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Thread: IQ180 Firmware issue (0.45.0 )

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    IQ180 Firmware issue (0.45.0 )

    I recently purchased a used phaseone IQ180+645DF System. I found the firmware is 0.45.0 April 2011 version. The back has no Live view and Samll Raw features. I tried to use the firmware updater on my Mac book to update the firmware, is always failed. I tryed through 1.33- latest version, no one will be work. the back will reboot during the update, and a window poped up with" please follow the upgrade steps on device. You may discounnected Iq180."

    I using the firewire to connect the updater, and I also tryed to use CF card; however, the back always say, not vaild update firmware.....

    And I found I cannot use the back to format the CF card, if do so, it will become frizzes....

    I would like to know anyone faced this issue before, and any solution will be appreciate!

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    Re: IQ180 Firmware issue (0.45.0 )

    Will the back take and capture an image? The fact it won't format a card is concerning

    I don't think that the recommended method to upgrade firmware is via the FireWire connection. If you can get the back to take the firmware from a card. I would contact a dealer. If you are in the US try Digital Transitions in NY or Capture Integration in Atlanta.

    Back may need to go to Phase One for service. Their location is Millville NY.

    I thought live view was available from day one with the 180 but it may have been enabled later on via firmware. A dealer would know for sure. USB3 came much later with firmware.

    Paul

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    Re: IQ180 Firmware issue (0.45.0 )

    You need to contact a dealer. If you're in the US you're welcome to contact us (Digital Transitions). You can email me at [email protected] with your serial number and shipping address.

    Since you've recently purchased the unit I would do this without delay. If the back is out of warranty (I'd guess it is) then there will be a charge to repair your firmware if the normal in-field troubleshooting fails (quite possible based on your description) and you'll want to notify the seller of their responsibility for these charges.

    The dealer can also verify this back is not a stolen back, as there was a pre-production back stolen which would have had this firmware version. Probably it's not and this firmware issue was caused else wise but it's wise to check ASAP.
    Doug Peterson , Digital Transitions | Email
    Dealer for: Phase One, Mamiya Leaf, Arca-Swiss, Cambo, Eizo, Profoto
    Office: 877.367.8537. Cell: 740.707.2183

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    Re: IQ180 Firmware issue (0.45.0 )

    Thanks for all reply! here is some update:

    1. I tryed update from Card already, the back always mentioned there is no valid firmware files. (used SanDisk 32gb UDMA7 120mb/s)

    2. The back coming with the oringinal purchase invoice from an Tronto Canadian Dealer named Vistek with 5 years warranty, it will expire on 2016.
    At least the unit is not a stolen one.

    3. I attached the dump log after I tryed to update the firmware, I see there are few failed and mentioned Max CF support is UDMA 6.

    4. I just contact seller today, they told me the back been restored to defualt before they ship to me, and the FW verison before resest is 3.0.13.

    5. The reply from PHaseone support is to let me contact dealer directly for support, I will do it on Monday.

    6. I haerd from few of my friends, the early version of the IQ180 backs may need back to factory for components upgrade, I am concerning of my unit....

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    Senior Member Pemihan's Avatar
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    Re: IQ180 Firmware issue (0.45.0 )

    If the back is still under warranty the issue should be covered, also if it needs to go back to Phase One for hardware upgrade..

    Have you tried to perform the firmware upgrade with a different CF card eg UDMA 6 or older?

    Peter

    Quote Originally Posted by Wisdomaero View Post
    Thanks for all reply! here is some update:

    1. I tryed update from Card already, the back always mentioned there is no valid firmware files. (used SanDisk 32gb UDMA7 120mb/s)

    2. The back coming with the oringinal purchase invoice from an Tronto Canadian Dealer named Vistek with 5 years warranty, it will expire on 2016.
    At least the unit is not a stolen one.

    3. I attached the dump log after I tryed to update the firmware, I see there are few failed and mentioned Max CF support is UDMA 6.

    4. I just contact seller today, they told me the back been restored to defualt before they ship to me, and the FW verison before resest is 3.0.13.

    5. The reply from PHaseone support is to let me contact dealer directly for support, I will do it on Monday.

    6. I haerd from few of my friends, the early version of the IQ180 backs may need back to factory for components upgrade, I am concerning of my unit....
    Peter
    My website

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    Re: IQ180 Firmware issue (0.45.0 )

    Quote Originally Posted by Pemihan View Post
    If the back is still under warranty the issue should be covered, also if it needs to go back to Phase One for hardware upgrade..

    Have you tried to perform the firmware upgrade with a different CF card eg UDMA 6 or older?

    Peter
    Hi Peter, Thanks for your recommondation, I will try this method later and get back with update info.

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    Re: IQ180 Firmware issue (0.45.0 )

    Quote Originally Posted by Paul2660 View Post
    Will the back take and capture an image? The fact it won't format a card is concerning

    I don't think that the recommended method to upgrade firmware is via the FireWire connection. If you can get the back to take the firmware from a card. I would contact a dealer. If you are in the US try Digital Transitions in NY or Capture Integration in Atlanta.

    Back may need to go to Phase One for service. Their location is Millville NY.

    I thought live view was available from day one with the 180 but it may have been enabled later on via firmware. A dealer would know for sure. USB3 came much later with firmware.

    Paul
    Hi paul, Yes, the camera can be capture images, I tried either with or without strobes. the issues: cannot be update firmware; the FW been restored to 045.0 April 26 2011 version. Live view & small raw features disapeared. system crash when Formating CF card via IQ180. Operation Camera Phaseone 645DF.

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    Re: IQ180 Firmware issue (0.45.0 )

    Check out this post::

    http://www.getdpi.com/forum/medium-f...re-update.html

    Covers some of the issues that might occur with early IQ180 backs and the latest firmware. It's seems to effect tech camera users the most.

    Not sure why previous owner would take the back to earliest firmware.

    Phase One has gotten a lot better on firmware upgrades (my P45+ bricked during one).

    When you purchased the back was there a value add warranty? I only ask as it does transfer with the back.

    Hopefully a dealer can help correct the problem without a return to Phase One.

    Paul

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    Re: IQ180 Firmware issue (0.45.0 )

    Phase One has great customer service, and you'll want to utilize the dealer network for support.

    I've left my Dropbox folder of older firmware versions and the latest IQ firmware version available: https://www.dropbox.com/sh/258ngmkjx...y7BANNftHsnnYa

    ken

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    Re: IQ180 Firmware issue (0.45.0 )

    Quote Originally Posted by kdphotography View Post
    Phase One has great customer service, and you'll want to utilize the dealer network for support.

    I've left my Dropbox folder of older firmware versions and the latest IQ firmware version available: https://www.dropbox.com/sh/258ngmkjx...y7BANNftHsnnYa

    ken
    Thanks Ken, I tried all your firmware on CF card and via firewire, none of them worked, I did some research, the earliest firmware should be 1.19; however, I cannot find on internet. That is the only one I haven't try out yet. may some one here can post one will be appreciate.

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    Re: IQ180 Firmware issue (0.45.0 )

    Quote Originally Posted by Paul2660 View Post
    Check out this post::

    http://www.getdpi.com/forum/medium-f...re-update.html

    Covers some of the issues that might occur with early IQ180 backs and the latest firmware. It's seems to effect tech camera users the most.

    Not sure why previous owner would take the back to earliest firmware.

    Phase One has gotten a lot better on firmware upgrades (my P45+ bricked during one).

    When you purchased the back was there a value add warranty? I only ask as it does transfer with the back.

    Hopefully a dealer can help correct the problem without a return to Phase One.

    Paul
    Hi Paul, yes, the back has 5 years value added warranty, will expire on end of 2016, I already noticed the seller, if the dealer won't transfer the warranty to me, then he will help to claim.

    The phase one technican noticed me the same thing let me contact the dealer directly. and I already emailed them with full defect report and all orignal invoie, log, pictures of back firmware info. Hopfully they can response me on Monday. And I will read your link to see if I can find some additional information for this issue. Thanks again.

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    Re: IQ180 Firmware issue (0.45.0 )

    That is good news on the value add warranty as it transfers with the back. You are in good shape. Now it's up to the dealer.

    Paul
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    Re: IQ180 Firmware issue (0.45.0 )

    Quote Originally Posted by Wisdomaero View Post
    Hi Paul, yes, the back has 5 years value added warranty, will expire on end of 2016, I already noticed the seller, if the dealer won't transfer the warranty to me, then he will help to claim.
    That is indeed good news, because April 2011 was before they were shipping units to end users. I was on a Phase One workshop in early April, and we were playing with a pre-production unit that ate batteries like a champ and did not have all the features. I'm pretty sure nothing shipped to customers until May or later.


    Dave
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    davechewphotography.com

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    Re: IQ180 Firmware issue (0.45.0 )

    Quote Originally Posted by dchew View Post
    That is indeed good news, because April 2011 was before they were shipping units to end users. I was on a Phase One workshop in early April, and we were playing with a pre-production unit that ate batteries like a champ and did not have all the features. I'm pretty sure nothing shipped to customers until May or later.


    Dave
    I already contacted the dealer, they are using my Phaseone ticket discuss this issue with technican right now. Hopefully I can get an solution this week. so far, I believe the back need to back to Dealer's shop for restore (Phaseone mentioned the dealer has a particular way to restore the back to the Ver 1.XX firmware) at least.

    I will keep update the progress, and to see how Phaseone Canadian dealer's behavior.

    BTW, thand Dave, I believe you correct, the back was been reset back to Engineering mode version, which lower than retail verision so far. at long as the back can be use for shooting, the problem will be softer problem.

    Thanks all feedback so far from your guys.

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    Re: IQ180 Firmware issue (0.45.0 )

    Forget it.

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