I've been an Adobe user for 20 years or thereabouts. I am or have been a professional user of Photoshop, Illustrator, Indesign, Dreamweaver, Premiere etc. all of those years. In "the good old days", I bought the software I needed, or the complete package, used it without hick-ups (mostly), and when there was a new version, I upgraded.
Nowadays, it's all subscriptions. I have to deal with credit cards, passwords, logins etc. It's a mess. For some reason, my card couldn't be charged this month, so they changed my subscription to "free". What they also did was deleting my user data history, including previous invoices etc. Now, they want me to re-register all data from scratch, as if my previous subscription didn't exist.
It's not that it's a lot of work. What I find bad is the total lack of customer awareness. That, in combination with one of the most dysfunctional websites ever created makes me want so much to dump Adobe totally.
If Adobe had competitors, I would.