The thread was long so you probably didn't see the solution that a user posted which fixed my camera ... no need for repairs. It was an odd thing that I would never have suspected were it not for someone else's same experience. All's well. Thanks for the thoughts.
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FYI: A900 total failure.
- Thread starter fotografz
- Start date
dhsimmonds
New member
Yep you are right I didn't read the whole thread. I'm relieved for you and all a900 users that it was such a simple solution, although I would never have thought of that one in a million years! As they say all's well that end's well.
Like all digital cameras, the a900 has it's little quirks but nothing at all serious in my own view. The DMR's quirks were numerous and sometimes more serious but it did produce gorgeous files that were capable (and sometimes needed) of a lot of PP.
Like all digital cameras, the a900 has it's little quirks but nothing at all serious in my own view. The DMR's quirks were numerous and sometimes more serious but it did produce gorgeous files that were capable (and sometimes needed) of a lot of PP.
Dave_Anderson
Member
Mike, I'm sending mine out to resolve this same issue with the aperture lever. 
Moving it around doesn't help; it has no resistance in one direction, some resistance in the other direction. How did you manage to get such fast service?
I was just on my way out the door to overnight the body to Laredo TX. I'm including a note to bill me for expedited return shipping, as I want it in my hands Thursday the 24th for two shoots, Friday & Saturday. Did you do anything special to get such a fast turnaround? Seems like, allowing for shipping, they must have worked on yours over the weekend?
Moving it around doesn't help; it has no resistance in one direction, some resistance in the other direction. How did you manage to get such fast service?I was just on my way out the door to overnight the body to Laredo TX. I'm including a note to bill me for expedited return shipping, as I want it in my hands Thursday the 24th for two shoots, Friday & Saturday. Did you do anything special to get such a fast turnaround? Seems like, allowing for shipping, they must have worked on yours over the weekend?
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dhsimmonds
New member
That is excellent customer service, you can't ask for much better so I hope that Dave Anderson get's a similar response. Leica could take a leaf out of Sony's customer service book IMHO!
Sony have always said that they are not yet ready to offer their DSLR's as pro cameras but they are so very nearly there and as we know many Alpha cams are being used rigorously by pro shooters.
Sony have always said that they are not yet ready to offer their DSLR's as pro cameras but they are so very nearly there and as we know many Alpha cams are being used rigorously by pro shooters.
Dave_Anderson
Member
Dang... already sent it off. I'll chat with support and see what I can find out. Thanks for the info!
mwalker
Subscriber Member
I'll bet you can still get a priority number
Dave_Anderson
Member
Thanks for encouraging me to keep pushing, Mike. Everyone I talked with was very friendly, helpful and professional. Support web chat OTOH... well, read on -- two out of three ain't bad.
I talked to an expediter in Laredo who will be on the lookout for my camera and expedite the process. He told me there was no "Priority ID" to give me, only the event ID is needed. Maybe this is because I started the whole process with the web form?
Anyway, it pays to be persistent. I wonder where they are outsourcing their first-line support to? He tried to be very helpful but is not the sharpest knife in the drawer:
BTW, for future reference the second-tier support # is (239)768-7606.
I'll post the Laredo # after all is said and done, on the condition that nobody tells where they got it.
I talked to an expediter in Laredo who will be on the lookout for my camera and expedite the process. He told me there was no "Priority ID" to give me, only the event ID is needed. Maybe this is because I started the whole process with the web form?
Anyway, it pays to be persistent.
I wonder where they are outsourcing their first-line support to? He tried to be very helpful but is not the sharpest knife in the drawer:You just can't make this stuff up... :ROTFL::ROTFL::ROTFL:(This after I had told him the model # of the camera) said:
BTW, for future reference the second-tier support # is (239)768-7606.
I'll post the Laredo # after all is said and done, on the condition that nobody tells where they got it.
mwalker
Subscriber Member
It went a little well better with my online guy.....event #???? maybe thats a new procedure. The phone number is really where you need to go.They gave me a work order number and a priority number. I gave them a credit card number for overnight shipping. Keep us appraised of the turn around.
Dave_Anderson
Member
The "Event ID" is what you get when you initiate the process via the web form. It was late at night, I really wasn't in the mood to talk to someone in an overseas call center so that's why I went that route.
Hopefully there is no next time... but if there is I will call during regular US business hours.
Hopefully there is no next time... but if there is I will call during regular US business hours.
Dave_Anderson
Member
An update -- My camera is now in the technician's hands, it arrived in their facility yesterday morning. Sony will cover overnight shipping to get it back in my hands by Thursday.
:clap::clap::clap:
I don't want to go into too much detail before it's on the plane back to me, but for those who may be worried about the number of people reporting similar issues, I will offer this bit of sage advice: Do NOT try to change lenses while walking over uneven ground.
:clap::clap::clap:
I don't want to go into too much detail before it's on the plane back to me, but for those who may be worried about the number of people reporting similar issues, I will offer this bit of sage advice: Do NOT try to change lenses while walking over uneven ground.
dbogdan
New member
Well, after a very nice and extended weekend with family, I finally have the time to thank Marc (Fotografz) for a wonderful afternoon.
In return for a little advice in solving his A900 problem, Marc, treated me to a bit of beer, some tasty sliders, and a lot of great conversation. I couldn't have had a better time!
While we were having coffee on the porch, I had grabbed my 70-400 for Marc to check out when some of the local wildlife paid a visit. He was able to snap a quicky of this little guy before it disappeared into the brush.
In return for a little advice in solving his A900 problem, Marc, treated me to a bit of beer, some tasty sliders, and a lot of great conversation. I couldn't have had a better time!
While we were having coffee on the porch, I had grabbed my 70-400 for Marc to check out when some of the local wildlife paid a visit. He was able to snap a quicky of this little guy before it disappeared into the brush.
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Dave_Anderson
Member
It DID disappear into the brush! I pulled the URL out from your post with the quote function and fixed it. Nice image, looks like there was no chance for a second shot!
Dave_Anderson
Member
Er... I thought I fixed it. Oh well.
edwardkaraa
New member
It seems Pbase does not like its subscribers to link their images to other sites. I will cancel my subscription with them.
Dave_Anderson
Member
Well, the camera did not arrive as expected due to a backordered part. I called them today, it's fixed and will ship out tomorrow to arrive Wednesday. None too soon, I've been experiencing withdrawals.
Dave_Anderson
Member
The camera arrived last Wednesday as promised. All appeared to be well until I noticed one of the display elements inside the VF is not illuminating. :banghead:
It took me a while to notice it, as it's only noticeable when the leftmost shutter speed digit is a 4, 5, 6, or 8, much faster than I had been shooting.
Back to Laredo. :angry:
This could be a huge PITA, I was planning to leave on a trip with it on the 14th.
It took me a while to notice it, as it's only noticeable when the leftmost shutter speed digit is a 4, 5, 6, or 8, much faster than I had been shooting.
Back to Laredo. :angry:
This could be a huge PITA, I was planning to leave on a trip with it on the 14th.