I got through to customer service this morning. The technician who will be working on the lens (he is also Customer Care manager) has not gotten a response from Germany re: parts availability. I gave 'em a poke, now let's see how they respond.They don't pick up the phone, voicemail box is full. Infuriating. It's not like I'm expecting free service, I have the cash for repairs and am willing to pay for repairs. Send me the f***ing estimate.
I'm currently using a Sony with Canon L lenses. If repair is going to be a problem going forward I won't risk damaging any of my Leica equipment by doing anything as hazardous as taking the stuff outdoors (which, BTW, is where my subjects are).Whats your plan? Do you use other products even though you prefer Leicas just because service NJ sucks?
I impressed on the customer care ppl today that it's been FIVE MONTHS and this one lens represents a substantial investment for me. I won't be buying any more Leica equipment as long as the service is so abysmal.Or do you try to give them more pressure to get a better treatment in the future? I would escelate the situation if I was treated like this.