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Hasselblad quality
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mristuccia
Well-known member
That's really unfortunate to hear. I'm crossing fingers for you that everything will be definitively solved this time.
rdeloe
Well-known member
That is so frustrating. I hope the video evidence finally points them in the right direction and they fix it properly this time.
Doppler9000
Well-known member
That’s heartbreaking.
Did the repair come back with any documentation, like “no fault found”, “problem ‘x’ found and repaired”, etc?
Thank you for crossing fingers! While the defect itself is minor, I want to have it fixed while the 907x still has some warranty left.
It's weird, but clearly reproducable: immediately after I turn on the 907x with a lens attached and want to change the EV compensation to negative, it first adjusts +0.3 into positive before it works as intended. Once the 907x is running for a while, the error doesn't occur. Maybe someone with a 907x and CFV100c could try it out whether you have the same issue or not?
Yes: they did not find any fault in the dial.
It's weird, but clearly reproducable: immediately after I turn on the 907x with a lens attached and want to change the EV compensation to negative, it first adjusts +0.3 into positive before it works as intended. Once the 907x is running for a while, the error doesn't occur. Maybe someone with a 907x and CFV100c could try it out whether you have the same issue or not?
I hadn't experienced this but just tried it on my 907x to be sure and confirmed that my copy doesn't show the behavior you describe. I hope you get your situation resolved quickly and to your satisfaction. The design requiring you to hold down the little button with your thumb while trying to rotate the slippery little ring with one finger is kludgy enough as it is!
John
FloatingLens
Well-known member
mristuccia
Well-known member
Just tried on my 907x. It works as expected, both with and without the grip moving the respective EV compensation wheels.
So a firmware bug is ruled out at this point IMHO. It must be a mechanical issue on the internal gearing of the wheel.
As a side note, this is the first time I tried maneuvering the 907x without the grip. I must say that even if the grip makes a big difference ergonomically, I now know that I could go without if I need to travel really light and squeeze my camera into a very small space.
So a firmware bug is ruled out at this point IMHO. It must be a mechanical issue on the internal gearing of the wheel.
As a side note, this is the first time I tried maneuvering the 907x without the grip. I must say that even if the grip makes a big difference ergonomically, I now know that I could go without if I need to travel really light and squeeze my camera into a very small space.
Godfrey
Well-known member
I've owned Hasselblad 500CM bodies, A12 and A16 backs, and 50, 80, 120 Macro, 150, and 180 mm lenses for some years. It's my second Hasselblad V system kit ... I sold my first V system kit to a friend in the early '00s to fund some other project, then a decade later bought the whole thing over again. All of this equipment was at least 20 years old when I bought it, both of my current bodies are 1978 vintage. The A16 back needed to be re-sealed, and the Sonnar 150mm (a 1967 lens) has a crack in the focusing helicoid that has been there since I got it. Everything works beautifully.
I have owned the 907x/CFVII 50c "50th Anniversary Moon Landing Edition" since it was released in Jan 2020 (announced the previous July, I put my order in immediately...). Mine is a low 100s number out of the #719 made. I bought the XCD 45P and XCD 21 with it, later added a secondhand XCD 65 and XCD 90 to the kit. A bit later, I realized that I never used the XCD 90 and sold it. The lenses have all worked flawlessly, the CFVII 50c back has worked flawlessly on the 500CMs. The 907x/CFVII 50c for first year and some would occasionally 'glitch' and I'd have to power off then power on to restore operation. Then, a month or three past warranty, I took the CFVII 50c off to use on the 500CM and one of the 907x data connection pins sprung out onto the floor. I sent the 907x/CFVII 50c off to Hasselblad USA, and they sent it to Sweden. On disassembly and inspection, they determined that the rear panel of the body had a slightly out of spec hole that the data pin passed through ... it was formed at a slight angle and was slightly oval. Obviously a small manufacturing defect. They completely replaced the defective component, the logic board and pin assemblies, tested the completed assembly, and sent it back; no charge for the shipping in both directions, no charge for the work or parts, 5 weeks total. It has worked without flaw ever since.
Thing happen. These are complex little machines and they occasionally need a service. It is most unfortunate when you are the owner of one of them that comes up with a glitch, even worse when two different glitches surface. But any/every machine occasionally needs a service and/or repair, even the best and most expensive machine.
Given the age, use, and support I've received, I consider Hasselblad very reliable and the service excellent. Is Fuji better? Well, there's no way to tell statistically with any credibility until you analyze a reasonable sampling of users who have owned and used the Fuji kit for 5 to 15 years. I've only owned one Fuji medium format camera, a GS645S Wide 60 Professional that I bought 10 years ago. When I bought it, it looked virtually new, but immediately needed a complete shutter and meter overhaul; then it worked beautifully. Still have it, still works beautifully ... Prior to the Hasselblad kits, I had Rolleiflex and Mamiya kits. Both of those required a bit more service than any of my Hasselblads.
That's my experience. Whether it is enlightening to you at all, I can't say.
G
I have owned the 907x/CFVII 50c "50th Anniversary Moon Landing Edition" since it was released in Jan 2020 (announced the previous July, I put my order in immediately...). Mine is a low 100s number out of the #719 made. I bought the XCD 45P and XCD 21 with it, later added a secondhand XCD 65 and XCD 90 to the kit. A bit later, I realized that I never used the XCD 90 and sold it. The lenses have all worked flawlessly, the CFVII 50c back has worked flawlessly on the 500CMs. The 907x/CFVII 50c for first year and some would occasionally 'glitch' and I'd have to power off then power on to restore operation. Then, a month or three past warranty, I took the CFVII 50c off to use on the 500CM and one of the 907x data connection pins sprung out onto the floor. I sent the 907x/CFVII 50c off to Hasselblad USA, and they sent it to Sweden. On disassembly and inspection, they determined that the rear panel of the body had a slightly out of spec hole that the data pin passed through ... it was formed at a slight angle and was slightly oval. Obviously a small manufacturing defect. They completely replaced the defective component, the logic board and pin assemblies, tested the completed assembly, and sent it back; no charge for the shipping in both directions, no charge for the work or parts, 5 weeks total. It has worked without flaw ever since.
Thing happen. These are complex little machines and they occasionally need a service. It is most unfortunate when you are the owner of one of them that comes up with a glitch, even worse when two different glitches surface. But any/every machine occasionally needs a service and/or repair, even the best and most expensive machine.
Given the age, use, and support I've received, I consider Hasselblad very reliable and the service excellent. Is Fuji better? Well, there's no way to tell statistically with any credibility until you analyze a reasonable sampling of users who have owned and used the Fuji kit for 5 to 15 years. I've only owned one Fuji medium format camera, a GS645S Wide 60 Professional that I bought 10 years ago. When I bought it, it looked virtually new, but immediately needed a complete shutter and meter overhaul; then it worked beautifully. Still have it, still works beautifully ... Prior to the Hasselblad kits, I had Rolleiflex and Mamiya kits. Both of those required a bit more service than any of my Hasselblads.
That's my experience. Whether it is enlightening to you at all, I can't say.
G
rdeloe
Well-known member
Holy crap. That is so frustrating!
Apropos of nothing, it reminds me of the time I bought a fancy Italian stove top espresso maker and the filter didn't fit. I complained to the store, and the store contacted the factory. The factory sent me a short video of a guy inserting the filter. He must have thought I was a complete idiot. I sent him a video of me not being able to insert the filter because they hadn't machined it properly! The replacement coffee maker arrived soon thereafter...
I hope "three times is the charm" works out for you.
mristuccia
Well-known member
I think this time you'd better go yourself together with the camera. To live demo the issue. But do demo it in slow-motion, they could not get it.
It is! We did send a video last time. I also tried to really carefully explain the phenomenon. They did change a few parts… but still, no result.Holy crap. That is so frustrating!
Apropos of nothing, it reminds me of the time I bought a fancy Italian stove top espresso maker and the filter didn't fit. I complained to the store, and the store contacted the factory. The factory sent me a short video of a guy inserting the filter. He must have thought I was a complete idiot. I sent him a video of me not being able to insert the filter because they hadn't machined it properly! The replacement coffee maker arrived soon thereafter...
I hope "three times is the charm" works out for you.
True, since the video we sent last time was not enough. I start to miss my P1 back…
Doppler9000
Well-known member
Good luck - I can’t imagine how disheartening this is.
citizin
Active member
Looks like my 200c back will be going back there today. It went the same route as the 40 CCD and 50 CCD. Hopefully Sweden is better than the old HUSA repair in NJ. They wouldn't fix the 50 CCD. I was able to fix it cheap and I just put it on the H5D body to use in the studio while the 200 is off travelling the world.
mristuccia
Well-known member
Any info shared by them with you about the actual status of the repair? Were they even able to reproduce the problem?
usm
Well-known member
If they can’t fix it they have to change the item or they give you the money back. There is a term in German „Wandlung“. Which means you are going back to the point before purchasing.
If they are smart they will make you an offer for an upgrade to the 100c for a very good price. Try it.
usm
Well-known member
Right. But I would try it anyway.
And as you said, the first Date counts.