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Thread: just wondering how long does repair take

  1. #1
    Senior Member endre novak's Avatar
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    just wondering how long does repair take

    Got a brand new M8 mid-March. In a short 2 weeks time had to leave it with local Leica "Point" for service, had sort of vertical line syndrom. OK.(the line was present from the first frame, as I realised. that implies the piece was faulty off the shelf). The camera went to Solms, where else.
    In 2 weeks time got a service report that the unit is not faulty but if I send some pictures taken with it, they will look into it..... I did so.
    Never heard from Leica ever since. Is this the normal way?
    Thanks for any input.

    Endre

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    Senior Member ecliffordsmith's Avatar
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    Re: just wondering how long does repair take

    Hi Endre,

    Have you tried the online form to track repairs?

    I would also suggest emailing M8 support. I have found them to be extremely helpful when my camera has been at Solms.

  3. #3
    Senior Member endre novak's Avatar
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    Re: just wondering how long does repair take

    Quote Originally Posted by ecliffordsmith View Post
    Hi Endre,

    Have you tried the online form to track repairs?

    I would also suggest emailing M8 support. I have found them to be extremely helpful when my camera has been at Solms.
    I had my camera for such a short time, I did not even register it. Does tracking works in this case?

    Thanks for your thoughts.

    Endre

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    Senior Member endre novak's Avatar
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    Re: just wondering how long does repair take

    Quote Originally Posted by ecliffordsmith View Post
    Hi Endre,

    Have you tried the online form to track repairs?

    I would also suggest emailing M8 support. I have found them to be extremely helpful when my camera has been at Solms.
    tried and works,- shipment in process, it says .... hmmm will see.

    thanks, again.
    Endre
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    Senior Member ecliffordsmith's Avatar
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    Re: just wondering how long does repair take

    Hi Endre,

    If the shipment is in process you should be able to get the mail reference of the mail company and also see where it is in their system.

    Good luck!

  6. #6
    Senior Member endre novak's Avatar
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    Re: just wondering how long does repair take

    Leica repair tracking Status request - service order
    repair order 548...
    Date State
    08.04.2009 Service order registered on
    09.04.2009 Oder confirmation sent
    09.04.2009 In repair
    28.04.2009 Repair completed
    13.05.2009 Shipment in process.

    seems, they are rally taking their time, just cant imagine what is going on since 28.04.....
    Endre
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    Subscriber robsteve's Avatar
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    Re: just wondering how long does repair take

    The shipping takes a while because the camera is handed off to a shipping department that has to deal with the customs paper work before shipping. From my experience this can take a few days or more. I even got the impression that the shipping department may have been off site or in another building or even may be a subcontractor.

    Robert

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    Senior Member endre novak's Avatar
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    Re: just wondering how long does repair take

    Quote Originally Posted by robsteve View Post
    The shipping takes a while because the camera is handed off to a shipping department that has to deal with the customs paper work before shipping. From my experience this can take a few days or more. I even got the impression that the shipping department may have been off site or in another building or even may be a subcontractor.

    Robert
    price has been paid, not urgent for anybody from that point on.
    local service told me today that i did not ask for express delivery....
    was never informed there was one available... in fact, they were even hesitant to take on the job at all.
    the communication is more upsetting that the fault itself, which is not a joke either.
    cheers,-

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    Re: just wondering how long does repair take

    I've heard it said of repair times, "Take the limit of your patience and add two weeks."

    I'm sorry to hear of your experience. A repair on a Tri-Elmar lens of mine once took seven months to complete. Believe me, I hear you!


    -J.

  10. #10
    Senior Member endre novak's Avatar
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    Re: just wondering how long does repair take

    Quote Originally Posted by j. white View Post
    I've heard it said of repair times, "Take the limit of your patience and add two weeks."

    I'm sorry to hear of your experience. A repair on a Tri-Elmar lens of mine once took seven months to complete. Believe me, I hear you!


    -J.
    unbelievable,- of course i do. in that case patience+ 6 months,-
    this whole adventure into Leica-land starts to feel a bit sado-maso,- which is not my style and was certainly unknown coming from an other big brand of photography.
    Endre
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