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Thread: Anyone having problems with their XF?

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    Anyone having problems with their XF?

    I've had my XF since late last year and while I really like it it's not without its issues. I've been working with my dealer to diagnose and correct them, but they're still issues.

    Lock-ups. Almost every tethered studio session has at least one lockup where I have to power cycle the back/camera to clear (IQ 260 back, all the latest firmware).

    Focus. Most say it's night and day different from the DF but in my experience it's more like night and a different night. I still have to double or tripple tap to focus and I think I still have more out of focus than I did with the DF.

    Construction. The grip had a noticible feeling of play in it that I eventually traced to a loose screw that needed 2 or more turns to tighten (top-left screw on the back of the body).

    Power button. press it a little too firmly or off-center and it sticks down. I try to avoid touching it.

    Features like focusing stacking don't work well. Lens doesn't repeat settings correctly.

    And of course there's the decision to change the remote socket and it's taken a year to release a cable. There still doesn't seem to be a way to trigger from a Pocket Wizard.

    I love the idea of the XF and some of the features are a great addition. I feel like it has great potential, I just hope that the potential is realised soon.

    Anyone else having these kinds of issues?

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    Re: Anyone having problems with their XF?

    The only lockup situation I have seen is with Live View, tethered to S2. I have had a few situations where I could not get the Live View session to end, which required the XF/back to be powered off.

    Remote, I agree, on the pin out, and the fact that no remote is available. The only one in stock right now is the 6 meter version? strange. DT briefly had some of the 1M in stock, but they are gone now. Come on Phase/Mamiya, Sony is not making these parts, I can't figure out what the delay is.

    Focus, I find that the focus is improved over the DF for sure as it's a one hit and done situation for me. As an outdoor shooter, I still fall back on Live View a lot, but I have used the AF quite a bit and all seems good. Most of my lenses did need micro adjustment.

    Focus stacking, seems to work for me, not that I am shooting hundreds of frames in a stack, more like 4 to 5, landscape shots where I want full range focus. Helicon focus works well also. The setup for Focus stacking is a bit strange, and I would have liked to see a better interface for it. It's strange enough that so far each time I use it, I have to remember the process, but you can write down the range numbers for the wides and just re-enter them. But hopefully it will get more attention. BTW Digital Transitions has a webinar tomorrow 2 times during the day that is free, you might sign up for.

    Construction. Overall very impressed, Except, the latch for removal of the 90 degree finder, way way to easy hit this when bringing the camera out of the bag. If you just tap it, it tend to release 1 side. I have since covered mine with Gaffer tape. Love the feel of the camera and deep grip. Only time will tell on longevity of parts, but to me the shutter/mirror seem the same as in the DF series, so they should be OK. Not sure who thought up the strap attachment parts, takes a while to get anything into those.

    Love the Vibration reduction idea, seems to really work (interesting idea instead of VR on the lenses or sensor).

    Improvements:

    1. More AF points (I realize that won't happen
    2. touch AF from the Live view touch screen (that would be really nice)
    3. Larger milliamp battery, 5000 or so,
    4. Not sure what power share really does, or if it really works between back and camera
    5. EVF to replace the 90 degree finder, at least for CMOS backs. (pretty sure that will happen in 3 to 4 years but not with this generation)

    Paul C

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    Re: Anyone having problems with their XF?

    My experience:

    Lockups: only once. Yesterday, while shooting handheld, the camera started making this sustained loud beep and everything was frozen. Turned off and back on, no further problems. I'd really like to know what caused it, though.

    Focus: I find it quite good in terms of both accuracy and speed (relative to medium format cameras).

    Construction: mine is rock solid: no wobble or looseness anywhere. Good to know about the screw on the grip, though, in case mine ever starts feeling loose.

    Power button: haven't had that problem.


    Quote Originally Posted by Craig Stocks View Post
    I've had my XF since late last year and while I really like it it's not without its issues. I've been working with my dealer to diagnose and correct them, but they're still issues.

    Lock-ups. Almost every tethered studio session has at least one lockup where I have to power cycle the back/camera to clear (IQ 260 back, all the latest firmware).

    Focus. Most say it's night and day different from the DF but in my experience it's more like night and a different night. I still have to double or tripple tap to focus and I think I still have more out of focus than I did with the DF.

    Construction. The grip had a noticible feeling of play in it that I eventually traced to a loose screw that needed 2 or more turns to tighten (top-left screw on the back of the body).

    Power button. press it a little too firmly or off-center and it sticks down. I try to avoid touching it.

    Features like focusing stacking don't work well. Lens doesn't repeat settings correctly.

    And of course there's the decision to change the remote socket and it's taken a year to release a cable. There still doesn't seem to be a way to trigger from a Pocket Wizard.

    I love the idea of the XF and some of the features are a great addition. I feel like it has great potential, I just hope that the potential is realised soon.

    Anyone else having these kinds of issues?

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    Re: Anyone having problems with their XF?

    I haven't used mine a great deal but have had no issues at all with lock ups or build quality. I have found the focus stacking to be really good for close up subjects, to be honest it works perfectly on stacks of up to 30 shots, not tried any more than that.

    I don't like the way the viewfinder latch rattles a little, I always place it in to the bag/case with the catch side down and handle up so have not had an issue with it unlatching on removal, I am only picking it up by the handle.

    Other than that, mine is working really well, no complaints so far.

    I hope you get your issues sorted out.

    Mat

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    Senior Member DougDolde's Avatar
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    Re: Anyone having problems with their XF?

    Yeah the prism finder lock is totally unacceptable for a camera in this price range. I only now use the waist level finder but it makes verticals impossible. If I want to do a vertical I do a two shot stitch using my Arca Swiss Cube to change the angle.

    I bugged Phase One for an answer to what they planned to do about the prism lock. The answer I got was just denial, something like "what's the problem".

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    Re: Anyone having problems with their XF?

    I love both of my XF cameras. So far rock solid through the year. Only one lockup I can remember.

    Focus is good as long as the lenses are trimmed.

    Remote socket is a little laughable.... However, I never use anything except my iPhone for remote triggering.

    I have used focus stacking a lot and LOVE it. Super fast and NEVER did it not work probably.

    Power sharing works great. It's great that one does not need to change the battery right away if one goes empty.

    Things I really don't like are:

    - settings; WHY CAN'T I access ALL XF settings from a connected back ?
    - it would be great if it would be possible to save/export XF settings to a CF card.
    - WHY can't I disable the stupid black frame on the XF?!?!?

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    Re: Anyone having problems with their XF?

    I got my XF last August and have about 7,000 shutter actuations to date. In the early days I got frequent lock-ups, usually when it was cold. (I rarely got them indoors.) Late last year there was a major firmware upgrade (1.08.1) which solved the problem completely and I haven't had a lock-up since.

    The autofocus has worked way better than the DF and I'm very pleased with it. My only complaint has already been mentioned - it's far too easy to inadvertently unlatch the prism. One day it fell off altogether but my reflexes were uncommonly good that day and I caught it before it hit the ground. Now I always store the camera left-side down, so I take it out by the grip.

    I haven't used the focus stacking much but it's worked just fine. The feature I most like is the hyperfocal setting. It's a real time saver and very repeatable.

    I have found the battery sharing between the XF and the IQ3 100 to be just fine. The back's battery typically goes flat while there is still 40% left in the body's. I frequently just change the one battery and wait until the next one expires until replacing it.

    All in all, since the critical firmware upgrade, my XF has functioned perfectly. (As has the IQ3 100 back.) It sounds rather as if the OP has a lemon.
    Bill CB

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    Senior Member etrump's Avatar
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    Re: Anyone having problems with their XF?

    I thought I was going to hate not having a remote shutter release but am actually liking things without it. Will probably get one for the timing critical shots.

    Had none of the problems you discuss but have a few of my own but relatively mild so I'll work through with my dealer

    Wish the tools could ge accessed from the back. Shooting focus stack or hdr with camera high is very difficult.
    Ed Cooley Fine Art Photography
     
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    Re: Anyone having problems with their XF?

    Yes. The camera tools need to be accessible from the back. Just like any other integrated camera system.

    As Ed points out you can always look down at the top of the camera conviently.

    Strange to me this was overlooked.

    Paul C

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    Re: Anyone having problems with their XF?

    Quote Originally Posted by Paul2660 View Post
    Remote, I agree, on the pin out, and the fact that no remote is available. The only one in stock right now is the 6 meter version? strange. DT briefly had some of the 1M in stock, but they are gone now. Come on Phase/Mamiya, Sony is not making these parts, I can't figure out what the delay is.
    We actually had quite a few. But they all got ordered within a few days once word got out.

    We expect more soon.
    Doug Peterson , Digital Transitions | Email
    Dealer for: Phase One, Mamiya Leaf, Arca-Swiss, Cambo, Eizo, Profoto
    Office: 877.367.8537. Cell: 740.707.2183

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    Re: Anyone having problems with their XF?

    Actually, being able to access all functions from the back would indeed be good, I would like to be able to go in to XF controls and swipe left to access the focus stacking tool from the back, I have had a couple of situations where I haven't been able to see the top screen and have had to fumble about and guess that I am pressing the right place to register the lens position, adding that functionality to the back screen would be great.

    For me, as I am not having any issues with the body beyond a few usability things, I find that whole thing pretty good and very nice to use, one of the best things is being able to fire the profoto strobes direct from the back, that's excellent!

    Hopefully Phase will continue with updates to the system as we go along, they have been great so far.

    Mat
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    Re: Anyone having problems with their XF?

    Quote Originally Posted by Paul2660 View Post
    Love the Vibration reduction idea, seems to really work (interesting idea instead of VR on the lenses or sensor).

    Paul C
    ? You mean the sensor that waits for no more vibration before releasing shutter, or is there some other setting/feature I'm unaware of ?

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    Re: Anyone having problems with their XF?

    Quote Originally Posted by Paul2660 View Post
    5. EVF to replace the 90 degree finder, at least for CMOS backs. (pretty sure that will happen in 3 to 4 years but not with this generation)

    Paul C
    +1, with gold knobs on!

    But see no reason why this should take years. Decent EVF's exist, excellent HDMI out signal is already on the CMOS backs. So all the pieces are there - just needs Phase to put them together. If they don't someone else will, hopefully.

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    Re: Anyone having problems with their XF?

    Quote Originally Posted by narikin View Post
    ? You mean the sensor that waits for no more vibration before releasing shutter, or is there some other setting/feature I'm unaware of ?
    Yes, I should have said Vibration awareness mode in that the camera will wait to fire until the seismograph determines no movement.

    Paul C

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    Re: Anyone having problems with their XF?

    Quote Originally Posted by mjr View Post
    Hopefully Phase will continue with updates to the system as we go along, they have been great so far.
    The XF Platform is already, in my highly biased opinion, the best medium format body ever made.

    But it's absolutely clear to me that Phase One's investment in the XF Platform is ongoing in a very meaningful way. Just as we've seen two feature updates that added significant features and improved AF you will see continuing feature updates and refinements.

    Now that I've been a product manager for a while I can confirm what I was told for years... the hardest challenge of product management is that every feature you add creates a request for two more. Focus stacking (as covered in our webinar today) is really great (and should work repeatably and reliably; so if you're not experiencing that consult with your dealer to track down the issue) but the moment they added it the very addition of this feature, which was never in a high end body before, spurred legitimate and real requests for more (e.g. the very good suggestion to be able to access it from the digital back or computer screens). Same thing for time lapse. Same thing for the vibration-sensing-delay mode.

    There are so many great things they can do with the platform they have created. It will be interesting for everyone to see what they choose to prioritize for the next feature update. Stay tuned .

    As to the OP: no, we haven't seen any wide spread problems. No lockups other than a rare once-in-a-blue-moon type. The first week or two the initial firmware had a couple obvious bugs (not unheard of or unexpected). I do agree the viewfinder latch could be more robust or lockable. It's not elegant, but a piece of gaffe tape over the switch works very well for users that aren't changing to the waist level viewfinder. Notably in shooting three weddings with three different XF bodies my experience with the AF and keeper rate is definitely night-and-day compared to the DF+. Sounds like you have something going on with your kit. Could be firmware, hardware, a setting, an accessory (bad battery?), or some form of misunderstanding or user error (the last seems the least likely; just being thorough in my list). It's precisely for these types of situations that your dealer is there; I'm sure they will help you figure it out!
    Last edited by dougpeterson; 16th June 2016 at 11:22.
    Doug Peterson , Digital Transitions | Email
    Dealer for: Phase One, Mamiya Leaf, Arca-Swiss, Cambo, Eizo, Profoto
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    Re: Anyone having problems with their XF?

    The focus issue is very noticeable when trimming a lens. For instance, I just revisited the trim setting for my P1 150 LS lens. I use a yardstick at a 30 degree angle set up so that the 10 inch mark is even with the target.

    My procedure and results:

    Turn the lens to infinity (or there-about), lens wide open.

    Half press shutter, wait while the lens hunts, lens stops hunting and the focus confirmation light comes on.

    Press the shutter the rest of the way to expose a frame.

    Check focus - the lens focused beyond the target at about the 6 inch mark instead of the 10 inch mark.

    Half press the shutter again, lens jogs and the focus confirmation light comes on.

    Press the shutter the rest of the way to expose a frame

    Check focus - the lens focused right on the 10 inch mark.

    I just did this sequence twice in a row and got the exact same results both times.

    Based on this experience, I set the trim based on a double or triple tap and then always at least double tap when shooting for real. It does seem like sometimes the extra taps will move the lens out of focus so I do have to be careful about the extra tapping. Shooting in the studio I always try to shoot tethered and always try to confirm focus after the first shot. About 20 to 30 percent of the time I have to readjust focus and check again.

    My purpose for posting the question was to try to determine if this was a common problem or if I have a real problem in my setup.

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    Senior Member kdphotography's Avatar
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    Re: Anyone having problems with their XF?

    Craig, it sounds like you have a DF with an XF sticker placed over the the DF

    Sorry---sounds like either something is up with your set-up/settings or its the camera. I'd work with a dealer to resolve the issue, and if the issues remain, you just may have a lemon that needs to be replaced/repaired. Everyone I've seen with the XF or talked to about the XF (who had a DF/DF+/AF prior)---the experience has been pretty uniform: eyes light up, smiles, and pretty happy. The DF was a pretty mediocre body, but it did work. The XF generally works so well, I think it has actually caused disdain for the DF to increase...

    Hope you get it sorted out in short order.

    Ken

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    Subscriber & Workshop Member GrahamWelland's Avatar
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    Re: Anyone having problems with their XF?

    My only problems with the XF have been with the v4 firmware and IQ150. The sync is a problem when the exposure requires FP shutter and after a while if shooting longer exposure images will start getting out of sync.

    My dealer is working the same issue with a number of other IQ1xx users who upgraded. I had to downgrade to v3 but I miss the XF controls on the IQ150 back. I too would love to be able to invoke all functions via the IQ back's LCD vs having to look down on the top XF LCD.

    I've had a couple of random lockups but only with the v4 IQ software. Given that there are known issues with it and IQ1xx back's I'm waiting for the next firmware upgrade.
    Remember: adventure before dementia!

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    Re: Anyone having problems with their XF?

    @Craig quick question: what focus setting are you using ? As far as I can remember there are to "focus lock priority and release priority"

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    Re: Anyone having problems with their XF?

    My focus settings are spot, single and focus. I've experimented with average instead of spot and get the same result.

    Yesterday I re-ran my trim procedure and paid closer attention to what was happening. My home-made target uses a yardstick at a 30 degree angle where the focus target is at the 10 inch mark. Fort he last run I did a series of 10 half-presses to focus then exposed the frame. It took seven half-press sequences before the focus finally settled on the 10 inch mark for the last three frames. The actual focus point for the first seven frames fluctuated back and forth from 5.5 inches to 16 inches (from 10 feet away). I did note that the focus confirmation light did come on for each of the half-press sequences before I exposed the frame, but would start out as off with the next half-press sequence.

    That, to me, is completely unacceptable auto-focus behavior and far worse than I experienced with my DF. I don't have the DF anymore to compare, but it certainly seems like the XF has more trouble finding an initial focus as well. With the DF I would usually just double-tap and was good to go. With the XF I frequently have to move it around the frame to get it to lock focus, add additional light from a bright flashlight, and then go through the tap-tap-tap-tap-check-tap-tap-check-Ok now I can start taking photos sequence. (I usually have a static subject in the studio so once I have it focused I turn off auto-focus.)

    Focus stacking (at least with my setup) is very unreliable. My testing simulated a landscape near-far composition where I might want two frames, one near and one far. The problem is that after setting up the shot the auto-stacking sequence doesn't return to the same focus distance that was set. The focus readout on the LCD will show the correct value but the actual lens focus point is not the same. When I test with more than two frames it seems to work OK, so it may just be a bug in the firmware such that it doesn't work correctly with just two frames selected.

    Obviously I'm working with my dealer but so far the issues are unresolved.

    I would be curious if others who have had good results with the focus stack tool have tried it with only two frames.

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    Re: Anyone having problems with their XF?

    Craig, I had the focus trim issue as well. The last update fixed everything and I haven't had an issue since. Keep us posted.

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    Re: Anyone having problems with their XF?

    Quote Originally Posted by GrahamWelland View Post
    My only problems with the XF have been with the v4 firmware and IQ150. The sync is a problem when the exposure requires FP shutter and after a while if shooting longer exposure images will start getting out of sync.

    My dealer is working the same issue with a number of other IQ1xx users who upgraded. I had to downgrade to v3 but I miss the XF controls on the IQ150 back. I too would love to be able to invoke all functions via the IQ back's LCD vs having to look down on the top XF LCD.

    I've had a couple of random lockups but only with the v4 IQ software. Given that there are known issues with it and IQ1xx back's I'm waiting for the next firmware upgrade.
    Graham, Did you check your Latency setting. Should be on normal when mounted to XF body. All my issues with fw 4.?.? went away after changing from Zero to normal.



    Don
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    Subscriber & Workshop Member GrahamWelland's Avatar
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    Re: Anyone having problems with their XF?

    Quote Originally Posted by aztwang View Post
    Graham, Did you check your Latency setting. Should be on normal when mounted to XF body. All my issues with fw 4.?.? went away after changing from Zero to normal.

    Don
    Don,

    Yes, zero latency. Well, specifically I use zero latency on my Actus and then put back on the XF but didn't change the latency since the option disappears and the back acted as if normal latency was selected automatically.

    maybe I'll reload the FW and try again but remembering to set latency to normal before putting the back on the XF body. I really liked having the XF UI on the back.
    Remember: adventure before dementia!

    As Oscar Wilde said, "my tastes are simple, I only like the best"

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    Re: Anyone having problems with their XF?

    Graham,

    This may be of help: https://captureintegration.com/iq1-i...rmware-notice/

    I was having various problems with XF and newest firmware for XF and IQ260. When I made sure the back was set to normal latency when attaching to XF, all the issues disappeared. Apparently new firmware lost the ability to reset to Normal Latency.

    John
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    Subscriber & Workshop Member GrahamWelland's Avatar
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    Re: Anyone having problems with their XF?

    Thanks John

    FYI - those were my images used for the CMOS back examples!

    Brad did send me a note back at the end of May alluding to the fact that it might be zero latency (perhaps you were the mystery IQ260 user?) but I didn't get a link to the CI note though. I was off in the wilds shooting with my back-rev'd IQ150 and Actus DB+/XF combo and wasn't going to upgrade and try it again until I got home. I'd forgotten all about it. Well, now I'm home so ...
    Remember: adventure before dementia!

    As Oscar Wilde said, "my tastes are simple, I only like the best"

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    Re: Anyone having problems with their XF?

    Quote Originally Posted by GrahamWelland View Post
    Thanks John

    ... perhaps you were the mystery IQ260 user?
    That I am!

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    Re: Anyone having problems with their XF?

    Halo All,

    I have another troubleshoot questions for xf n 3 100:
    1. When the xf idle for a few min and i press the shutter, there is a delay before the body lcd turn on when i half press the shutter. Can i get rid of this delay?

    2. Xf n 3 100 is on, thetered to c1. Turn off the xf for some time, come back, turn on the xf and suddenly the shutter is released (maybe), it triggers the strobe then automatically then the system is off again. What is this? Happen 2-3 times today.

    3. I shoot in M thetered.. After turn off for a while when i power my xf again it show TV not M. How to set default to M? This always happen when i leave the camera for a while. Very annoying every i turn on the body need to change setting.

    Can someone help?

    Thanks

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    Re: Anyone having problems with their XF?

    I have had the XF for about a year - When I get an image out of this camera it is stunning. But I have had so many issues that I'd be hard pressed to recommend this piece of equipment. Here is a short list of some of my problems:

    problem with prism not working right out of the gate - had to revert to older firmware

    problems with the camera focus - had to be sent in for repair. Took a month and a half to fix - (found out my focus screen was old, was never notified about replacing with updated one so had to request replacement - done during this repair) Battery door also replaced at this time as there was an issue with this -

    Problems with IQ-180 back - needed to be sent in for repair. Took over a month for repair (got loaner from DT, thankfully)

    problem with 80mm lens - told shutter is broken, lens needs to be replaced (also told this is usual for an LS lens w/shutter inside). I used Rollei 6003 with shutters inside the lenses and never had an issue in all the years I used this gear.

    problem with 240mm lens - never have liked this lens - does not grab focus. Have given up with this -

    Problems with prism (my prism was broken during the last repair, so they "fixed" the prism but now it falls off every time I take it out of the case - which like discussed here I store with handle up). I now use gaffer tape over the prism latch.

    Honestly I have lost track of all the issues I have had with this camera. I hold my breath every time I take this camera out to shoot. I mostly rely on my Arca-Swiss Rm3di with the 180 back to shoot. If I have to shoot something other then a landscape I take out the XF with great trepidation. A sad state of affairs for a camera costing so much money -

    j

  29. #29
    Senior Member DougDolde's Avatar
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    Re: Anyone having problems with their XF?

    All said a strong argument to drop Phase One for the X1D if you can live with fewer lens options

    Ming has a new video if you haven't seen it here

    https://blog.mingthein.com/2016/10/0...te/#more-13709

  30. #30
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    Re: Anyone having problems with their XF?

    Sorry to hear of all your issues, J. I guess there are bad apples in every barrel. I got a good one and since one of the firmware updates early this year (Jan? Feb?) I have had no issues. I've just come off a 1,000+ shot trip in (cold!) Northern Canada and the only irritant was the hunting of the SK240 while trying to autofocus. But white bears on snow in poor light is rather challenging.

    I do wish the prism catch was tighter and that start-up was quicker, but when I look at file quality I forgive these shortcomings.

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    Subscriber & Workshop Member GrahamWelland's Avatar
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    Re: Anyone having problems with their XF?

    Interesting to note the battery latch issue. I just started to see that over the last two weeks on the road using my XF. Occasionally I would see no battery indicated for the body but assumed that it was one of the known firmware issues with the #3 updates the dealers had noted. However, upon further investigation it seems that the battery doesn't always seem to latch completely and a slight push can make/break connection. Going to do a field fix (gaffer tape on the back of the latch) and see if that fixes it.

    no issues with my prism or WLF latches. Everything locks rock solid and I do alternate between finders.
    Remember: adventure before dementia!

    As Oscar Wilde said, "my tastes are simple, I only like the best"

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    Re: Anyone having problems with their XF?

    I've had an XF for a month or so and no problems at all!
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    Senior Member aztwang's Avatar
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    Re: Anyone having problems with their XF?

    Quote Originally Posted by GrahamWelland View Post
    Interesting to note the battery latch issue. I just started to see that over the last two weeks on the road using my XF. Occasionally I would see no battery indicated for the body but assumed that it was one of the known firmware issues with the #3 updates the dealers had noted. However, upon further investigation it seems that the battery doesn't always seem to latch completely and a slight push can make/break connection. Going to do a field fix (gaffer tape on the back of the latch) and see if that fixes it.

    no issues with my prism or WLF latches. Everything locks rock solid and I do alternate between finders.
    Graham,
    That was a firmware issue on my XF since upon uploading last firmware, from 4-5 weeks ago. That problem seems to have been taken care of with the newest firmware release
    CP3.03.5 that was released this last WED. I literally would get error 2:02 every other start up...very annoying.

    Have a great weekend

    Don

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    Re: Anyone having problems with their XF?

    Quote Originally Posted by GrahamWelland View Post
    Interesting to note the battery latch issue. I just started to see that over the last two weeks on the road using my XF. Occasionally I would see no battery indicated for the body but assumed that it was one of the known firmware issues with the #3 updates the dealers had noted. However, upon further investigation it seems that the battery doesn't always seem to latch completely and a slight push can make/break connection. Going to do a field fix (gaffer tape on the back of the latch) and see if that fixes it.

    no issues with my prism or WLF latches. Everything locks rock solid and I do alternate between finders.
    Graham, just a heads up on the battery door.

    There is a Phase One fix for this now. The problem is that the small catch that holds the battery in place will allow the battery to drop back down and thus not been seen by the XF. The fix is a new door. There is also supposedly a new fix for the 90 degree prism, which is to hold it in place better and not allow any wobbling, (which mine does)

    One note, if you use the XF. The battery door issue can be a real problem. I started to notice this issue on my XF about 2 months ago. When you first power on the XF, the battery icon is fine, but after about 5 seconds of the start up, the XF battery icon changes to a battery with a line through it. This means the XF does not see a battery. Since I am using a IQ3 back, the back via power share will power the XF, just like the XF can help to power the back (normal use). What cued me to the problem was that my IQ3 back started going through a lot of batteries much faster. I had been using the XF (with the battery icon with a line through it), so the IQ3 was providing power to both XF and IQ3. I was also getting errors on the IQ3 due to a low battery (failure to write correctly, and other strange operations), all of which went away once I realized the back was powering both itself and the XF.

    The formal fix is a new door. The FIELD fix for me is a small piece of rubber band between the door and bottom of the battery, which gives the battery enough pressure to stay in the correct position.

    Since I purchased the XF late 2015, I have pretty much reverted back to the XF/LS lenses from the Arca rm3di. So far no problem with lenses/shutters and since the ability to use the electronic shutter, I pretty much use that all the time. Overall I have found the XF to be a very good camera, however I have relied on my dealer (Capture Integration) for quite a bit of assistance. I plan to send in my XF for the new battery door sometime in December and the prism fix. I also will at that time ask my dealer to remove the set screw that holds the 1/4 20 insert in the 3/8's screw. This has been a problem from DF days in that the stupid set screw seems to be placed in the camera way to tight. Mine may need to go back to Phase One for new bottom as my dealer may not be able to get the set screw out either. I have tried all the tricks.

    I saw the note on the 240LS, and did want to add a few of own impressions. I purchased a used lens from CI, after trying a 300mm Mamiya lens. The 240LS greatly benefits from the ES, and I always use that with it. AF on my mine seems fine, but to be honest, I rarely use it, instead I tend to use Live View (landscape work). All of the big telephoto glass is very very susceptable to vibration/focus blur. If you don't believe me, just turn on live view with a 240LS or 300mm Mamiya and lightly touch the back LCD of the back. The blur to the image is huge and it takes a full 1 to 2 sec to really calm down. So for me hand holding would never work even with a fast shutter speed. I am sure others can make this work, but I have decided tripod only. Phase One, IMO could greatly benefit with a new 240LS type lens with VR in the lens. The Vibration reduction feature of the XF in my experience will not always catch these slight shock type vibrations. Where as the ES seems to give a much better end result. Net, if I need long glass and want to hand hold it, I drop back to my Fuji or Pentax/Nikon systems.

    The 240LS is huge piece of glass, and heavy and on every trip I start out thinking "well I will leave this one here", but I almost always end up taking it as I love the quality of the images it can produce.

    Overall summation, XF without a dealer's support is not the best prospect.

    Paul Caldwell
    Paul Caldwell
    [email protected]ansas.com
    www.photosofarkansas.com
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    Re: Anyone having problems with their XF?

    No problems with my XF, 35, 55, 80, 110, 150, and 240LS lenses. Amazing results.

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    Re: Anyone having problems with their XF?

    No problems here either! I've got the XF, iq-100 back, WL Finder, and 80mm, 110mm, 240mm, and 40-80mm zoom lenses. I have some "wish list" items for improvements - some of them listed here: http://forum.luminous-landscape.com/...110119.50;wap2 - but no problems of the nature reported here by others.

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    Re: Anyone having problems with their XF?

    XF IQ3100 - 30k exposures, only 2-3 smaller glitches the whole time. So far it is much better then most cameras I owned.

  38. #38
    Subscriber & Workshop Member GrahamWelland's Avatar
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    Re: Anyone having problems with their XF?

    My personal battery door fix:

    Click image for larger version. 

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    Just a double fold of gaffer tape. Good to know about the new door.
    Remember: adventure before dementia!

    As Oscar Wilde said, "my tastes are simple, I only like the best"

  39. #39
    Member beano_z's Avatar
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    Re: Anyone having problems with their XF?

    Quote Originally Posted by kdphotography View Post
    Craig, it sounds like you have a DF with an XF sticker placed over the the DF

    Sorry---sounds like either something is up with your set-up/settings or its the camera. I'd work with a dealer to resolve the issue, and if the issues remain, you just may have a lemon that needs to be replaced/repaired. Everyone I've seen with the XF or talked to about the XF (who had a DF/DF+/AF prior)---the experience has been pretty uniform: eyes light up, smiles, and pretty happy. The DF was a pretty mediocre body, but it did work. The XF generally works so well, I think it has actually caused disdain for the DF to increase...

    Hope you get it sorted out in short order.

    Ken
    I think Craig might have gotten a Sony instead, they're a bit cheaper but will have more loose screws....

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    Binbin

    f/13 photography
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    Senior Member kdphotography's Avatar
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    Re: Anyone having problems with their XF?

    Hey Graham,

    Maybe we should get gaffers tape in Phase One Blue colors?

    No issues with my XF---solid performer. Nice to hear about update/fixes for the battery door and finder catch. No issues with battery door, but on occasion my prism finder can get loose from the switch getting hit when I put it in a Pelican case.

    Ken

  41. #41
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    Re: Anyone having problems with their XF?

    No issues here other than the prism latch sometimes going wonky.
    Don Libby
    Iron Creek Photography
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    Re: Anyone having problems with their XF?

    For what it's worth - Ater a repair attempt my XF was replaced. So far tne new XF with the service release 2 firmware is working fine. On the plus side the replacement XF has the new battery door. On the minus side the viewfinder and body serial numbers don't match since they only replaced the body.

    The more I use the XF/IQ3100 the more I like it. I really like the simple control layout, the seismic release and programable controls.

  43. #43
    Senior Member kdphotography's Avatar
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    Re: Anyone having problems with their XF?

    Craig, does the battery door replacement look like a user-replaceable item? Or back to dealer? No issues with my battery door, but would like to know. I'm more interested in hearing about a new latch locking mechanism for the prism viewfinder....

    ken

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    Re: Anyone having problems with their XF?

    Ken

    It's a back to dealer fix from what CI told me. I am hoping to send my XF in mid December. Supposedly the prism fix is rock solid.

    Paul Caldwell
    Paul Caldwell
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    Re: Anyone having problems with their XF?

    Well you asked, so here goes:

    My XF was from the first batch manufactured. The camera with fully charged batteries would lock up. Remove batteries and start over. The camera while sitting on the tripod and no one touching it would cycle the mirror up and down. The battery cover was always a challenge, and the prism lock mechanism was always of concern. All of this took place while I was shooting in Namibia (Africa) making for a challenging trip to say the least!

    I shipped the whole mess back to my dealer. The XF was sent to Japan where it spent one month in Japan Customs due to an issue having to do with Phase purchasing Mamiya. Apparently there is a known issue with a bad capacitor in the first batch of the XF's. The XF is back but I had other matters with the 3-100 back and lenses (my fault) that are being repaired.

    Apart from that I love the camera and am looking forward to shooting again after all of my gear arrives. I will wait for 2 or 3 months after a new camera or back is released before I make a purchase hoping the bugs are worked out of the gear by then.

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    Re: Anyone having problems with their XF?

    Update:

    After all of the components arrived back at the dealer from being repaired, more problems with the gear were discovered. I'm now almost 3 months with gear in repair with no prediction from my dealer (who is doing everything they can to help me) as to when a fully functioning camera system will be returned to me.

    I'm not sensing Phase One has any sense of urgency to resolve my problems. A bit odd after having paid a fair bit of $$$ for this system.
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    Re: Anyone having problems with their XF?

    I cannot address all of the concerns but Phase One has done the following:

    Modified the battery door with a new design to keep the battery from slipping and causing the XF to show no battery

    Redesigned the prisim with new style hooks that supposedly hold it in place with no wobble. The actual release I believe is the same as before which is unfortunate.

    Both of the fixes need to be done by P1 in my case New York. P1 has told me that the prisim fix will not be available till mid January at the earliest. Also a bit unfortunate.

    Paul Caldwell
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  48. #48
    Senior Member kdphotography's Avatar
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    Re: Anyone having problems with their XF?

    Well that sucks, Jeffrey. Hope they figure it out quickly---though I'd guess that a straight swap for a new XF body would be more efficient.

    Not having an issues with my XF battery door, nor any wobble with the camera prism. It's just that prism latch release that could be better shielded, imho.

    ken

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    Re: Anyone having problems with their XF?

    Hapily I can now report that after exchanging bodies I'm shooting with what appears to be a problem-free system. A big thanks to Capture Integration for providing outstanding customer service.
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