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Thread: Tethered XF Lockup

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    Tethered XF Lockup

    Hey guys,
    i had an all-day shoot yesterday (indoor fashion model shoot with new client) wherein the first half of the day had the camera locked down and tethered and the second half of the day was handheld and free form, untethered.

    I am running the XF with a Credo 60 back and a MacBook Pro running the latest C1 with Capture Pilot running and iPad in hands of my client.

    During the tethered portion of the day, three unexpected things happened.

    First, when I initially plugged in two different USB cables (thinking the first one was faulty) C1 wouldn't connect to my camera. I eventually relegated myself to using the FireWire cable and it quickly connected. Since then, last night, I tried both of those USB cables and it connects perfectly. Any thoughts as to what would cause this to happen? Of course, as always, these things occur in the heat of the moment on a job!

    Second, over a period of 4 hours of being tethered, the XF locked up about 5 times. By locking up, I mean, the screen on the XF looked normal, the Credo screen looked normal and C1 looked normal. But the focus or shutter could not be performed. Cycling the XF power resolved it each time. Any thoughts on why this is happening?

    Third, I had to replace the Credo battery a few times during tethering. I know this is normal with USB tethering, but as I said above, I was relegated to FireWire. And I thought the back is charged when using FireWire. Any thoughts on this?

    Thanks in advance!
    Ken

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    Senior Member kdphotography's Avatar
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    Re: Tethered XF Lockup

    Really hard to say, but if I had to guess----I'd check the USB3 power settings on the MFDB. I'd check the battery on the MFDB to make sure it was full. Often issues arise as a result of either the camera or MFDB battery being low. In other words, change the battery frequently. The newer high capacity batteries work well.

    ken

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    Re: Tethered XF Lockup

    Ken,
    Thanks.

    I started the day with all batteries fully topped off. So, why the USB didn't work is beyond me.

    As for the lockups, the digital back battery was lower than full, but certainly not depleted.

    And what about the FW cable charging the battery? Isn't that supposed to charge?

    Thx!
    Ken

    Quote Originally Posted by kdphotography View Post
    Really hard to say, but if I had to guess----I'd check the USB3 power settings on the MFDB. I'd check the battery on the MFDB to make sure it was full. Often issues arise as a result of either the camera or MFDB battery being low. In other words, change the battery frequently. The newer high capacity batteries work well.

    ken

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    Re: Tethered XF Lockup

    You are not alone. Lots of bugs lately, including a complete bust on hooking up a new MS Surface. I even had to delete an entire session as C1 was crashing on opining to it (few hours of work dumped). I think it is time for a 9.1.1
    Arca Swiss Rm3di | XF | P1 IQ380 |

    http://www.awolfphotography.com/

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    Workshop Member Wayne Fox's Avatar
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    Re: Tethered XF Lockup

    Quote Originally Posted by Transposure View Post
    Ken,

    And what about the FW cable charging the battery? Isn't that supposed to charge?
    if using a newer model macbook pro with thunderbolt and the TB->FW adaptor, I do not believe there is enough current to keep the back charged. It is recommended that you set your back to battery power only when using this configuration.

    https://www.phaseone.com/en/Search/A...articleid=1256

    Might even be the cause of some of the lockups.
    wayne
    My gallery

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    Re: Tethered XF Lockup

    Quote Originally Posted by Transposure View Post
    Hey guys,
    i had an all-day shoot yesterday (indoor fashion model shoot with new client) wherein the first half of the day had the camera locked down and tethered and the second half of the day was handheld and free form, untethered.

    I am running the XF with a Credo 60 back and a MacBook Pro running the latest C1 with Capture Pilot running and iPad in hands of my client.

    During the tethered portion of the day, three unexpected things happened.

    First, when I initially plugged in two different USB cables (thinking the first one was faulty) C1 wouldn't connect to my camera. I eventually relegated myself to using the FireWire cable and it quickly connected. Since then, last night, I tried both of those USB cables and it connects perfectly. Any thoughts as to what would cause this to happen? Of course, as always, these things occur in the heat of the moment on a job!

    Second, over a period of 4 hours of being tethered, the XF locked up about 5 times. By locking up, I mean, the screen on the XF looked normal, the Credo screen looked normal and C1 looked normal. But the focus or shutter could not be performed. Cycling the XF power resolved it each time. Any thoughts on why this is happening?

    Third, I had to replace the Credo battery a few times during tethering. I know this is normal with USB tethering, but as I said above, I was relegated to FireWire. And I thought the back is charged when using FireWire. Any thoughts on this?

    Thanks in advance!
    Ken
    None of these is normal!

    Your system should be rock solid, should not lock up, and if you were using a supported powered hub or a native FW port with the power settings properly set it should have kept the back charged unless you were shooting very quickly.

    When you did troubleshooting with your dealer what did they suggest? They should be able to help you isolate and eliminate the problem. It's literally their job! In our case we have three full-time staff with Phase One technical certifications and years of experience dedicated to this purpose; they get sad if our clients don't use them if they run into a snafu! Don't make your dealer's tech staff sad - use them!
    Doug Peterson , Digital Transitions | Email
    Dealer for: Phase One, Mamiya Leaf, Arca-Swiss, Cambo, Eizo, Profoto
    Office: 877.367.8537. Cell: 740.707.2183

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    Senior Member kdphotography's Avatar
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    Re: Tethered XF Lockup

    Please make sure to share your findings, if the problem was pinpointed, and what was the resolution. Software? Firmware? Cables, etc. Dealer support is ultimately the "best" answer, but sometimes in the middle of a session, if we can apply what we learn elsewhere (here!)---maybe we can fix things quickly on the fly without pulling out hair.

    ken

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