Mexecutioner
Well-known member
Hi,
Just a word of caution to those pre-ordering v21.
I pre-ordered the update just like i did last year and at the end of the process I clicked on the website link that read something like "get started with Capture One" thinking it would allow me to download the code for the future update and my v20 license got deactivated.
To make matters worse when I go to my Capture One profile there are no capture One licenses to be found, so not just deactivated but obliterated, vaporized...
The cherry on the cake is that all of my products got unregistered from my camera warranty page on the Phase One website and I can't even re-add my IQ4150 back to the list so I can get the DB only version of Capture One 20.
I have contacted my dealer for assistance, but wanted to share my experience so you guys don't run into this. I doubt I did anything wrong, and I can't see how all of this could have been caused by operator error. I will report back once this gets resolved.
Rodrigo
Just a word of caution to those pre-ordering v21.
I pre-ordered the update just like i did last year and at the end of the process I clicked on the website link that read something like "get started with Capture One" thinking it would allow me to download the code for the future update and my v20 license got deactivated.
To make matters worse when I go to my Capture One profile there are no capture One licenses to be found, so not just deactivated but obliterated, vaporized...
The cherry on the cake is that all of my products got unregistered from my camera warranty page on the Phase One website and I can't even re-add my IQ4150 back to the list so I can get the DB only version of Capture One 20.
I have contacted my dealer for assistance, but wanted to share my experience so you guys don't run into this. I doubt I did anything wrong, and I can't see how all of this could have been caused by operator error. I will report back once this gets resolved.
Rodrigo