Site Sponsors
Results 1 to 29 of 29

Thread: p65 won't power on

  1. #1
    Workshop Member Wayne Fox's Avatar
    Join Date
    Nov 2009
    Location
    Draper, Utah
    Posts
    871
    Post Thanks / Like
    Images
    134

    p65 won't power on

    Strangely, this morning my p65 won't power on. Yesterday when shooting things seem weird ... it would power on for a couple of captures then shut down. I assumed my batteries were problematic, as the only 2 I had left "charged" were pretty old ones and have been having trouble holding charges.

    So I charged my good batteries overnight, but now the back refuses to power on. Tried with firewire, same problem.

    I assume the back is dead, but before shipping it out thought I'd mention it here to see if anyone has thoughts from similar experiences. Seems very strange that overnight just sitting in the case it decided not to work anymore.

    As luck would have it, fall colors are peaking right now

  2. #2
    Administrator, Instructor Guy Mancuso's Avatar
    Join Date
    Oct 2007
    Location
    Arizona
    Posts
    23,623
    Post Thanks / Like
    Images
    2555

    Re: p65 won't power on

    Wayne maybe try reloading firmware to the back.
    Photography is all about experimentation and without it you will never learn art.

    www.guymancusophotography.com

  3. #3
    Senior Member
    Join Date
    Jun 2009
    Posts
    1,347
    Post Thanks / Like
    Images
    12

    Re: p65 won't power on

    Quote Originally Posted by Guy Mancuso View Post
    Wayne maybe try reloading firmware to the back.
    how, when the back refuses to power on?

    Wayne, have you tried to clean the battery contacts (on the back)?

    If the back is set to "battery" power in the config.settings it won't power on when you connect via firewire. Only if the the back is set to "auto select" it will do so.

  4. #4
    Sr. Administrator Jack's Avatar
    Join Date
    Oct 2007
    Location
    Los Altos, CA
    Posts
    10,486
    Post Thanks / Like
    Images
    1031

    Re: p65 won't power on

    Bummer Wayne. Can C1 see the back when connected to your computer?
    Jack
    home: www.getdpi.com

    "Perfection is not attainable. But if we chase perfection, we can catch excellence."

  5. #5
    Administrator, Instructor Guy Mancuso's Avatar
    Join Date
    Oct 2007
    Location
    Arizona
    Posts
    23,623
    Post Thanks / Like
    Images
    2555

    Re: p65 won't power on

    Quote Originally Posted by thomas View Post
    how, when the back refuses to power on?

    Wayne, have you tried to clean the battery contacts?

    If the back is set to "battery" power in the config.settings it won't power on when you connect a firewire. Only if the the back is set to "auto select" it will do so.
    The computer will hopefully see the back to make a update. With the firewire cable the mac might be able to actually see it as a drive and may not have to be on. It's worth a try.
    Photography is all about experimentation and without it you will never learn art.

    www.guymancusophotography.com

  6. #6
    Workshop Member Wayne Fox's Avatar
    Join Date
    Nov 2009
    Location
    Draper, Utah
    Posts
    871
    Post Thanks / Like
    Images
    134

    Re: p65 won't power on

    thanks for the suggestions.

    I did look at the battery contacts, and tried to clean them a little. I'm pretty sure the back was set to Auto Detect on the power so Firewire should have worked, but not positive.

    I'll try to see if the firmware updater can see it. I've never updated the firmware, so it is pretty old.

    Barring a miracle it sounds like it's headed to Phase and on to Denmark tomorrow.

  7. #7
    Senior Member
    Join Date
    Jun 2009
    Posts
    1,347
    Post Thanks / Like
    Images
    12

    Re: p65 won't power on

    have you removed the CF card? maybe give it a try...

    Quote Originally Posted by Wayne Fox View Post
    Barring a miracle it sounds like it's headed to Phase and on to Denmark tomorrow.
    do you have any idea what could have caused the issue? Would be interessting for our little "knowledgebase" here.

    Good luck! Hope it's an easy and quick fix.
    Must be pretty new your P65+ ... don't you get a loaner? (to shoot the fall colors you have mentioned above)...

  8. #8
    Administrator, Instructor Guy Mancuso's Avatar
    Join Date
    Oct 2007
    Location
    Arizona
    Posts
    23,623
    Post Thanks / Like
    Images
    2555

    Re: p65 won't power on

    Wayne can you call your dealer on this.
    Photography is all about experimentation and without it you will never learn art.

    www.guymancusophotography.com

  9. #9
    Administrator Bob's Avatar
    Join Date
    Oct 2007
    Location
    Prescott, Arizona
    Posts
    4,492
    Post Thanks / Like
    Images
    367

    Re: p65 won't power on

    OMG!
    Dealer oh Deeeeeeaaaaalllllleeerrrrrrr!

  10. #10
    Workshop Member Wayne Fox's Avatar
    Join Date
    Nov 2009
    Location
    Draper, Utah
    Posts
    871
    Post Thanks / Like
    Images
    134

    Re: p65 won't power on

    Talked to my new dealer right away, not really much they can do. I'm sure the dealer I bought the system from can't do much either. It's just dead, so all they can do is send it on.

    Wish I would have known about the value added warranty (maybe they did mention it but this is my 4th phase back and they've been so reliable I just didn't think I needed it.)

    Anyway, already been contacted directly by Phase in NY to arrange getting it sent back in for repair. Now to decide whether to rent another one to finish up shooting this fall, or use this as a reason to finally grab a D3x and Sony a900 from the back room and learn how to actually use them.

    thanks for all the suggestions. I'll report back exactly what was broken (isn't there a little switch that powers the back off when you eject the CF card? Sort of suspecting that, since it won't even attempt to power on at all.)
    wayne
    My gallery

  11. #11
    Subscriber & Workshop Member GrahamWelland's Avatar
    Join Date
    Nov 2007
    Location
    Vancouver, WA
    Posts
    5,803
    Post Thanks / Like
    Images
    564

    Re: p65 won't power on

    Good luck with getting your P65+ fixed. These things always seem to happen at the wrong time.

    I'm shooting fall color with my D3x at the moment also but I'm missing the look of my Schneider/Rodenstock glass though.

  12. #12
    Workshop Member Wayne Fox's Avatar
    Join Date
    Nov 2009
    Location
    Draper, Utah
    Posts
    871
    Post Thanks / Like
    Images
    134

    Re: p65 won't power on

    Quote Originally Posted by GrahamWelland View Post
    Good luck with getting your P65+ fixed. These things always seem to happen at the wrong time.

    I'm shooting fall color with my D3x at the moment also but I'm missing the look of my Schneider/Rodenstock glass though.
    I was anxious to see how my new Alpa captured some of my favorite fall aspen scenes with the Schneider/Rodenstock glass ...

    I saw the thread on your misfortunes and sympathize - especially since it happened on a planned event to a special place. I almost signed up for a Maine fall workshop but decided to wait ... sort of glad I did now.
    wayne
    My gallery

  13. #13
    Administrator Bob's Avatar
    Join Date
    Oct 2007
    Location
    Prescott, Arizona
    Posts
    4,492
    Post Thanks / Like
    Images
    367

    Re: p65 won't power on

    crossing fingers:
    I'll be heading up to Vermont next week.
    Anybody know the proper incantations to the camera gods?
    -bob

  14. #14
    Workshop Member Wayne Fox's Avatar
    Join Date
    Nov 2009
    Location
    Draper, Utah
    Posts
    871
    Post Thanks / Like
    Images
    134

    Re: p65 won't power on

    Quote Originally Posted by Bob View Post
    crossing fingers:
    I'll be heading up to Vermont next week.
    Anybody know the proper incantations to the camera gods?
    -bob
    Maybe this instructional video would work

    http://www.youtube.com/watch?v=fBzeFzyJ9mY
    wayne
    My gallery

  15. #15
    Senior Member
    Join Date
    Mar 2009
    Location
    Massachusetts and Vermont
    Posts
    948
    Post Thanks / Like

    Re: p65 won't power on

    Quote Originally Posted by Wayne Fox View Post
    Talked to my new dealer right away, not really much they can do. I'm sure the dealer I bought the system from can't do much either. It's just dead, so all they can do is send it on.

    Wish I would have known about the value added warranty (maybe they did mention it but this is my 4th phase back and they've been so reliable I just didn't think I needed it.)
    Wayne, it may not be too late to purchase a Value Added Warranty for the future. Check with the guys at Capture Integration. I have way too much experience with digital backs going down at the most inopportune times. As a result, I would never buy a back without a hot swap warranty.

  16. #16
    Administrator, Instructor Guy Mancuso's Avatar
    Join Date
    Oct 2007
    Location
    Arizona
    Posts
    23,623
    Post Thanks / Like
    Images
    2555

    Re: p65 won't power on

    Quote Originally Posted by Wayne Fox View Post
    Maybe this instructional video would work

    http://www.youtube.com/watch?v=fBzeFzyJ9mY
    Wayne I ran out grabbed a few local Navajo Indians out of the casino here in Phoenix told them your dilemma and they did the dance. Now the where not doing so hot at the tables so not sure it worked can you try again and report.

    Hope everyone knows I am kidding here. My late night attempt at humor.
    Photography is all about experimentation and without it you will never learn art.

    www.guymancusophotography.com

  17. #17
    Workshop Member Wayne Fox's Avatar
    Join Date
    Nov 2009
    Location
    Draper, Utah
    Posts
    871
    Post Thanks / Like
    Images
    134

    Re: p65 won't power on

    Since I started this thread, for those curious, things are looking up.

    First , I bought my Alpa system from Optech and they have been terrific - made me a killer deal on a week long rental for a p65+ which has already arrived and will be put to good use over the weekend ... local aspen groves are peaking right now and look good.

    And then I found out why my previous dealer didn't tell me about the Value Added Warranty ... they just included it in the quote and I didn't notice it. So Phase has a back on the way for me to use until my back is repaired.

    Things have worked out great. Only missed one planned shoot with the phase, and took the opportunity to shoot a D3x (man was I lost. How in the world do I do a mirror up/self timer at the same time). Nice camera though and got a couple of nice things. Here's one I like. Probably go back and reshoot this with the Alpa tomorrow.
    Attachment 35986
    wayne
    My gallery

  18. #18
    Sr. Administrator Jack's Avatar
    Join Date
    Oct 2007
    Location
    Los Altos, CA
    Posts
    10,486
    Post Thanks / Like
    Images
    1031

    Re: p65 won't power on

    Awesome news Wayne, congrats!
    Jack
    home: www.getdpi.com

    "Perfection is not attainable. But if we chase perfection, we can catch excellence."

  19. #19
    Administrator, Instructor Guy Mancuso's Avatar
    Join Date
    Oct 2007
    Location
    Arizona
    Posts
    23,623
    Post Thanks / Like
    Images
    2555

    Re: p65 won't power on

    Still let us know what the outcome of the back is and congrats.
    Photography is all about experimentation and without it you will never learn art.

    www.guymancusophotography.com

  20. #20
    Member
    Join Date
    Aug 2010
    Location
    England
    Posts
    41
    Post Thanks / Like

    Re: p65 won't power on

    Sorry to hear about your misfortune Wayne.

    I just wanted to say, shoot with confidence with the D3x and take advantage of the 10x zoom for checking focus, you can get absolutely gorgeous prints from that camera.

    Do you by an chance have the Nikon tilt shift lenses? They are superb.

    Love the shot you posted, beautiful!

  21. #21
    Subscriber & Workshop Member GrahamWelland's Avatar
    Join Date
    Nov 2007
    Location
    Vancouver, WA
    Posts
    5,803
    Post Thanks / Like
    Images
    564

    Re: p65 won't power on

    Quote Originally Posted by Wayne Fox View Post
    Things have worked out great. Only missed one planned shoot with the phase, and took the opportunity to shoot a D3x (man was I lost. How in the world do I do a mirror up/self timer at the same time). Nice camera though and got a couple of nice things.
    You found the one function that I really like about the Phase 645DF that the D3x can't do. I had to get an accessory remote from Premote Systems called, unoriginally, the "Premote" to be able to do this. Overkill if that's all you want but I use it for time-lapse control.

    With the D3x it's nice to have a camera that is only limited by the glass you put on it. The P65 & Alpa should give you so so much more detail though. I'm still impressed with how much DR and tonality the 14bit Nikon files can produce even compared to my own Leaf Aptus (RIP ).

    Optech have been very helpful to me also. Glad to hear that you're up and running plus found the warranty to get a replacement from Phase One until it's fixed.

  22. #22
    Workshop Member Wayne Fox's Avatar
    Join Date
    Nov 2009
    Location
    Draper, Utah
    Posts
    871
    Post Thanks / Like
    Images
    134

    Re: p65 won't power on

    Thought I would post the results for those interested. My repaired p65+ arrived from Denmark on Monday. Included report said symptom reported "Dead", symptom verified "Dead", Repairs completed "Recalibration, Focus controlled and adjusted, exchange of CF-board, Functional check".

    So things seem OK, but guessing I'll need to reconfirm my alpa infinity focus adjustment.

    Don't know what the CF-board does, only that the LCD must be attached to it since the back has a new LCD on it.
    wayne
    My gallery

  23. #23
    Member
    Join Date
    Sep 2010
    Location
    New Orleans, LA
    Posts
    93
    Post Thanks / Like

    Re: p65 won't power on

    CF board... Compact Flash Board? No doubt it interfaces with much more.
    Could be part of the power system which may be the source of the "dead" issue. I have taken lots of things apart to see how they work, but the Phase One back is sacred. Can't imagine going inside. Dust for sure. Failure likely. It would be interesting to get some shots of the internals.... sounds like a Capture Integration kind of thing. Maybe they have a dead one they took apart and photographed the autopsy?

  24. #24
    Sr. Administrator Jack's Avatar
    Join Date
    Oct 2007
    Location
    Los Altos, CA
    Posts
    10,486
    Post Thanks / Like
    Images
    1031

    Re: p65 won't power on

    FWIW, EVERY time you send your back to Denmark, it comes out with a fresh rear glass complete with new piece of protective film over it -- IOW, I don't think they necessarily replaced the entire LCD

    .
    Jack
    home: www.getdpi.com

    "Perfection is not attainable. But if we chase perfection, we can catch excellence."

  25. #25
    Workshop Member
    Join Date
    May 2008
    Location
    NYC
    Posts
    3,275
    Post Thanks / Like
    Images
    7

    Re: p65 won't power on

    Quote Originally Posted by ggriswold View Post
    CF board... Compact Flash Board? No doubt it interfaces with much more.
    Could be part of the power system which may be the source of the "dead" issue. I have taken lots of things apart to see how they work, but the Phase One back is sacred. Can't imagine going inside. Dust for sure. Failure likely. It would be interesting to get some shots of the internals.... sounds like a Capture Integration kind of thing. Maybe they have a dead one they took apart and photographed the autopsy?
    Part of the dealer training is handling a disassembled back. Pretty neat to see the number of individually sourced components used inside.

    Suffice it to say I highly recommend against opening up any back unless you're willing to have it never work again.

    The photos of that experience are not public however. If you want to see the inside of a back in any meaningful detail you'll have to eat the cost of one :-).

    Doug Peterson (e-mail Me)
    __________________

    Head of Technical Services, Capture Integration
    Phase One Partner of the Year
    Leaf, Leica, Cambo, Arca Swiss, Canon, Apple, Profoto, Broncolor, Eizo & More

    National: 877.217.9870 *| *Cell: 740.707.2183
    Newsletter | RSS Feed
    Buy Capture One at 10% off

  26. #26
    Super Duper
    Senior Member
    Terry's Avatar
    Join Date
    Nov 2007
    Location
    New York City
    Posts
    6,955
    Post Thanks / Like
    Images
    1145

    Re: p65 won't power on

    I love the "deadpan" system reported "dead" symptom verified "dead".

  27. #27
    Member
    Join Date
    Sep 2010
    Location
    New Orleans, LA
    Posts
    93
    Post Thanks / Like

    Re: p65 won't power on

    Hey Doug, Maybe you can deputize us and then you can let us see inside?

  28. #28
    Senior Member etrump's Avatar
    Join Date
    Jan 2009
    Posts
    1,206
    Post Thanks / Like

    Re: p65 won't power on

    Quote Originally Posted by Jack Flesher View Post
    FWIW, EVERY time you send your back to Denmark, it comes out with a fresh rear glass complete with new piece of protective film over it -- IOW, I don't think they necessarily replaced the entire LCD

    .
    I wondered about that Jack. I got mine back and it looked like it had new film on the lcd glass. I have the VA warranty and I was never without a P65 which is great since I am shooting almost everyday until the leaves drop. Kudos phase and doug at CI.

  29. #29
    Workshop Member
    Join Date
    May 2008
    Location
    NYC
    Posts
    3,275
    Post Thanks / Like
    Images
    7

    Re: p65 won't power on

    That's the benefit of the Value Added Warranty. The extra cost of the warranty seems steep unless you have even a single repair during the three year coverage in which case having a loaner back shipped to you for the duration of any repair makes it more than worth it.

    Especially since repairs always seem to happen at the worst time!

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •