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Thread: Warning: C1 6.4 crashes under MacOS 10.7.4

  1. #1
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    Warning: C1 6.4 crashes under MacOS 10.7.4

    I just upgraded to MacOS 10.7.4 and upon restart Capture One 6.4 crashes on startup (MBP latest generation). There is nothing special about my setup, never used the FileVault (which had security bugs that are now supposedly fixed in 10.7.4). Clearly something else has changed as well. Really weird, just wanted to post a warning here. At least make sure you have a bootable backup before you attempt this "upgrade".

    I had to restore from my 10.7.3 boot image. Would be interested in hearing if others have the same problems.

    Cheers, -Peter

    PS: There is a C1 6.4.1 upgrade available from PhaseOne as well. I did not try that, but according to the release notes it's basically just new camera support.

  2. #2
    Rory
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    Re: Warning: C1 6.4 crashes under MacOS 10.7.4

    It's probably the OpenCL setting in Capture One. It probably needs to be disabled on your Mac.

    Phase One Knowledge Base Article 1720

    Run this script “ToggleOpenCL.app” - disable OpenCL and restart Capture One

    http://www.phaseone.com/en/~/media/S...OpenCLapp.ashx

    Link to article :
    Camera systems and image software

    Worked for me

    Cheers

    Rory
    Specular - Photoquipment Dealers : Melbourne, Australia ph: 03 9091 2111

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    Senior Member stephengilbert's Avatar
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    Re: Warning: C1 6.4 crashes under MacOS 10.7.4

    Mac Pro, C1 6.4, no crash.

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    Administrator, Instructor Guy Mancuso's Avatar
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    Re: Warning: C1 6.4 crashes under MacOS 10.7.4

    Crash is not the word i can't even open C1. Shiiiiiiiiiiiiiit
    Photography is all about experimentation and without it you will never learn art.

    www.guymancusophotography.com

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    Administrator, Instructor Guy Mancuso's Avatar
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    Re: Warning: C1 6.4 crashes under MacOS 10.7.4

    I toggled Open Cl off. working but this sucks
    Photography is all about experimentation and without it you will never learn art.

    www.guymancusophotography.com

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    Re: Warning: C1 6.4 crashes under MacOS 10.7.4

    UPDATE: This is copied from the PhaseOne support site. I have not tried the workaround yet.

    Cheers, -Peter

    As Apple has just released an update to the Lion OS, 10.7.4, we have not yet been able to test Capture One's complete functionality with the new Operating Systems.
    We have had several support cases saying that after updating to 10.7.4 Capture One does not launch. We would urge you to NOT UPDATE TO 10.7.4 just yet.
    If you already have, please create a support case and provide us a System Profile and Software Log files for Capture One as explained in the link below. The more details we get from customers that have just updated, the sooner we can provide a workaround and or release an update for the software.

    http://www.phaseone.com/en/Search/Ar...4&languageid=1

    UPDATE
    It appears the issue is related to Apples change of the OpenCL drivers, specific to AMD based Video Cards. To run Capture One in the 10.7.4 OS please run the disable script in the link below to allow Capture One to launch. We will do our best to provide an update shortly to accomodate Apples unannounced changes. Thanks to all of those users that helped us identify this quickly.

    http://www.phaseone.com/en/Search/Ar...0&languageid=1

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    Administrator, Instructor Guy Mancuso's Avatar
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    Re: Warning: C1 6.4 crashes under MacOS 10.7.4

    I reported it to my dealer about a hour ago.

    Thanks Peter for the update. I already loaded the apple update. Hopefully Phase will have a quick update to counter it.
    Photography is all about experimentation and without it you will never learn art.

    www.guymancusophotography.com

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    Subscriber and Workshop Member MGrayson's Avatar
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    Re: Warning: C1 6.4 crashes under MacOS 10.7.4

    There's a 6.4.1 out now... Maybe it addresses this problem. Works fine on my 10.7.4 updated laptop...

  9. #9
    andreipopovici
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    Re: Warning: C1 6.4 crashes under MacOS 10.7.4

    I can confirm that I don't see that issue with 10.7.4 and Capture One 6.4.1 on a latest gen Macbook Pro.

    In either case, we've written a blog post that will be updated as we find out more from Phase One:

    OS X Update to 10.7.4 Not Recommended with Capture One 6.4 :: Capture Integration – Medium Format Digital Back Sales & Rental and Other Professional Photographic Equipment


    Andrei Popovici (e-mail Me)
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    Head of Technical Services, Capture Integration
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    Last edited by andreipopovici; 10th May 2012 at 13:28. Reason: Signature

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    Re: Warning: C1 6.4 crashes under MacOS 10.7.4

    Capture One 6.4.2 has just been released to address this issue.

    It only affected AMD based Macs (which is a lot of them, just explaining why it did not effect some people).
    Doug Peterson , Digital Transitions | Email
    Dealer for: Phase One, Mamiya Leaf, Arca-Swiss, Cambo, Eizo, Profoto
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    Likes 1 Member(s) liked this post

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    Subscriber & Workshop Member GrahamWelland's Avatar
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    Re: Warning: C1 6.4 crashes under MacOS 10.7.4

    Cool - I'll go grab it.

    Btw, it seems that there were plenty of issues with 6.4.1 and 10.7.3 too with the AMD graphics chips. My installation has kernel panic'd a number of times with AMD related driver stack traces - most often when PS CS5 was also running and using the graphics processor (C1 Pro set to OpenCL auto in my case).
    Remember: adventure before dementia!

    As Oscar Wilde said, "my tastes are simple, I only like the best"

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    Re: Warning: C1 6.4 crashes under MacOS 10.7.4

    Thanks Doug for posting that.

    Cheers, -Peter

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    Administrator, Instructor Guy Mancuso's Avatar
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    Re: Warning: C1 6.4 crashes under MacOS 10.7.4

    My Mac don't feel sick now. Thanks
    Photography is all about experimentation and without it you will never learn art.

    www.guymancusophotography.com

  14. #14
    Senior Member Ario Arioldi's Avatar
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    Re: Warning: C1 6.4 crashes under MacOS 10.7.4

    Thanks.

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    Administrator Bob's Avatar
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    Re: Warning: C1 6.4 crashes under MacOS 10.7.4

    10.7.4 has been available for developer review for a couple of months before release.
    Once again, Phase One waits for formal release to give it a spin.
    Their users would be far less impacted if they stayed on top of the developer releases like almost any other serious software company.
    The C1 OpenCL implementation seems to be particularly fragile and has never been usable for me even with using a "supported" configuration.
    IMO they should drop the feature or re-implement it robustly.
    -bob
    Likes 2 Member(s) liked this post

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    Subscriber & Workshop Member GrahamWelland's Avatar
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    Re: Warning: C1 6.4 crashes under MacOS 10.7.4

    Yup - what Bob said!

    It seems like with every new OS point release Phase One is playing catch up with fatal crashes and UI problems with the retail updates. If I as an individual Mac developer program member am getting previews for compatibility and bug reporting well ahead of official release then I can't really have any sympathy for Phase One not finding serious problems and certainly not having a C1 point release available for immediate distribution either simultaneously with the OS update or preferably before. The magnitude of the bugs we see are such that a blind incompetent tester would hit them immediately so it's hard to fathom the surprised nature of Phase One when these happen.

    p.s. and they can't claim not to know about the errors either because if my at least half a dozen automated bug reports back to Phase One are anything to go by then they'll have had PLENTY of run time reports given the number of copies running out there.
    Remember: adventure before dementia!

    As Oscar Wilde said, "my tastes are simple, I only like the best"

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