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Thread: Pulling out my hair ....grr...

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    Pulling out my hair ....grr...

    I have PS CS4 running on my MacBook Pro with 6Gb of ram. OS is 10.5.7. It has ran fine all this time. Suddenly in the past week or so, I have a very strange happening which I cannot explain or solve.

    Each time I quit Photoshop, I get an error saying that Photoshop has quit suddenly and ask if a report should be sent to Apple. I'm trying to remember what was the last software change before I had this error starting. My best guess is some Bluetooh updates from Apple. Software updates related to PS was Imagenomic's Portraiture 2 but I have removed the plug-in to no avail.

    I'm not a Mac expert so if anyone has suggestions for me to try solve this, I'll be very grateful.

    Thanks.

  2. #2
    Subscriber Member Georg Baumann's Avatar
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    Re: Pulling out my hair ....grr...

    Henry,

    No Mac expert either, rather new to it myself, but the first thing I would do is to store the error report in a text file. If you open that file it will give you clear indications as to what causes the problem

    Then repair permissions on your startup disk where OSX resides.

    Discutility --> Choose your startup disc..... click repair permissions. After this has been done, reboot your Mac, and try again.

    If that has fixed it, fine. If not we need to look at the error report. Ususally the error description and the culprit causing the error would be found in the first iew paragraphs. But try repair permissions first and, let's see whether that helps.

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    Re: Pulling out my hair ....grr...

    Quote Originally Posted by Georg Baumann View Post
    Henry,

    No Mac expert either, rather new to it myself, but the first thing I would do is to store the error report in a text file. If you open that file it will give you clear indications as to what causes the problem

    Then repair permissions on your startup disk where OSX resides.

    Discutility --> Choose your startup disc..... click repair permissions. After this has been done, reboot your Mac, and try again.

    If that has fixed it, fine. If not we need to look at the error report. Ususally the error description and the culprit causing the error would be found in the first iew paragraphs. But try repair permissions first and, let's see whether that helps.
    Thanks Georg, will give it a go.

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    Subscriber Member Georg Baumann's Avatar
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    Re: Pulling out my hair ....grr...

    You're welcome Henry! Repair permissions will take a good while, do not do anything else in the meantime, just let it run.

    On a side note, this feature is useful to maintain a healthy Mac, I would recommend to make that a habbit. Personally, I run repair permissions before and after I installed anything, be it an update or new program. On top, I run that once a week.

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    Subscriber Member Georg Baumann's Avatar
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    Re: Pulling out my hair ....grr...

    ....any Luck?

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    Re: Pulling out my hair ....grr...

    Georg, ti did not work when I left the office earlier. I'm going to try once more tomorrow and report back.

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    Subscriber Member Georg Baumann's Avatar
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    Re: Pulling out my hair ....grr...

    Henry,

    post the first few paragraphs of the error report here I am sure we can sort that out.

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    Re: Pulling out my hair ....grr...

    Still not working correctly.

    Where do I get the log file from?

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    Re: Pulling out my hair ....grr...



    This is what I'm getting when I quit PS

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    Subscriber Member Georg Baumann's Avatar
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    Re: Pulling out my hair ....grr...

    Hi Henry,

    if you click on REPORT it generates a text file that you can send to apple or just safe it as a text and post here. No need to send that to apple though, but just click on it and have a look.

    Usually in the first paragraph the cause for that crash will be evident, just post the first few paragraphs here, that should be sufficeint to find out more.

    I might not be able to help but there are many around her with lots of more knowledge on Mac. No worries, we get that sorted!

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    Re: Pulling out my hair ....grr...

    I was not able to attach HTML file so I'm pasting the error log:

    Process: Adobe Photoshop CS4 [585]
    Path: /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4
    Identifier: com.adobe.Photoshop
    Version: 11.0.1 (11.0.1x20090216 [20090216.r.522 2009/02/16:17:00:00 cutoff; r branch]) (11.0.1)
    Code Type: PPC (Translated)
    Parent Process: launchd [94]

    Interval Since Last Report: 6351 sec
    Crashes Since Last Report: 3
    Per-App Interval Since Last Report: 970 sec
    Per-App Crashes Since Last Report: 3

    Date/Time: 2009-06-24 16:52:26.381 +0800
    OS Version: Mac OS X 10.5.7 (9J61)
    Report Version: 6
    Anonymous UUID: 74CC575C-847C-48B0-B003-DD357CE954C7

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000219fb064
    Crashed Thread: 0

    Thread 0 Crashed:
    0 translate 0xb80b7027 0xb8000000 + 749607
    1 translate 0xb80d49c0 0xb8000000 + 870848
    2 translate 0xb813d75f spin_lock_wrapper + 4259
    3 translate 0xb8011b64 0xb8000000 + 72548

    Thread 1:
    0 ??? 0x800bc286 0 + 2148254342
    1 ??? 0x800c3a7c 0 + 2148285052
    2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202886
    3 ??? 0x800ed155 0 + 2148454741
    4 ??? 0x800ed012 0 + 2148454418

    Thread 2:
    0 translate 0xb815282c spin_lock_wrapper + 90480
    1 translate 0xb816e6a1 CallPPCFunctionAtAddressInt + 84029
    2 translate 0xb80dfb0b 0xb8000000 + 916235
    3 ??? 0x8144ff86 0 + 2168782726

    Thread 3:
    0 ??? 0x800c346e 0 + 2148283502
    1 ??? 0x800eddcd 0 + 2148457933
    2 ??? 0x1cff7b32 0 + 486505266
    3 ??? 0x800ed155 0 + 2148454741
    4 ??? 0x800ed012 0 + 2148454418

    Thread 4:
    0 translate 0xb81529ef spin_lock_wrapper + 90931
    1 translate 0xb8183633 CallPPCFunctionAtAddressInt + 169935
    2 translate 0xb81861e2 CallPPCFunctionAtAddressInt + 181118
    3 translate 0xb80dfb0b 0xb8000000 + 916235
    4 ??? 0x812d7476 0 + 2167239798

    Thread 5:
    0 translate 0xb8152863 spin_lock_wrapper + 90535
    1 translate 0xb816e79d CallPPCFunctionAtAddressInt + 84281
    2 translate 0xb80dfb0b 0xb8000000 + 916235
    3 ??? 0x81f22eca 0 + 2180132554

    Thread 6:
    0 translate 0xb8152c24 spin_lock_wrapper + 91496
    1 translate 0xb816c825 CallPPCFunctionAtAddressInt + 76225
    2 translate 0xb80bdb8b 0xb8000000 + 777099
    3 translate 0xb80b7007 0xb8000000 + 749575
    4 translate 0xb80d49c0 0xb8000000 + 870848
    5 translate 0xb813d75f spin_lock_wrapper + 4259
    6 translate 0xb8011b64 0xb8000000 + 72548

    Thread 7:
    0 translate 0xb815282c spin_lock_wrapper + 90480
    1 translate 0xb816f427 CallPPCFunctionAtAddressInt + 87491
    2 translate 0xb80dfb0b 0xb8000000 + 916235
    3 ??? 0x8225e3be 0 + 2183521214

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x219fb068 ebx: 0xb80b6c78 ecx: 0xb8224fd0 edx: 0x219fb064
    edi: 0xb8208980 esi: 0x80315970 ebp: 0xb7fffa78 esp: 0xb7fffa10
    ss: 0x0000001f efl: 0x00010246 eip: 0xb80b7027 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x219fb064

    Binary Images:
    0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate

    Translated Code Information:
    Rosetta Version: 21.03
    Args: /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4 -psn_0_208947
    Exception: EXC_BAD_ACCESS (0x0001)

    Thread 0: (0xb009ae28, 0xb815282c)
    0x91e3c32c: /usr/lib/libSystem.B.dylib : __pthread_cond_wait + 1260
    0x06b1ef58: No symbol
    0x06b19b70: No symbol
    0x06b1effc: No symbol
    0x91e8a1d4: /usr/lib/libSystem.B.dylib : __pthread_body + 40
    0x00000000: /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4 : + 0

    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x91e3c37c ctr: 0x91df9250
    r00: 0xffffffdb r01: 0xf0080d20 r02: 0xa02db53c r03: 0x00004303
    r04: 0x00004203 r05: 0x00000000 r06: 0x00000000 r07: 0x00000000
    r08: 0x256fc080 r09: 0x00000001 r10: 0xa031c800 r11: 0xa02e0a84
    r12: 0x91df9250 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
    r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
    r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
    r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0xa02dbe54
    r28: 0x04f51730 r29: 0xa02db53c r30: 0x04f513e0 r31: 0x91e3be54

    Thread 1: (0xb019e83c, 0xb81529ef)
    0x00000000: /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4 : + 0
    0x9093b15c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _TS_exception_listener_thread + 112
    0x91e8a1d4: /usr/lib/libSystem.B.dylib : __pthread_body + 40

    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x91e00120 ctr: 0x91df91f0
    r00: 0xffffffe1 r01: 0xf0101de0 r02: 0xa02e113c r03: 0x05159a00
    r04: 0x00000002 r05: 0x00000000 r06: 0x00000054 r07: 0x00007f07
    r08: 0x00000000 r09: 0x00000000 r10: 0x00000000 r11: 0xa02e068c
    r12: 0x91df91f0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
    r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
    r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
    r24: 0x05159a00 r25: 0x00000054 r26: 0x00007f07 r27: 0x00000000
    r28: 0x00000000 r29: 0x00000002 r30: 0x00000002 r31: 0x9093b0f4

    Thread 2: (0xb03a6e38, 0xb815282c)
    0x00000000: /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4 : + 0
    0x2291712c: /Applications/Adobe Photoshop CS4/Plug-ins/Extensions/ScriptingSupport.plugin/Contents/MacOS/ScriptingSupport : ScObjects::Thread::sleep(unsigned int) + 144
    0x22917234: /Applications/Adobe Photoshop CS4/Plug-ins/Extensions/ScriptingSupport.plugin/Contents/MacOS/ScriptingSupport : ScObjects::Thread::wait(unsigned int) + 56
    0x22905818: /Applications/Adobe Photoshop CS4/Plug-ins/Extensions/ScriptingSupport.plugin/Contents/MacOS/ScriptingSupport : ScObjects::BridgeTalkThread::run() + 436
    0x229175d4: /Applications/Adobe Photoshop CS4/Plug-ins/Extensions/ScriptingSupport.plugin/Contents/MacOS/ScriptingSupport : ScObjects::Thread::go(void*) + 316
    0x91e8a1d4: /usr/lib/libSystem.B.dylib : __pthread_body + 40



    any ideas??

  12. #12
    Subscriber Member Georg Baumann's Avatar
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    Re: Pulling out my hair ....grr...

    Can you please open photoshop, and go to preferences for me? I never saw CS4, but i supose, under preferences/performance there should be an entry called OPEN GL, or 3D acceleration, or GPU settings or the likes, can you check wheter this is activated? If so, deactivate it, and try it again, my best guess is that this is causing the problem.

    Another clue might be Rosetta, I see no reason for you to run Rosetta or do you run older versions of software that requires you to have rosetta? But try the above first. Rosetta afaik was used before universal binary for compatibility reaons, but should not be needed anymore in most cases, definately not for photoshop.

    I'll also ask Jack to have a quick look, he is much more into the guts of OSX and stuff than I am, may be i am on the wrong track here.
    Last edited by Georg Baumann; 24th June 2009 at 02:54.

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    Re: Pulling out my hair ....grr...

    I have tried both Open GL on and Off. rosetta also tred on/off. Rosetta is running because I use Focus magic

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    Subscriber Member Georg Baumann's Avatar
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    Re: Pulling out my hair ....grr...

    Focus Magic....Understood.

    Well as I said, I am new as well, sorry I can not help more Henry, but I asked Jack to have a look at it.

    I think that the SIGSEV entry indicates some memory adress problems afaik.

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    on Top the 32 bit thingy might be not a good idea, not sure though.

    Thread 0 crashed with X86 Thread State (32-bit):
    My guess is that your choice to run Rosetta and focus magic is causing the instability, but let's wait what Jack can see before you pull more hair.
    Last edited by Georg Baumann; 24th June 2009 at 03:03.

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    Re: Pulling out my hair ....grr...

    Thanks for trying Georg, appreciate it.

  16. #16
    Subscriber Member Georg Baumann's Avatar
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    Re: Pulling out my hair ....grr...

    You're welcome Henry.

    However ... it sucks.

    Btw. I was tempted to use FM as well, but decided against it until they come out with universal binary. I do not trust that Rosetta code in context, and it is a crutch for sure.

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    Sr. Administrator Jack's Avatar
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    Re: Pulling out my hair ....grr...

    Henry:

    It appears it might be a corrupt sector error. I suggest you completely uninstall CS, being sure to remove all files in all folders, then run repair disk. Then reinstall CS4 fresh. You should deactivate the current installation first.
    Jack
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    "Perfection is not attainable. But if we chase perfection, we can catch excellence."

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    Re: Pulling out my hair ....grr...

    Thanks Jack. Do I have to totally re-install all the plug-ins later too? Can I keep that folder and copy it back later?

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    Re: Pulling out my hair ....grr...

    It depends on if that's where the corrupt sector is. If not, it should be fine, but if so it could be the root of the problem...
    Jack
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    Re: Pulling out my hair ....grr...

    I like to thank Georg and Jack for their help.

    I spent a little time removing and replacing items in the plug-in folder until I found the culprit that was causing the PS CS4 error. It was a bad plug-in from OnOne. After removing this, everything returned to normal.

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    Sr. Administrator Jack's Avatar
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    Re: Pulling out my hair ....grr...

    Awesome Henry, glad you found it and corrected it!
    Jack
    home: www.getdpi.com

    "Perfection is not attainable. But if we chase perfection, we can catch excellence."

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    Subscriber Member Georg Baumann's Avatar
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    Re: Pulling out my hair ....grr...

    Excellent.

    Out of curiousity, which plugin was it?

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    Re: Pulling out my hair ....grr...

    Georg, it was an old extensis product that is now bought over by OnOne Software.

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