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Thread: Kudos to Phase One Service

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    Kudos to Phase One Service

    I recently sent my IQ180 back to Denmark for a minor repair before putting it up for sale. When I opened the box after receiving it back I was quite surprised to find it filled with new cables, 2gb thumb drive, battery, and Capture One disk. And besides doing all of the items below, they also installed a new LCD protector.

    Here is a list of everything they did that was not associated with the little repair:

    Recalibration
    Focus controlled and adjusted
    Main flexcable exchanged
    Sensor board exchanged
    Digital board exchanged
    Functional check

    Firmware version check
    Image capture and inspection (they made about 20 exposures)
    Focus inspection
    Check of camera attachment
    Control LEDs
    Cleaning
    Check of external connections
    Visual inspection

    I assume all of this is standard for Phase. This is the only time I've ever sent a back to Phase for anything in six years - hopefully won't ever have to again - but it is nice to find a company treating their equipment and customers so well...

    Tim Ernst in Arkansas
    www.timernst.com

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    Re: Kudos to Phase One Service

    Tim, thanks for posting this information. It is good to hear what Phase One is doing right. Charles

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    Smile Re: Kudos to Phase One Service

    Tim

    After that service are you still going to sell it? What will replace it?

    Paul Caldwell

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    Re: Kudos to Phase One Service

    Yes, Paul, the service was kind of to make sure everything was in perfect shape for the next owner (in fact I was waiting for it to get back from service before I put the back up for sale). Funny thing though, now that it is crispy-new again I don't want to use it and will let someone else give it a new home. I'm not looking for a replacement really, but a sale will help fund another year of education for our daughter (I've got lots of cameras, but only one daughter!)

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    Re: Kudos to Phase One Service

    I can sure identify with the college tuition needs. , having daughter just finishing and one now just starting.

    Paul

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    Member Paul David's Avatar
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    Re: Kudos to Phase One Service

    Quote Originally Posted by Paul2660 View Post
    I can sure identify with the college tuition needs. , having daughter just finishing and one now just starting.

    Paul
    You can always grow a new daughter. Harder to grow a new camera

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    Re: Kudos to Phase One Service

    Hi,

    It is out of OP topic but i was wondering how much to replace shutter in DF and LS lens.

    Thanks

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    Subscriber & Workshop Member GrahamWelland's Avatar
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    Re: Kudos to Phase One Service

    I had the shutter replaced in my DF - about $700 if I recall correctly. I don't know about the lenses though and hopefully never will
    Remember: adventure before dementia!

    As Oscar Wilde said, "my tastes are simple, I only like the best"

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    Re: Kudos to Phase One Service

    I was quoted almost the same price. I had a hole in my 80mm LS

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