tom in mpls
Active member
Here is the text of an email received today from Paypal. They don't like sending "gifts" it seems. I think the way to avoid problems is to be careful about the text included in the payment. DO NOT specify that it is payment for any item, and DO NOT include a "shipping address". The address can be supplied in a direct email or PM. From now on, I will add a note such as, "Dear Uncle Fred, Here's the money to cover your bail."
"Dear Thomas,
Please do not reply to this email. This mailbox is not monitored and we are not able to respond to inquiries sent to this e-mail address. If you still need assistance please log in to your PayPal account.
We recently changed our pricing so that all PayPal customers can receive money from friends and family within the US for free. PayPal merchants receiving money as payment for a purchase, continue to incur fees.
We're not sure if you are aware of this, but we noticed that some of your customers are sending you personal payments for purchases. Unfortunately, this violates our rules, and we need your help correcting this. Please don't ask or allow your customers to use personal payments to pay for their purchases.
If we continue to see such activity after March 5, 2010, we may have to disable your ability to receive personal payments, and then you will pay fees for all money received through PayPal.
You can find more information about payment types and fees in sections 4.1 and 8 of our User Agreement – just click "Legal Agreements" at the bottom of any PayPal page.
If you have any questions, concerns, or think we may have made a mistake, please contact us at www.paypal.com/contactus. Thank you for helping us resolve this matter.
We know situations like this can be difficult, so thanks for working with us. If you have more questions, visit our Help Center by clicking "Help" in the top right corner of any PayPal page. Sincerely, MatthewPayPal Compliance DepartmentPayPal, an eBay Company
"Dear Thomas,
Please do not reply to this email. This mailbox is not monitored and we are not able to respond to inquiries sent to this e-mail address. If you still need assistance please log in to your PayPal account.
We recently changed our pricing so that all PayPal customers can receive money from friends and family within the US for free. PayPal merchants receiving money as payment for a purchase, continue to incur fees.
We're not sure if you are aware of this, but we noticed that some of your customers are sending you personal payments for purchases. Unfortunately, this violates our rules, and we need your help correcting this. Please don't ask or allow your customers to use personal payments to pay for their purchases.
If we continue to see such activity after March 5, 2010, we may have to disable your ability to receive personal payments, and then you will pay fees for all money received through PayPal.
You can find more information about payment types and fees in sections 4.1 and 8 of our User Agreement – just click "Legal Agreements" at the bottom of any PayPal page.
If you have any questions, concerns, or think we may have made a mistake, please contact us at www.paypal.com/contactus. Thank you for helping us resolve this matter.
We know situations like this can be difficult, so thanks for working with us. If you have more questions, visit our Help Center by clicking "Help" in the top right corner of any PayPal page. Sincerely, MatthewPayPal Compliance DepartmentPayPal, an eBay Company