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Thread: Send it in?

  1. #1
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    Send it in?

    I have a used m8.2 that has the coffee stain in the LCD. My question is, is it worth it to send it in for repair? Will it get worse, to the point where it will not be usable? Cost? I hear and read all of the horror stories about leica service so I am hesitant. Thanks for any input.

  2. #2
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    Re: Send it in?

    I heard a few "horror stories", but in all honest, lately I've heard more impressive stories. If it were me, I'd send it it... but I'd maybe give them a call first, just to see what they think the repair might involve. Then I'd make the decision. Good luck with this one. Let us know how it goes.

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    Re: Send it in?

    Yea, I wouldn't give up hope. I'd call to get a general quote and then send it in.

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    Re: Send it in?

    I recently had Leica USA repair my second-hand M8 (red lines in images). They did it for free, and pretty fast. They were very informative and nice throughout the process. I think things may be looking up there.

    Reed

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    Re: Send it in?

    Thanks for the feedback, sent it off yesterday. Will let you know how it goes.

  6. #6
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    Re: Send it in?

    Reed - did you call them before or just send it in with explanation of the issue?

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    Re: Send it in?

    I called and emailed them. I was told that they would fix the coffee stain issue at no charge. Will let you know.

  8. #8
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    Re: Send it in?

    Thats nice of them is your camera still under warranty? I remember I called them once to get a quote on fixing scratches on my LCD. I got quoted $450 USD for the fix since they have to pretty much replace the whole LCD and not just top cover

  9. #9
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    Re: Send it in?

    I sent my M8.2 to clean the LCD where dust has manifested throughout making it harder to see the reviewed image. I could see a lot of dust in under the screen like 50+ or so. I sent it to Leica NJ and they cleaned, adjusted and all that good stuff. They got it back to me in 4 weeks!!! and the camera was 1 month out of warranty. In return, I filled the survey and gave them a few suggestions and high marks. Totally satisfied so far.

  10. #10
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    Re: Send it in?

    Just heard back, they are fixing it under warranty and it will be done jan 6. Given that they shut down for two weeks for the holidays, this is great service!

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