Lexar memory cards with CARD ERROR when shooting video.
The memory cards can't even be formatted in camera or in my Apple computer!
I used the E-M5.2 with the battery power grip and suspect that the camera doesn't seem to switch over correctly from one battery to the other.
BTW, does anyone know what address values measured and adjusted actually means? TIA.