Roger,
Sorry about the name mix-up. I hadn't had my morning dose of caffeine when I wrote it. I certainly remember that you generously found a home for my DMR and big lenses. You need to post a few images so I can see what you've been able to capture with all of the wildlife that I believe you mentioned is right in your back yard.
I still look back at the colors and image quality I was getting with the DMR and am amazed at how good the files look. I'll be at the front of the line waiting for a digital R10. Meanwhile, I have to start picking up a few of my favorite R lenses again in the near future to avoid the rise in prices that will occur as we get to summer of next year and rumors begin to swell.
But, back to inadequate service. Besides process upgrades, it makes me wonder if Leica has made the conscious decision not to increase administrative and personnel costs, thinking that the initial wave of service requests for lens codings would spike and then level-off. The number of cameras they have sold plus the added volume of lenses coming back for focus adjustments may be other likely unanticipated inputs that haven't been factored into the upgraded service equation. No matter the excuses, however, the quality control issue for repair services must be addressed. On the flip side, imagine how far repairing the repair issues might go in further elevating the Leica name.
Robert, thanks for the information, I'll have to investigate that a little bit further.
Kurt