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Thread: Westminster mat board -- where?

  1. #1
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    Westminster mat board -- where?

    Where have folks been buying Westminster unbuffered archival mat board in sheets for self-matting inkjet prints?

    As a satisfied Light Impressions user in past years, I've been left hanging more recently when they take my order, charge my credit card, but don't tell me they can't fill it for several months. Their order confirmation email is really unethical in implying the order will be shipped in two business days but not telling the customer, when they already know, that it is out of stock and they really have no idea when they can obtain it or whether there is an alternate product they could suggest. I ordered and paid for frames 8 months ago which I'm still waiting for, and recently I placed a large order of Westminster unbuffered bright white rag board and foam core but learned by accident today that they have no prospect of shipping it by an identifiable date.

    Would appreciate any leads on a dependable alternate source.

    Lynn Noah

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    Re: Westminster mat board -- where?

    Hi Lynn

    I notice that Adorama Camera carries some Westminster mat products. The practice of billing but not shipping is questionable at best and they would only do that to me once.

    Paul

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    Re: Westminster mat board -- where?

    Boy, I hear you on that. Light Impressions has ripped me off, and left me hanging on a number of occasions now to full fill my wedding client needs. I tell the clients they will get an archival box and other stuff like that and LI doesn't fill the order for months and months ... or never does ... but immediately charges my card. Grrrrr.

    -Marc
    Last edited by fotografz; 19th September 2010 at 05:30. Reason: Typo

  4. #4
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    Re: Westminster mat board -- where?

    I gave up on them altogether. I use Archival Methods now. You can order direct from them or through B&H and they drop ship (somewhat better pricing through B&H I think).

    http://www.archivalmethods.com

  5. #5
    JKW284
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    Re: Westminster mat board -- where?

    I had the same experience from Light Impressions and will not be ordering from them again if I can find the products elsewhere. I am still trying to get my money back after 4 months.

  6. #6
    lilmsmaggie
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    Re: Westminster mat board -- where?

    WARNING!!! - Light Impressions is a rip off company. Do not do business with them.

    If you feel that you have been victimized by this company, please, please, contact both the Los Angeles Better Business Bureau: http://www.la.bbb.org/Home.aspx

    and California Attorney General's Office: http://ag.ca.gov/consumers/general.php

    and file a complaint. THIS IS IMPORTANT!!!

    Also steer clear of this company (alledged parent):

    http://www.newcenturydirectbrands.com

    Do not - Repeat - DO NOT give them your money!!!!

    Consider yourselves duly warned.

  7. #7
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    Re: Westminster mat board -- where?

    DocuMounts, in Portland OR, has various Westminster board.

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    Re: Westminster mat board -- where?

    Quote Originally Posted by lilmsmaggie View Post
    WARNING!!! - Light Impressions is a rip off company. Do not do business with them.

    If you feel that you have been victimized by this company, please, please, contact both the Los Angeles Better Business Bureau: http://www.la.bbb.org/Home.aspx

    and California Attorney General's Office: http://ag.ca.gov/consumers/general.php

    and file a complaint. THIS IS IMPORTANT!!!

    Also steer clear of this company (alledged parent):

    http://www.newcenturydirectbrands.com

    Do not - Repeat - DO NOT give them your money!!!!

    Consider yourselves duly warned.
    Agreed! I ordered some fairly expensive archival print boxes from them, they notified me of a back-order situation but took my money ...
    never got the stuff and was assured it was coming for so long it was too late to do anything about it ... no satisfaction from any contact what-so-ever.

    They once were a highly reputable company with great products and service ... I don't know what happened to them. Too bad.

    -Marc

  9. #9
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    Re: Westminster mat board -- where?

    I gave up on LI years ago. Avoid!

  10. #10
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    Re: Westminster mat board -- where?

    LOOK AT THIS E-MAIL I JUST GOT TODAY. Look at the order date ... Oh goody, I only have 4 to 6 weeks to wait ... again ... for the 10th time.

    Are you kidding me ... ?

    -Marc

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    Re: Westminster mat board -- where?

    Doing Business With Light Impressions: I too have been the victim of similar conduct on two unreceived orders beginning with May of 2010. Please spread the word where appropriate. It appears there are serious issues of fraud and potential violations of both Federal and State law.

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