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Thread: Digital Transitions - Any Comments?

  1. #1
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    Digital Transitions - Any Comments?

    I am considering the purchase of a refurbished P45+ from this dealer and would like to know of any opinions, good, bad, not sure, about this dealer.

    I also would really appreciate it if anyone could tell me whether a refurbished with 1 year warranty back is one that's been pretty beat up in the past and whether or not I should wait for a low exposure count back still under warranty.

    Thanks for any help any of you can provide. Much appreciated.
    Bob

  2. #2
    Ronan
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    Re: Digital Transitions - Any Comments?

    Refurbish can mean a lot...

    Might have been a demo, something broke, exchange, and other things.

    I believe DT's owner frequents this website too (i could be wrong though).

  3. #3
    Workshop Member lance_schad's Avatar
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    Re: Digital Transitions - Any Comments?

    Quote Originally Posted by Ronan View Post
    Refurbish can mean a lot...

    Might have been a demo, something broke, exchange, and other things.

    I believe DT's owner frequents this website too (i could be wrong though).
    Hello I am now working for Digital Transitions Bob. I have been a member, supporter and contributor to GetDPI for many years along with some of my colleagues. Digital Transitions is one of the largest and oldest Phase One resellers worldwide. We can provide you with references and I am sure some of our customers will post a reply as well in time in this thread. I figured since I was up and can't sleep right now I would post a reply.

    I can understand your concern about buying a 'refurbished' product. I can assure you that all products sold by our organization are covered not only with the manufacturers warranty(that we state in writing) but our satisfaction guarantee as well .We want you to be 100% satisfied with your investment. We stand behind everything we sell. The refurbished Phase One backs are not only reinspected and certified by Phase One, but also are checked out fully and tested by us as prior to it shipping to you. They come in an original Phase One hard case along with a set of brand new accessories and Capture One license. it is hard to tell a new back from one of our refurbs (except when you look at the capture count).Capture count does vary, but these devices are built very well and we have units in the field with upwards of a million captures that have never failed.

    If I can be of further assistance please call or email.

    We are looking forward to working with you.

    Best Regards,

    Lance
    LANCE SCHAD - Digital Transitions - Phase One,Mamiya | Leaf,Arca-Swiss,Cambo, Profoto
    direct/cell:610-496-5586 office:877-367-8537x224
    http://www.digitaltransitions.com email:[email protected]

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    Re: Digital Transitions - Any Comments?

    Thank you Lance. So from your response, the refurb is performed by your company (directly or via contract), not Phase One (though I understand that Phase One reinspects and certifies your work)?

    Best,
    Bob

  5. #5
    Workshop Member lance_schad's Avatar
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    Re: Digital Transitions - Any Comments?

    Quote Originally Posted by Ronan View Post
    Refurbish can mean a lot...

    Might have been a demo, something broke, exchange, and other things.

    I believe DT's owner frequents this website too (i could be wrong though).
    Quote Originally Posted by rga View Post
    Thank you Lance. So from your response, the refurb is performed by your company (directly or via contract), not Phase One (though I understand that Phase One reinspects and certifies your work)?

    Best,
    Bob
    The refurb is performed by Phase One and tested by us before they ship.

    Lance
    LANCE SCHAD - Digital Transitions - Phase One,Mamiya | Leaf,Arca-Swiss,Cambo, Profoto
    direct/cell:610-496-5586 office:877-367-8537x224
    http://www.digitaltransitions.com email:[email protected]

  6. #6
    Shelby Lewis
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    Re: Digital Transitions - Any Comments?

    I will add that I've dealt with Jeff Linn at DT in New york a few times (never purchased from him), and he's always been helpful, knowledgeable, and patient. (and persistent! )

    As far as I can tell, they are a class act.

    Of course, many of us here know (or know of) Lance. He's always been very helpful on this forum.

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    Re: Digital Transitions - Any Comments?

    Thank you Shelby (and Lance).

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    Subscriber gogopix's Avatar
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    Re: Digital Transitions - Any Comments?

    Yes, and Lance used to work for Phase and is one of the saviest on their line.

    Victor

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    Re: Digital Transitions - Any Comments?

    what's the price now for a refurbish P45+ ?

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    Re: Digital Transitions - Any Comments?

    $12,999

  11. #11
    Ronan
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    Re: Digital Transitions - Any Comments?

    I knew we had fellow members that worked for DT

  12. #12
    Subscriber and Workshop Member MGrayson's Avatar
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    Re: Digital Transitions - Any Comments?

    Yikes! That's almost a dangerously low price.

    Matt <-

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    Re: Digital Transitions - Any Comments?

    Hi Bob:

    I've had a P45+ for 3.5 years with no issues at all. It always works! I wouldn't worry about the reliability of the back, and since you have the warranty its even better. Buying from DT means that you'll always great support if you need it. And if you're working with Lance, then another big plus!

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    Re: Digital Transitions - Any Comments?

    Thanks Jeffrey.
    I spoke with Lance yesterday and a new P45+ is being packaged and sent to me this weekend.
    Lance has been truly terrific in working with me. I couldn't be more thrilled!

    I appreciate everyone's input to this question very much. Thank you all.
    Bob

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    Re: Digital Transitions - Any Comments?

    So you got a new one and not the refurb $13k one?

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    Re: Digital Transitions - Any Comments?

    Yes! For $1k more and trade in of my Aptus 22!!!
    Lance has been absolutely amazing. I've been buying equipment for over 25 years and I have NEVER had such great service. Truly amazing.
    I'm going to Yosemite on Wednesday through Sunday, so Lance sent me the refurbished one to use until mine came in. Sent FedEx next day Sat. delivery. I've been working through using it all morning and I couldn't be happier.
    So my hat's really off to Lance and DT. I am so glad I joined this forum; worth every penny!!

  17. #17
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    Re: Digital Transitions - Any Comments?

    So $14k plus the A22?

    How much does that make your trade in worth?

  18. #18
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    Re: Digital Transitions - Any Comments?

    The trade was worth $6k towards the purchase of a new P45+ classic. Actually any competitors back from 18-22MP could be used as a trade in . We have some very good trade-in programs running right now.

    Lance
    LANCE SCHAD - Digital Transitions - Phase One,Mamiya | Leaf,Arca-Swiss,Cambo, Profoto
    direct/cell:610-496-5586 office:877-367-8537x224
    http://www.digitaltransitions.com email:[email protected]

  19. #19
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    Re: Digital Transitions - Any Comments?

    I am sorry to chime in negatively here, but I live in NY and won't deal with DT.

    They just seem to see you as a walking business opportunity, rather than as a human being/photographer.

    The last straw was when they wanted me to sign a 3 page contract to put my name on a waiting list for a Phase 110mm LS lens. Yes, a CONTRACT to join the list for a lens. With binding terms and kill fees, etc.

    I and my 2 other pro friends, both well known photographers, stay away from them. I sincerely hope your experience is better.

  20. #20
    photohagen
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    Re: Digital Transitions - Any Comments?

    Quote Originally Posted by lance_schad View Post
    Hello I am now working for Digital Transitions Bob. I have been a member, supporter and contributor to GetDPI for many years along with some of my colleagues. Digital Transitions is one of the largest and oldest Phase One resellers worldwide. We can provide you with references and I am sure some of our customers will post a reply as well in time in this thread. I figured since I was up and can't sleep right now I would post a reply.

    I can understand your concern about buying a 'refurbished' product. I can assure you that all products sold by our organization are covered not only with the manufacturers warranty(that we state in writing) but our satisfaction guarantee as well .We want you to be 100% satisfied with your investment. We stand behind everything we sell. The refurbished Phase One backs are not only reinspected and certified by Phase One, but also are checked out fully and tested by us as prior to it shipping to you. They come in an original Phase One hard case along with a set of brand new accessories and Capture One license. it is hard to tell a new back from one of our refurbs (except when you look at the capture count).Capture count does vary, but these devices are built very well and we have units in the field with upwards of a million captures that have never failed.

    If I can be of further assistance please call or email.

    We are looking forward to working with you.

    Best Regards,

    Lance
    congrats! best of luck to you! DT is a wonderful company! i bought all of my dbacks from DT and never had any issues with them whatsoever. i had a dback go bad which was still on warranty. . .but i have to say that they acted swiftly with no questions asked. their tech support is superb too! i have a couple of friends/prof photographers who have also been doing business with them for years without issues. i find them not to be the usual cut-throat camera floggers that you typically find in the nyc area. and no, i don't work for them but i do recommend them very highly.

    rh

  21. #21
    photohagen
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    Re: Digital Transitions - Any Comments?

    i have only good things to say about DT. and no, i don't work for them. but i bought all my dbacks from them and never had an issue. good tech support too. nice people to deal with. one of my backs had to be sent back and they responded very promptly. i have a couple of photog friends who like dealing with them too. they are not the typical camera floggers that you very often find in nyc.

    rh

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