Site Sponsors
Results 1 to 9 of 9

Thread: NJ service Good news

  1. #1
    Member
    Join Date
    Nov 2007
    Posts
    202
    Post Thanks / Like

    NJ service Good news

    After my camera failed last thursday from the 2.0 firmware update I took it to my dealer here in Montreal. He shipped it out to Leica NJ last friday. I just called them to see what the status was on the camera. I expected to here that it had to go to germany or that they hadn't looked at it yet. Instead I found out that ehy had replaced some boards, adjusted a bunch of stuff and it was on its way back to me. I think that is pretty good service. Camtec Photo here in Montreal was great as well expediteing the shipment across the border for me.

  2. #2
    Sr. Administrator Jack's Avatar
    Join Date
    Oct 2007
    Location
    Los Altos, CA
    Posts
    10,486
    Post Thanks / Like
    Images
    1031

    Re: NJ service Good news

    Awesome news Tim! The thing that worries me is the "they adjusted a bunch of stuff" comment. I have heard too many horror stories of cameras sent in for problem X that had perfect focus, then coming back with X fixed but being all out of whack on focus, then needing several trips back and forth to Leica to get to where they were before they went in. Please advise as soon as you get yours back, hopefully NJ has its act together again!
    Jack
    home: www.getdpi.com

    "Perfection is not attainable. But if we chase perfection, we can catch excellence."

  3. #3
    Member
    Join Date
    Nov 2007
    Posts
    202
    Post Thanks / Like

    Re: NJ service Good news

    I have read other threads where something similar has happened. I think to change these boards they have to disassemble alot of the camera and so have to adjust everything after assembleing. I am leaving on a 1 week trip to northern Maine at the end of next week so hopefully I will be able to give it a good workout then.

  4. #4
    Member
    Join Date
    Nov 2007
    Posts
    202
    Post Thanks / Like

    Re: NJ service Good news

    Actually even better news, dealer just called and they have received my camera. I dropped it off last friday and it had to do the whole boarder crossing thing both ways and it is back 1 week later. Not bad.

  5. #5
    Administrator Bob's Avatar
    Join Date
    Oct 2007
    Location
    Prescott, Arizona
    Posts
    4,492
    Post Thanks / Like
    Images
    367

    Re: NJ service Good news

    That is astoundingly good news.
    Seems to be a turn-around in NJ.
    -bob
    Last edited by Bob; 26th September 2008 at 13:28.

  6. #6
    Subscriber robsteve's Avatar
    Join Date
    Nov 2007
    Posts
    1,202
    Post Thanks / Like
    Images
    496

    Re: NJ service Good news

    Quote Originally Posted by Bob View Post
    That is astoundingly god news.
    -bob
    Yes, by the grace of God, he got it back quickly

  7. #7
    Administrator Bob's Avatar
    Join Date
    Oct 2007
    Location
    Prescott, Arizona
    Posts
    4,492
    Post Thanks / Like
    Images
    367

    Re: NJ service Good news

    :-P

  8. #8
    Member
    Join Date
    Jun 2008
    Posts
    45
    Post Thanks / Like

    Re: NJ service Good news

    That is great news! Unfortunately, I just e-mailed NJ about coding lenses. They said the turn around time was six weeks. Darn. Looks like coding lenses would be easy to do.

  9. #9
    Senior Member
    Join Date
    Nov 2007
    Posts
    860
    Post Thanks / Like
    Images
    76

    Re: NJ service Good news

    Quote Originally Posted by gfspencer View Post
    That is great news! Unfortunately, I just e-mailed NJ about coding lenses. They said the turn around time was six weeks. Darn. Looks like coding lenses would be easy to do.
    Were you asking about a specific lens or several? I ask because way back when I got my older lenses coded by NJ, they were able to do certain ones very quickly and another took several weeks. As it turned out, they were waiting on coded lens flanges to be shipped in from Germany for certain lenses (90 AA in my case).

    Mark

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •