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Thread: Leica Service

  1. #51
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    Re: Leica Service

    I am somewhat embarassed to say that my MM ( CCD ) version of course has been sent to Leica for replacement of corroded chip - I was told that this was one of the worst examples of corrosion ever seen ETA is 10 weeks from 2 weeks ago my M9 (strangely) which is 3 years older than the MM evidences no corrosion issues at all...I've been mucking around with an MP 240 for a few weeks and have to say that I am not convinced that rangefinders will be part of my longer term kit ...

  2. #52
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    Re: Leica Service

    I've tried to refrain from writing on this topic as you all know I have a long history or terrible repair issues with Leica. So much so it's a large part of what I decided to abandon Leica as a supplier of my professional photographic tools.

    Anyway, I'm in the process of selling off ALL my Leica gear and of course out of nowhere while shooting my S-006 and 100S on assignment the 100S just stops working. No AF response at all. I figure what the heck let me just finish this shoot with manual focus.. Nope. The ring freely spins and noting happens. Maybe once every 3-4 full turns the gear will catch and adjust the element slightly.. Anyway I had to finish the shoot with my backup kit (not Leica).. And with this my S-lens failure rate is now over 100%

    How is being over 100% possible you ask? All my S-lenses have had AF failures. Some have had more then one failure. Thus over 100% failure rate. YAY!

    I'm not even going to get into all the other issues I've had with M/SL/T bodies, lenses and etc.



    Then today my friend went in to get his S-006 grip replaced (theses things disintegrate and fall off ever 6 months it seems). Anyway, while the service centre was replacing it, they decided to clean his sensor and "found" that it was cracked. Now the suspicious thing was that he shoots routinely stopped down. And hasn't noticed anything weird with the sensor before. Anyway, bottom line, they had to send it to Germany. Here's the kick in the teeth. He has the Platinum loaner warranty, and they refused to give him a loaner. He texted me with the news and I convinced him he needed to fight for the loaner because it was owed to him. After going back to the service centre and fighting, they agreed to give him a S2 loaner, which I wouldn't have stood for, but he is a milder man then I am.

    Anyway, while he was negotiating a loaner unit. They offered to upgrade him to the S-007 for the low low fee of $15,000 SGD. Which is roughly $12,000 USD. Considering we can get brand new S-007s in HK for $13,000 USD.. They basically offered him $1,000 USD trade in value on his S-006 w/2 years left on the loaner swap warranty.. WTF kind of customer service is that?

    (Just an FYI that camera was a lot of money not to long ago) None of this inspires confidence in the brand. None of this makes me or anyone else I know wanna be loyal. And most of all, it makes me sad because I really honestly believe the S-006 is the best sensor to ever hit the market, nothing tops it.. Believe me I've spent hundreds in color profiling software and hardware.. Nothing beats the S-006. But it's just so difficult to own a system when the support or quality of manufacturing isn't there. Who would have though that Leica would be worse then China built crap?

    Viva Andreas Kaufmann "the man who saved Leica".
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  3. #53
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    Re: Leica Service

    Quote Originally Posted by doug View Post
    Another 2 weeks, still no estimate however Sarah Mayville @ Leica USA responding to my e-mail on September 1, asked Kevin Mamouzette (also at Leica USA) to look into this repair. No further response, no surprise.
    Quick update: I spoke briefly with my "local" dealer (Camera West Walnut Creek) about Leica's service and after describing my current experience he said "You're not alone."
    Doug Herr http://www.wildlightphoto.com
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  4. #54
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    Re: Leica Service

    I know this does not do anything to Leica's service but let me point out that Sony who farm out their service and repairs are not great either.

    My second sample of a RX1R II (the first was recalled for a manufacturing and or design flaw) is at a reapir facility for 6 weeks and ther is no sign of real service. I can call ( so can a Canon or Nikon, or casio or a photocopy machine customer) to check what is going on. After 6 weeks they have received a part to repair the camera and are now sitting on it. It is possible that I contact a sony head honcho to complain but that would be only ahead of the next time it has to be serviced.

    This is not a cheap P&S cybershot but Sony's premium cybershot camera with many tech innovations costing (currently) no less than €4199/-!

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    Re: Leica Service

    So my credit card was finally charged on Friday (they've had the number on file for over a month).
    So should I take that to mean they are a) starting physical work on the camera, b) finishing&about to ship, or.. c) they just remembered to run the card and it adds no further info to my ETA..?
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    Re: Leica Service

    OK repaired camera just showed up today.

    So one can infer "charge on card" to mean - service is done, camera is shipping.

    Of course I got 0 heads up that the camera was coming back to me, so of course I had no tracking number, etc.

    I live in a building with package acceptance service, so I don't mind.. but I can see those in suburban dwellings wanting to know a $$$$ box is on it's way...
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  7. #57
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    Re: Leica Service

    Sad to hear how many people had negative experience.
    I have had mostly good experience from Leica service but I also do live very close to Leica and the store has a good relationship to Leica.
    All customers should be served equally good, no matter from which area and which people they know.
    I hope Leica learns soon.
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    Re: Leica Service

    Sadly they probably won't

  9. #59
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    Re: Leica Service

    Is it just me? I feel Leica's priority is not in service, but in bringing in new products (newly developed or re-badged)?
    Phil

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    Re: Leica Service

    I think the service relates to the Leica dealership you contact.
    I've had good service from the London boutiques.

    It's difficult to compare Grey import HK purchases with RRP Leica deals. If you want to buy in a Leica shop with the full service fanfare then you go there. If not, then save a buck and buy grey import!I bought many items in HK over the years whilst living out there.
    Value for money has never been a strong-point, I've also always found it more efficient to sell a camera privately, than to use their trade up programs (I had the 8,9P, and M).

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    Re: Leica Service

    Here in the US for US service it does not matter where you buy it as long as its in the US. They changed the service personnel a few years back and ever since then things do not seem to have been better. That said for some time they only had one person in the phone service staff. I knew the other two phone service staff who left and they were very responsive to my needs. What with higher sales nowadays that means even more problems with wait times this side of the Atlantic.

    Now when servicing R lenses and the like we wait forever to get our items serviced and often without pre-notification of what's happening. In this case using a dealer to get the items sent to Germany has been beneficial, but even in these cases it takes many months to get items back and in some cases what comes back is not correctly repaired even though Germany did the repairs.
    Last edited by algrove; 16th September 2016 at 16:23.

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    Re: Leica Service

    The problem seems to be that Leica service in the US is overwhelmed. They do turn jobs around, but they don't answer queries promptly and the wait times appear to be much longer than in Europe.

    That could be an issue with staffing, training, processes, any number of things, it's hard to speculate. Thing is, it's a fixable problem, so I hope they get it sorted.

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    Re: Leica Service

    Quote Originally Posted by Bernard View Post
    The problem seems to be that Leica service in the US is overwhelmed. They do turn jobs around, but they don't answer queries promptly and the wait times appear to be much longer than in Europe.

    That could be an issue with staffing, training, processes, any number of things, it's hard to speculate. Thing is, it's a fixable problem, so I hope they get it sorted.
    Of course, it's fixable, but it has not been "sorted" for well over 10-15 years, so I hold little or not hope for any sorting in the next year.
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  14. #64
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    Re: Leica Service

    FAIR IS FAIR... I bitch when Leica does a bad job or a slow job. So might as well share when they're not horrible.

    Still doesn't excuse that even though I was personally promised (by the MD Asia) a loaner to my lenses and bodies.. I did not get a loaner 100S. BUT if I have to be fair, I was expecting my lens to take a lot longer.

    100S total just over 3 weeks to service and return to me. However I was emailed this Friday midday (not called, they have my number). Which means technically I can't pick it up until Monday (they don't work Saturdays). And I'm gone for a week as of Sunday night (would have really liked to have brought the lens with me, oh well).

    So just over 3 weeks to service the S lens, not professional, but not 8+ weeks like I'm use to seeing from them.


    Who knows if it was actually fixed properly and or if it even works as I don't have it to test. And since I was told that they still use the SAME PARTS it will eventually break again (but at least this time it didn't cost $750 a trip). I don't know why Leica doesn't upgrade the parts, but there must be a reason for it.

  15. #65
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    Re: Leica Service

    Quote Originally Posted by aDam007 View Post
    FAIR IS FAIR... I bitch when Leica does a bad job or a slow job. So might as well share when they're not horrible.

    Still doesn't excuse that even though I was personally promised (by the MD Asia) a loaner to my lenses and bodies.. I did not get a loaner 100S. BUT if I have to be fair, I was expecting my lens to take a lot longer.

    100S total just over 3 weeks to service and return to me. However I was emailed this Friday midday (not called, they have my number). Which means technically I can't pick it up until Monday (they don't work Saturdays). And I'm gone for a week as of Sunday night (would have really liked to have brought the lens with me, oh well).

    So just over 3 weeks to service the S lens, not professional, but not 8+ weeks like I'm use to seeing from them.


    Who knows if it was actually fixed properly and or if it even works as I don't have it to test. And since I was told that they still use the SAME PARTS it will eventually break again (but at least this time it didn't cost $750 a trip). I don't know why Leica doesn't upgrade the parts, but there must be a reason for it.
    Compared with the service I've been getting on my 280/4 APO I'd be absolutely delighted with 8 weeks' turnaround. The 280/4 requires a CLA every two years because the aperture blades get gummy. The first time it took 4 months, the second time it was 6 months. This time it's 4 months so far and still no estimate for the repair cost. FOUR MONTHS AND NOT EVEN AN ESTIMATE.
    Doug Herr http://www.wildlightphoto.com
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    Re: Leica Service

    It seems backward that Leica still communicates via phone/voicemail and snail-mail paper-work.

    Once the repair item leaves the hands of the shipping company, and is signed for at the loading dock, it goes into a black-hole time warp.

    For crying out loud, just text me the status and/or the estimate. Have UPS (or whom ever) alert me with a tracking # when you ship the item back.

    How hard can it be?

    - Marc
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    Re: Leica Service

    Quote Originally Posted by fotografz View Post
    It seems backward that Leica still communicates via phone/voicemail and snail-mail paper-work.

    Once the repair item leaves the hands of the shipping company, and is signed for at the loading dock, it goes into a black-hole time warp.

    For crying out loud, just text me the status and/or the estimate. Have UPS (or whom ever) alert me with a tracking # when you ship the item back.

    How hard can it be?

    - Marc
    Yeah, no notice for me at all either. Which is why I couldn't collect my lens Friday. Which is why now I can't take it with me on my work trip this coming Sunday night. Meaning I technically won't see it for another week+

    sigh... At least it wasn't gone months and months and months like my 50APO was (that two year old lens was at Leica longer then I've had it in hand).

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    Re: Leica Service

    Leica S-006 sensor corrosion issue... again

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    Re: Leica Service

    Adam, seems like some higher forces just dont want allow you to use Leica. Maybe its a sign.
    I am sorry for the bad experience and the bad luck.

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    Re: Leica Service

    Quote Originally Posted by Paratom View Post
    Adam, seems like some higher forces just dont want allow you to use Leica. Maybe its a sign.
    I am sorry for the bad experience and the bad luck.

    HAHAHA... Seems that way. I think it's my wife's sorcery TBH.
    Anyway, I relayed to her the quote you wrote me, she laughed and said it was one of the better quotes she's heard in a while.

    But seriously, I think I've had the most drama with Leica. Probably just due to the massive amounts of Leica gear I had.


    Anyway, very few things left and I still have problems

  21. #71
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    Re: Leica Service

    Quote Originally Posted by aDam007 View Post
    Leica S-006 sensor corrosion issue... again
    Adam,

    To me the CCD Leica cameras are no longer tenable .... perhaps something in the spec of the sensor covers
    allowed the corrosion to occur. But it seems not to be a random event but more pervasive in nature.

    Shame of it is that the color of the 006 is really really good ...

    But ... after running around Scotland with a Q and a recent change ... all my S gone ... I purchased a M-D. Thorsten Overgaard suggests that
    the color of the M60 and M-D might be different than that of the 240 ... perhaps due to lack of circuitry for live view? I find it stunning with the 50 APO Summicron ...
    and am very pleased to be free of the AF issues and hopefully concerns with corrosion of the sensor. Seems quite organic ... although the DR is
    not up to the S I can work around it. The purity of color with the APO is stellar.

    Hard to imagine what the course of the S would have been without sensor issues and if the cheap
    AF gear had not been used ... as this and the M CCD corrosion issue have overwhelmed Leica.

    For all their limitations Leica still has some amazing glass ...


    Bob

  22. #72
    Senior Member doug's Avatar
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    Re: Leica Service

    Quote Originally Posted by doug View Post
    Following up on the promised estimate "within 2 weeks", still nothing. No surprise.
    It's now 5 months. No estimate.
    Doug Herr http://www.wildlightphoto.com
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    Re: Leica Service

    Quote Originally Posted by doug View Post
    It's now 5 months. No estimate.
    Mindbogglingclusterbleepery.

    Given your long term loyalty to the brand, and your wonderful portfolio using their products, Leica's treatment is nothing short of criminal.

    - Marc
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  24. #74
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    Re: Leica Service

    Quote Originally Posted by doug View Post
    It's now 5 months. No estimate.
    I am sorry about your experience Doug.
    As Leica's conduct is outrageous I certainly won't send them my similar lens for service.
    BTW my 2009 M9 has developed leprosy. What's better send it to Leica NJ or Leica Germany for repair?
    I am not relying much on my M9 for my current photography as I prefer my A7r2. Nevertheless I would like to get my M9 back in a reasonable amount of time.
    With best regards, K-H.

  25. #75
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    Re: Leica Service

    I would call them every day twice.
    I believe you but I just cant imagine this is the standard behaviour. Certainly it is not in Germany.
    I have had Leica equipment for service and/or repair several times over the last years and I never had to wait even close to 5 months. For S stuff I had never to wait any longer than 4 weeks.

  26. #76
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    Re: Leica Service

    Quote Originally Posted by Paratom View Post
    I would call them every day twice.
    They don't pick up the phone, voicemail box is full. Infuriating. It's not like I'm expecting free service, I have the cash for repairs and am willing to pay for repairs. Send me the f***ing estimate.

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    Re: Leica Service

    Quote Originally Posted by Paratom View Post
    I would call them every day twice.
    I believe you but I just cant imagine this is the standard behaviour. Certainly it is not in Germany.
    I have had Leica equipment for service and/or repair several times over the last years and I never had to wait even close to 5 months. For S stuff I had never to wait any longer than 4 weeks.
    You don't get it. They don't give a flying damn about giving us service here in the US-they just take our money.

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    Re: Leica Service

    Quote Originally Posted by Bernard View Post
    The problem seems to be that Leica service in the US is overwhelmed. They do turn jobs around, but they don't answer queries promptly and the wait times appear to be much longer than in Europe.

    That could be an issue with staffing, training, processes, any number of things, it's hard to speculate. Thing is, it's a fixable problem, so I hope they get it sorted.
    I resisted jumping in because frankly I know to much about this issue . Back when Leica had the warranty crisis with the M8 followed by massive demand for recalibrating lenses to digital standards .....I visited Leica in NJ and spent a day reviewing there customer service and repair processes . My background was in management consulting and I have plenty of experience in both fixing and setting up customer service departments . I provide at no charge (after playing for my own travel etc ) with both my observations and recommendations for improvement .

    SIZE ....Leica has a very small customer service department and the technicians are specialized by type of repair service . They can shift around but for the most part ..the tech doing lens CLA work is not working on your Leica RF body . The backlog is managed by the department supervisor and for the most part ...not visible to the work force . This is of course why some repairs can be turned in a few weeks and others take months . I lens like Doug s CLA 280/4 is not an everyday occurrence and may in fact be work that the technician doesn t want to do .

    LACK OF ACCOUNTABILITY ...There is a complete lack of measurements in customer service and repairs . They don t know how many items are in the backlog or how frequently they are clearing work orders . Since they don t measure anything ..there is no accountability for performance ...other than COST .

    Having a large backlog is actually good for the service department ..it means they can generate plenty of income by prioritizing repairs that are easy and can be turnaround quickly . The backlog means that nobody is thinking about downsizing technicians (like what happened in 2007 before the digital M ) .

    COMMUNICATION .....the customer service team has a lot of experience in dealing with this situation and you don t . They know when service is overwhelmed with repairs that its a waste of time to ask about any repair order ...so they don t . They have zero visibility into your repair with their systems . (Unlike Germany where the repair system is on SAP and they log your repair into the system upon receipt ) . In NJ your lens is sitting on a shelf with a piece of paper around it showing that you own it .

    The estimate process is just to get you to pay for the repair ..in most cases its a standard cost based on a quick look at the item . This is why you get repair estimates of $700 for a CLA on a basically new lens .

    Once you get a repair estimate ...normally you are in better shape ...unless (1)they need a part or (2) they decide to send the repair to germany . Then you are ‘Screwed” a technical term for no good alternatives . I have never had anything take more than 6 weeks after a estimate has been given . But I ve had lenses that took a year to get right .

    When I sat with the customers service reps ( I mean the ones you are trying to reach ) they explained that they were simply erasing all the messages you are leaving . This allowed them to start fresh .

    Recommendations for Leica ....I found as have many others ...its a complete waste of time to try to help Leica . If you understand that they have no measure of customer service and view the department as a cost center ..well you get what you measure .

    RECOMMENDATIONS (These are solid recommendations follow them or don t complain . They are based on having at least 50 repair orders with Leica since 2008)

    1. Never ever send lenses for CLA to NJ ...use DAG . He was Leica trained and knows his craft as well as anyone in NJ . His turnaround depends on what you need . A few weeks can be had ...please don t abuse his kind nature . He can handle a RF calibration in a few weeks if you need it AND he will not miss your vacation .

    2. Leica S repairs ...send directly to Germany . Never send your S to NJ . They do take the S seriously in Germany and seem to have a dedicated group that handles repairs . Repairs sent to directly to Germany normal take about a month .

    3. Use a dealer to manage the process . This is critical ...if your dealer will not handle this for you ...find a new dealer . I use the Leica Store Miami and without their support ...I would have given up on Leica gear . They can talk directly to anyone in NJ or Wetzler . Sometimes I pay $150 to express ship my gear to Germany .

    4. Leica gear needs periodic service ..don t expect that RF to stay in calibration or those lenses to work flawlessly without periodic CLA . I try to send my gear at times when I can t shoot as much (plus I have back ups for everything ....not suggesting this but it works ).

    5. When you are being ‘stone walled” by customer service .......call the sales and marketing department . And post your situation on as many forums as you participate in . Start new posts (ask the moderators to not combine your situation with others ). Keep it on the front page . Send your experience to Diglloyd and others . Call the US CEO . Post on FB etc.

    FYI ....I shoot with Leica M,SL,S and Q systems as well as Nikon FX gear .

    I love Leica gear and have decided to develop a process I can live with to manage service issues . Hope that this helps some of you .
    Roger Dunham
    http://rogerdunham.com/
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  29. #79
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    Re: Leica Service

    Quote Originally Posted by doug View Post
    They don't pick up the phone, voicemail box is full. Infuriating. It's not like I'm expecting free service, I have the cash for repairs and am willing to pay for repairs. Send me the f***ing estimate.
    Then I would write a letter to the CEO or some official at Leica customer service. Also what does your dealer say? I wouldk.... in the b....

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    Re: Leica Service

    Quote Originally Posted by algrove View Post
    You don't get it. They don't give a flying damn about giving us service here in the US-they just take our money.
    ok, I dont get it. Whats your plan? Do you use other products even though you prefer Leicas just because service NJ sucks? Or do you try to give them more pressure to get a better treatment in the future? I would escelate the situation if I was treated like this.

  31. #81
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    Re: Leica Service

    Quote Originally Posted by doug View Post
    They don't pick up the phone, voicemail box is full. Infuriating. It's not like I'm expecting free service, I have the cash for repairs and am willing to pay for repairs. Send me the f***ing estimate.
    I got through to customer service this morning. The technician who will be working on the lens (he is also Customer Care manager) has not gotten a response from Germany re: parts availability. I gave 'em a poke, now let's see how they respond.

    Whats your plan? Do you use other products even though you prefer Leicas just because service NJ sucks?
    I'm currently using a Sony with Canon L lenses. If repair is going to be a problem going forward I won't risk damaging any of my Leica equipment by doing anything as hazardous as taking the stuff outdoors (which, BTW, is where my subjects are).

    Or do you try to give them more pressure to get a better treatment in the future? I would escelate the situation if I was treated like this.
    I impressed on the customer care ppl today that it's been FIVE MONTHS and this one lens represents a substantial investment for me. I won't be buying any more Leica equipment as long as the service is so abysmal.

  32. #82
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    Re: Leica Service

    Doug, could you got through and I fully understand you dont buy anything else until customer service over there improves.
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    Re: Leica Service

    I just received notice from Leica stating that they are going to replace my S 24 which was sent in last week with a new lens.
    I am more than well pleased and can not imagine what more they could have done.
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    Re: Leica Service

    Quote Originally Posted by Paratom View Post
    ok, I dont get it. Whats your plan? Do you use other products even though you prefer Leicas just because service NJ sucks? Or do you try to give them more pressure to get a better treatment in the future? I would escelate the situation if I was treated like this.
    I have sold all my Leica gear (many bodies and 60 M lenses and 25 R lenses) except for the Q (and that includes multiple camera bodies as Roger knows and also uses).

    My biggest disappointment with Leica was back when the M240 came out and I was having a lot of lockups and using the EVF which I mainly needed for eye sight problems. So I went to Germany from Florida and showed them my lockups and their reply was it never happened to us. Later this was an apparent fix via FW, but I bought a couple (you must buy two if you use Leica since repairs take forever) of M-P's plus new M246's.

    During the same trip I complained that my cable release threads were making cable releases go in at an angle. Their reply again at CS was it has never happened to us. A year later they acknowledged a supplier had make mistakes and some cable releases were defective and mine was replaced, but only after a year of problems.

    I tried a lot of avenues, but they obviously did not care too much. So now I happily own an XF+Q3-100 for my landscape and other brands for my street. I can now USE my gear without head aches since repair service is top notch now. I cannot believe I put up with Leica for SOOOOOO long.

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    Re: Leica Service

    Quote Originally Posted by pesto View Post
    I just received notice from Leica stating that they are going to replace my S 24 which was sent in last week with a new lens.
    I am more than well pleased and can not imagine what more they could have done.
    Was the lens still under warranty?
    Last edited by JorisV; 15th October 2016 at 16:20.

  36. #86
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    Re: Leica Service

    Its sad but in many more cases than not, when one finds an issue or anomoly with a product, thats an issue preventing the product from being used normally or reliably, most compnaies respond with the corporate line "we never heard of had anyone experience such an issue". Its not restricted to photographic companies. I never understood the logic of doing so except maybe their concern for liability or simply trying to avoid bad press.

    This is even the case when hundreds in this day of the internet report having the same issue.

    A recent example is a well know world wide manufacturer of bike racks. A new model of their roof bike rack would almost in all cases have the bike fork quick release that holds the frame to the rack crack and fail. I went through 14 new ones and within a week of owning each, they all failed and came this close to having my bike fly off on the highway. A call to their service department was met with a " We never heard of such of a problem".. This after the model was out for almost a year. The upshot? The gov't just a month ago forced them to order a national (and my guess a international) recall due to a near 100% failure rate.

    Nikon on the other hand when it comes to sending in equipment for warranty service pulls the stunt of coming back with a blanket "Impact damage", not covered under warrenty and it will be a out of pocket cost. In virtually all cases absolutely no mishandling or imapct occured. Fortunately there is an internet and with a few thousand people reporting the same tactic was tried on them. A call to upper level management gets them to back off. Apparently and sadly they still engage in this practice and to a smaller extent has now spread to some other companies doing the same thing to generate income.

    I find this very sad and unfortunate , especially when many photographic companies are struggling to keep their bottom line up.

    Dave (D&A)
    Last edited by D&A; 16th October 2016 at 06:33.

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    Re: Leica Service

    A bit strange that Leica NJ is as poorly co-ordinated as I have read above.
    Service in Australia is excellent - either from local service center or if required sent to Germany.

    Service for Leica equipment in my experience in Australia - is far better than service for Canon ore Nikon or the non existant service one gets from Sony.

    So genarilisations about 'Leica' service are just that.

  38. #88
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    Re: Leica Service

    Quote Originally Posted by D&A View Post
    Nikon on the other hand when it comes to sending in equipment for warranty service pulls the stunt of coming back with a blanket "Impact damage", not covered under warrenty and it will be a out of pocket cost. In virtually all cases absolutely no mishandling or imapct occured. Fortunately there is an internet and with a few thousand people reporting the same tactic was tried on them. A call to upper level management gets them to back off. Apparently and sadly they still engage in this practice and to a smaller extent has now spread to some other companies doing the same thing to generate income.

    I find this very sad and unfortunate , especially when many photographic companies are struggling to keep their bottom line up.

    Dave (D&A)
    Hi Dave, I must have a camera death wish - my D810 started acting up, sent it in and the good ol' "impact damage" came back. Today I was informed the repair is held up for "parts". This is all after Nikon put in a new shutter. First Nikon I ever had a problem with!
    Since my other camera is an S I'm kinda waiting for the shoe to drop. I know there are many (some?) owners who have never had a problem and I hope to be included in that number. The sensor corrosion issue scares hell out of me. I have taken pause to consider upgrading to 007 or ditch it all and go with Hasselblad.
    BTW, I also dumped all my M gear after 16-17 years of rangefinders. And agree that if you need rangefinder repairs use DAG.
    FWIW,
    John

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    Re: Leica Service

    Yes, it was only a few months old.
    Great lens while it worked.

    Quote Originally Posted by JorisV View Post
    Was the lens still under warranty?

  40. #90
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    Re: Leica Service

    Quote Originally Posted by JohnBrew View Post
    Hi Dave, I must have a camera death wish - my D810 started acting up, sent it in and the good ol' "impact damage" came back. Today I was informed the repair is held up for "parts". This is all after Nikon put in a new shutter. First Nikon I ever had a problem with!
    Since my other camera is an S I'm kinda waiting for the shoe to drop. I know there are many (some?) owners who have never had a problem and I hope to be included in that number. The sensor corrosion issue scares hell out of me. I have taken pause to consider upgrading to 007 or ditch it all and go with Hasselblad.
    BTW, I also dumped all my M gear after 16-17 years of rangefinders. And agree that if you need rangefinder repairs use DAG.
    FWIW,
    John
    John, sorry to hear the bad news and it doesn't surprise me that Nikon came back with impact damage. Even if out of warranty, I would atill escalate it up to upper management to let them know emphatically, that no such impact or heavy handed handling ever occured with the body Even out of warranty, their use of this term in Nikons eye seems to give them licence to charge even more than they normally would and of course deny free repair if still under warranty.

    Its shocking that they apply this catch all phrase under virtually any equipment sent in if not functioning correctly. One day I'd like to send in one of their pro cameras with no battery or one of their flashes with one of the AA batteries put in backwards and for them to return their assessment of impact damage. It wouldn't surprise me based on what I have heard and experienced.

    Reputable companies should not be engaging in such practices.

    Dave (D&A)
    Last edited by D&A; 17th October 2016 at 17:06.
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    Re: Leica Service

    Yet another failure of a S lens.

    Have you ever been so angry that you just get numb to it all?

    CS70 worked a few weeks ago, now the motor just spins and there is no AF function ... again.

    This lens spent eons in Germany just awhile ago. Now it has to go back again.



    - Marc
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    Re: Leica Service

    Many just will not take this any longer. We have paid high prices for products that spend ions in repair. At times many of us have purchased two of the same items so during service repair times we have at least one item working.

  43. #93
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    Re: Leica Service

    I had thought the S(006) and M9 Monochrome where all I'd need for many years to come. I love the images from both of these cameras. I don't need more meg, video, or some trendy feature, nor want to spend oodles of money to buy the latest-greatest.

    Now I have a S system I'm not sure will work each time I reach for it, and more times than is even slightly reasonable ... something doesn't work.

    Plus, I have to constantly inspect the sensor of the $8,000 MM for fear of corrosion.

    Hopefully, I can get a loaner for the CS70 while my lens disappears into the black hole of Leica Service.

    The more times I have to deal with this, the more I fear that the sloppy way they handle service will eventually result in a lost lens.

    Now I feel trapped with an expensive system I cannot trust, with resale effected by new offerings and a poor reputation for quality and service.

    Depressing.

    Exasperating.
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    Re: Leica Service

    Quote Originally Posted by fotografz View Post
    I had thought the S(006) and M9 Monochrome where all I'd need for many years to come. I love the images from both of these cameras. I don't need more meg, video, or some trendy feature, nor want to spend oodles of money to buy the latest-greatest.

    Now I have a S system I'm not sure will work each time I reach for it, and more times than is even slightly reasonable ... something doesn't work.

    Plus, I have to constantly inspect the sensor of the $8,000 MM for fear of corrosion.

    Hopefully, I can get a loaner for the CS70 while my lens disappears into the black hole of Leica Service.

    The more times I have to deal with this, the more I fear that the sloppy way they handle service will eventually result in a lost lens.

    Now I feel trapped with an expensive system I cannot trust, with resale effected by new offerings and a poor reputation for quality and service.

    Depressing.

    Exasperating.


    My MM is in Germany having its badly corroded chip changed.
    at least Leica had the decency to fix that fatal bug.

    Hopefully they acknowledge the systemic issues in S lenses and do somethign about it - fingers crossed for you.

  45. #95
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    Re: Leica Service

    When I look back over all the years and myriad of gear I have worked with, nothing comes close to the failure rate, and poor service time/communication of my Leica S system journey ... premium gear that was supposed to be for professional use and was advertised that way.

    This includes some early digital equipment that was fraught with growing pains and questionable engineering:

    A very early Imacon DB that was quite temperamental, but once sorted was a work horse for many years.

    Or the ill fated Contax N Digital ... the first full frame DSLR with a 6 meg Phillips CCD sensor ... that ate AA batteries at a ferocious rate due to poor power management and lack of the better batteries we now have ... not to mention the worst proprietary processing software ever conceived by man, something that was fixed when a group of us petitioned Thomas Knoll to support the Contax ND RAW files in Adobe Camera Raw. In my opinion, the Contax N Digital struggle is what prompted Kyocera to abandon photography equipment, or at least was the straw that broke the Camel's back.

    The only Hasselblad fiasco I experienced in a decade of using their digital products was the overly ambitious H2D/22 that shot DNG Raw files (the first to do so), but was not ready for prime time and proved to be the very definition of "finicky". Hasselblad was apologetic, admitted their error, and with no questions asked replaced the camera with a new H2D using their 3FR RAW file format.

    All these were pretty significant issues, but isolated ones that were resolved one way or another.

    But this S experience is beyond the pale. It is systematic and epidemic.

    What mystifies me is that I do not recall the S lenses failing like this during the early stages of the system. I had 3 or four S lenses that I used a lot for years, and not one failure. Only after I swapped up for the CS versions did the failures began. However, it isn't just CS versions that are systematically failing, all of them are susceptible to the AF issue. This may be coincidental, or could suggest some change had taken place in the manufacture that is now failing.

    Leica needs to get ahead of this, and deal with the service issue pronto!

    At least they are fixing stuff ... but it is so painful and time consuming as more and more failures happen that at some point one may have to cut and run. A shame, since there is nothing else out there that I'd like over the Leica images these cameras help me make.

    - Marc
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  46. #96
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    Re: Leica Service

    Marc, I haven't yet felt your pain, but...
    I recently purchased an S35 which had the Leica repair to the motor gear. I understand Leica is replacing the plastic gear with a metal one - quite similar to the problem I had with my 60's era Maserati's electric windows. However, I wonder if all repair facilities have the metal gear in stock and if some of the repairs consisted of replacing the gear with the same spec plastic component .
    But mostly the situation sucks and Leica's lack of forthcoming only exacerbates the issue.

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    Re: Leica Service

    Quote Originally Posted by fotografz View Post
    What mystifies me is that I do not recall the S lenses failing like this during the early stages of the system. I had 3 or four S lenses that I used a lot for years, and not one failure. Only after I swapped up for the CS versions did the failures began. However, it isn't just CS versions that are systematically failing, all of them are susceptible to the AF issue. This may be coincidental, or could suggest some change had taken place in the manufacture that is now failing.

    Leica needs to get ahead of this, and deal with the service issue pronto!

    At least they are fixing stuff ... but it is so painful and time consuming as more and more failures happen that at some point one may have to cut and run. A shame, since there is nothing else out there that I'd like over the Leica images these cameras help me make.

    - Marc

    It has been suggested that firmware updates around the time of the S 006 to speed up AF might
    have increased the rate and number of lens failures. Supposedly the faster ramp speed creates much
    higher torque that may overwhelm the specs of the gear. So perhaps those early lenses were protected
    by the slower AF.

    Irregardless this situation reveals the need for a complete revision of the AF mechanism ... the bandaid
    approach is not working if previously repaired lenses are now failing.

    Bob
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  48. #98
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    Re: Leica Service

    Quote Originally Posted by fotografz View Post
    When I look back over all the years and myriad of gear I have worked with, nothing comes close to the failure rate, and poor service time/communication of my Leica S system journey ... premium gear that was supposed to be for professional use and was advertised that way.

    This includes some early digital equipment that was fraught with growing pains and questionable engineering:

    A very early Imacon DB that was quite temperamental, but once sorted was a work horse for many years.

    Or the ill fated Contax N Digital ... the first full frame DSLR with a 6 meg Phillips CCD sensor ... that ate AA batteries at a ferocious rate due to poor power management and lack of the better batteries we now have ... not to mention the worst proprietary processing software ever conceived by man, something that was fixed when a group of us petitioned Thomas Knoll to support the Contax ND RAW files in Adobe Camera Raw. In my opinion, the Contax N Digital struggle is what prompted Kyocera to abandon photography equipment, or at least was the straw that broke the Camel's back.

    The only Hasselblad fiasco I experienced in a decade of using their digital products was the overly ambitious H2D/22 that shot DNG Raw files (the first to do so), but was not ready for prime time and proved to be the very definition of "finicky". Hasselblad was apologetic, admitted their error, and with no questions asked replaced the camera with a new H2D using their 3FR RAW file format.

    All these were pretty significant issues, but isolated ones that were resolved one way or another.

    But this S experience is beyond the pale. It is systematic and epidemic.

    What mystifies me is that I do not recall the S lenses failing like this during the early stages of the system. I had 3 or four S lenses that I used a lot for years, and not one failure. Only after I swapped up for the CS versions did the failures began. However, it isn't just CS versions that are systematically failing, all of them are susceptible to the AF issue. This may be coincidental, or could suggest some change had taken place in the manufacture that is now failing.

    Leica needs to get ahead of this, and deal with the service issue pronto!

    At least they are fixing stuff ... but it is so painful and time consuming as more and more failures happen that at some point one may have to cut and run. A shame, since there is nothing else out there that I'd like over the Leica images these cameras help me make.

    - Marc
    The issue with the S lens (increased failure rate ) may have started with the new software for the S 007 . A good source told me that testing my lenses on a 007 could trigger lens failure (as the lens firmware would be updated ) .

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    Re: Leica Service

    I feel so free after I cut and ran.

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    Re: Leica Service

    Quote Originally Posted by fotografz View Post
    Yet another failure of a S lens.

    Have you ever been so angry that you just get numb to it all?

    CS70 worked a few weeks ago, now the motor just spins and there is no AF function ... again.

    This lens spent eons in Germany just awhile ago. Now it has to go back again.



    - Marc

    Yep... Most of my Leica gear is gone. Only have a few things left to sell and then I'm FREE!!
    Don't know what I'll move onto. The Fuji X-T2 is a great little camera, so perhaps I'll take a very close look at the GFX.

    Will still keep one M body and the 50APO. Simple because I like rangefinders and the 50APO is stellar.

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