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Thread: Leica Service

  1. #201
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    Re: Leica Service

    Early december last year I faced a broken AF issue with my S-45mm.
    I was a bit worried about the repair delay of course, also knowing that most german companies are closing their doors for the Xmas time sometimes as soon as from 15th dec.
    Lens was returned to my dealer on a saturday, I took it back repaired 9 working days later. Excellent service.
    (I'm living in Belgium, a country that shares a border with Germany).

    Last time I've had to send a lens to Leica was in summer'16, it took 4 weeks.

    The service level in EU seems to be excellent and I think shouldn't be compared to the unpleasant experiences faced with Leica US.
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  2. #202
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    Re: Leica Service

    I am tired of hearing of how fast European residents get their S gear repaired versus those in far away countries.

    I was in the Leica Store Las Vegas on this Tuesday where I met a professional who gets all of his income exclusively from photography by using the S system (in additional to the SL and M ystems). On Tuesday he got his repaired 120 Macro back after a 5 month wait. His first question was is this a permanent fix?

    For someone who relies on his camera gear WORKING FLAWLESSLY, the 5 month delay is inexcuseable. So one and 2 week returns have no meaning for those of us who do not have a common border with Germany and where probably more S units are sold than those countries who do have common borders with Germany.
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  3. #203
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    Re: Leica Service

    The title of the thread is 'Leica Service', not 'Leica Service in the US'.
    Positive feedback is also valid and hopefully can help users to draw a more objective picture of the Leica Service internationally.
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  4. #204
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    Re: Leica Service

    Well, good news and bad here. First the bad: Another One Bites the Dust, this time its my Summacron S 100mm and the old familiar music of a failed autofocus mechanism. The good news is that Leicas' John Kreidler came to the rescue with an immediate replacement while my lens makes its way back to the old country. I should also note that for the second time in a row I got a prompt email from Allendale confirming receipt of my lens.
    While I am disappointed that two of my S lenses are now out of service, this is a welcome improvement in customer service and I am well pleased with their new responsiveness and especially Johns' superb and attentive support... well done.

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    Re: Leica Service

    Leica NJ has had my X Vario for almost one YEAR. The main circuit board died on it a few months after the warranty expired.
    It has been next to impossible to get someone on the phone about it. A few months went by where I would call and call and it would go strait to a voicemail saying "Sorry, this mailbox is full"....on their main repair line!
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  6. #206
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    Re: Leica Service

    Quote Originally Posted by 2WK View Post
    Leica NJ has had my X Vario for almost one YEAR. The main circuit board died on it a few months after the warranty expired.
    It has been next to impossible to get someone on the phone about it. A few months went by where I would call and call and it would go strait to a voicemail saying "Sorry, this mailbox is full"....on their main repair line!
    In Australia the manufacturer's warranty period is only a guide. Given the premium cost of some electronics they have an expected durability in excess of their 1 year mandatory warranty.
    Despite the fact that you may not have that kind of governmental assistance in the USA, a case could easily be made that they have taken an unreasonable amount of time to provide a repair and you are entitled to a refund.
    Once again I am speaking only with knowledge of consumer law in Australia.

  7. #207
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    Re: Leica Service

    Bitching and moaning is not appropriate.
    I have said it time and time again.

    Complain with your wallets.

    All other forms of expressing dissatisfaction
    With customer service are feeble attempts to
    Gain attention.
    koffee & kamera
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  8. #208
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    Re: Leica Service

    Quote Originally Posted by rayyan View Post
    Bitching and moaning is not appropriate.
    I have said it time and time again.

    Complain with your wallets.

    All other forms of expressing dissatisfaction
    With customer service are feeble attempts to
    Gain attention.
    I don't know. it does feel good.

    But I certainly appreciate the insight. I have been toying with the idea of getting a Leica rangefinder, but this information has basically killed my interest.
    Will

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  9. #209
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    Re: Leica Service

    Quote Originally Posted by 2WK View Post
    Leica NJ has had my X Vario for almost one YEAR. The main circuit board died on it a few months after the warranty expired.
    It has been next to impossible to get someone on the phone about it. A few months went by where I would call and call and it would go strait to a voicemail saying "Sorry, this mailbox is full"....on their main repair line!
    I've been getting the same responses. If I email, I get a machine-generated, generic, "out of office" reply.

    Can Americans send their cameras to Wetzlar?

  10. #210
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    Re: Leica Service

    Quote Originally Posted by rayyan View Post
    Bitching and moaning is not appropriate.
    I have said it time and time again.

    Complain with your wallets.

    All other forms of expressing dissatisfaction
    With customer service are feeble attempts to
    Gain attention.
    Will all due respect, I've already spent my money and part of the purchase is the right to "bitch and moan" as I please and an expectation of a company standing behind their product. I'm not about to sell off my all-time favorite camera and lenses.

    I'm surprised at your post, Rayyan. It's a bit condescending and bilious, don't you think?
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  11. #211
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    Re: Leica Service

    Hi Maggie.

    One does not have to make a purchase to bitch and moan. But, and as you correctly stated, a purchase of a camera system does entitle one to expect timely and qualified support from the company in case of malfunction. I would posit that generally, higher the price paid, higher the expectations of/from a company that wants us to believe in the longevity of its products and its support.

    It does entitle one to bitch and moan of course, but the bitching and moaning does not seem to have had any effect..so far. As witnessed by the posts. This is real pain people are going through!

    I am sorry if you feel my comment ' bilious '. What I really would like is to have ' the ' gnomes in Wetzler ' to find my comments as such. And give us all a prescription to ease the pain of the sufferers.

    I, personally take Omeprazole ( corrected with thanks to Maggie ) for my acidity...but with Leica..I stopped purchasing their products.

    Best to you and yours.


    Quote Originally Posted by Maggie O View Post
    Will all due respect, I've already spent my money and part of the purchase is the right to "bitch and moan" as I please and an expectation of a company standing behind their product. I'm not about to sell off my all-time favorite camera and lenses.

    I'm surprised at your post, Rayyan. It's a bit condescending and bilious, don't you think?
    Last edited by rayyan; 11th March 2017 at 11:53.
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  12. #212
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    Re: Leica Service

    Thank you for the kind and reasoned response, Rayyan.

    I too, take Omeprazole for my GERD!
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  13. #213
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    Re: Leica Service

    Thanks for correcting the medicine we both have to take!!

    See what owning a Leica can lead to?

    Take care.


    Quote Originally Posted by Maggie O View Post
    Thank you for the kind and reasoned response, Rayyan.

    I too, take Omeprazole for my GERD!
    koffee & kamera
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    Re: Leica Service

    Folks, Long term use of Omeprazole has issues. Research its side effects and insist that your GP keeps an eye on the magnesium levels!

    (OTOH, Long term association with Leica only depletes one's cash! )

  15. #215
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    Re: Leica Service

    Quote Originally Posted by rayyan View Post
    Thanks for correcting the medicine we both have to take!!

    See what owning a Leica can lead to?

    Take care.
    Oh no....I recently bought a Leica M9 from Stuart Richardson, but I did not realize the possible/likely adverse health impacts of such a purchase. I too already take some meds (not Omeprozole) for GERD. Fortunately, Stuart has sent the M9 to Wetzlar for a complete check and tune-up before he sends it to me, so hopefully I will never have to deal with Leica USA service. Just one more reason for me to say thanks to Stuart.

    Gary
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  16. #216
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    Re: Leica Service

    Quote Originally Posted by Vivek View Post
    Folks, Long term use of Omeprazole has issues. Research its side effects and insist that your GP keeps an eye on the magnesium levels!

    (OTOH, Long term association with Leica only depletes one's cash! )
    It, like Leica NJ, will also make you lose your sH$%!

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    Re: Leica Service

    Quote Originally Posted by Maggie O View Post
    I've been getting the same responses. If I email, I get a machine-generated, generic, "out of office" reply.

    Can Americans send their cameras to Wetzlar?
    Yes, but it is best accomplished through a responsible dealer who often sends gear to Leica Germany.
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  18. #218
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    Re: Leica Service

    Update to my 280/4 APO story: Tony Rose (popflash.com) was able to source a replacement lens. Cosmetically the lens is nearly flawless, but as delivered to Tony there was some internal haze which affected contrast with backlighting. Off it went to Leica for service, and it returned with... internal haze!

    It was then sent to DAG, returned within a couple of weeks and I am happy to report the haze is gone and the lens performs flawlessly. Thanks Tony and Don!

    EDIT: Leica is never seeing another dime from me. Love the lenses, detest the "service".
    Last edited by doug; 11th April 2017 at 21:12.
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    Re: Leica Service

    Quote Originally Posted by doug View Post
    Update to my 280/4 APO story: Tony Rose (popflash.com) was able to source a replacement lens. Cosmetically the lens is nearly flawless, but as delivered to Tony there was some internal haze which affected contrast with backlighting. Off it went to Leica for service, and it returned with... internal haze!

    It was then sent to DAG, returned within a couple of weeks and I am happy to report the haze is gone and the lens performs flawlessly. Thanks Tony and Don!

    EDIT: Leica is never seeing another dime from me. Love the lenses, detest the "service".
    I detest the "non-service".

  20. #220
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    Re: Leica Service

    Quote Originally Posted by doug View Post
    Update to my 280/4 APO story: Tony Rose (popflash.com) was able to source a replacement lens. Cosmetically the lens is nearly flawless, but as delivered to Tony there was some internal haze which affected contrast with backlighting. Off it went to Leica for service, and it returned with... internal haze!

    It was then sent to DAG, returned within a couple of weeks and I am happy to report the haze is gone and the lens performs flawlessly. Thanks Tony and Don!

    EDIT: Leica is never seeing another dime from me. Love the lenses, detest the "service".
    Another update: some may recall my bitching and moaning about the eight months my original 280/4 APO spent not being repaired at Leica Wetzlar for lack of parts only to return with a smashed rear cap. As suggested here, I sent this lens to DAG in late May. Today I received an e-mail from him describing the repairs and oh BTW the cost is (a very reasonable) $xxx. It took me less than five minutes to send the funds. Parts needed? Three screws.

  21. #221
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    Re: Leica Service

    Your expereince mirrors mine with Leica service. Absolutely useless and unfortunately makes buying their very tempting M10 a real risk in my eyes.

    Quote Originally Posted by doug View Post
    Another update: some may recall my bitching and moaning about the eight months my original 280/4 APO spent not being repaired at Leica Wetzlar for lack of parts only to return with a smashed rear cap. As suggested here, I sent this lens to DAG in late May. Today I received an e-mail from him describing the repairs and oh BTW the cost is (a very reasonable) $xxx. It took me less than five minutes to send the funds. Parts needed? Three screws.

  22. #222
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    Re: Leica Service

    Well Leica service is non-existent here. But available from Dubai. Last time I courier shipped to Germany, my cost. They shipped it back DHL ( obviously ) normal package post!!!.

    More to the point..Omeprozole and its side effects. I don't bother asking my GP. They are general practitioners after all. I, fortunately, have access to senior consultants..they happen to be my childhood friends.

    Each medication has side effects..common, mild, severe, dangerous, fatal etc. Furthermore the contraindicated symptoms are common and or/rare ( with various categories in between ).

    Side effects also vary by individual. Existing disease or already present underlying symptom.

    Low magnesium levels are one contraindication ( there are many others; even with Tylenol..the normal one; not the one with codeine called Tylenol 3, prescription only ).

    So, a doctor is the best person to evaluate and make a judgement call on which medication is best for one and weigh the risks/reward benefits. And just like an experienced stock market trader, a good doctor always keeps an eye on his/her patient's risk levels. I see a doctor to tell him/her what I feel/experience. Not to tell him what electrolyte and chemical levels he/she should look for. I did not tell my cardiac surgeon whether I needed CABG or a simple angioplasty!!

    Do not take medical advice from the internet. Medical literature is geared mostly towards the professionals with a ' getting started ' section ' for laypersons. Most will recommend ' seek immediate medical attention ' if you fart!
    Normal with some medications too!! Serious.
    koffee & kamera
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  23. #223
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    Re: Leica Service

    I always thought that I have to cut my own arteries and make my bypass! Good to know there are specialists available!
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  24. #224
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    Re: Leica Service

    Live and learn, I say.

    GetDPI is as good a place for DIY enthusiasts as any.

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