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Thread: Please recommend a Phase One dealer

  1. #1
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    Please recommend a Phase One dealer

    In the next few months, I plan on getting into a Phase One system (XF 100MP with a few LS lenses).

    If you could share your experience and recommendation, I'd appreciate it. If it's more appropriate, please send me PMs.

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    Re: Please recommend a Phase One dealer

    Quote Originally Posted by Mikec View Post
    In the next few months, I plan on getting into a Phase One system (XF 100MP with a few LS lenses).

    If you could share your experience and recommendation, I'd appreciate it. If it's more appropriate, please send me PMs.
    Steve Hendrix at Capture Integration without question.

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    Subscriber & Workshop Member GrahamWelland's Avatar
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    Re: Please recommend a Phase One dealer

    Another for Capture Integration. My guy is Dave Gallagher but I would also recommend both Chris Snipes and Steve Hendrix too. They all seem to be good people and have looked after me very well for many years. If Optechs Digital were still a dealer then they would have trumped CI as Paul Slotboom was a true gentleman and looked after his customers like no other.

    I would also recommend Lance Schad at DT. I've bought a lot less gear from Lance/DT but I've had nothing but excellent service from him and so I feel compelled to recommend at least talking with DT too. They have the tech of all techs at DT in the form of Doug Peterson. Unfortunately DT haven't been able to make pricing work better than CI so the (also excellent) tech guys at CI get my calls/emails. However, Doug is a treasure for DT.
    Remember: adventure before dementia!

    As Oscar Wilde said, "my tastes are simple, I only like the best"
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    Senior Member aztwang's Avatar
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    Re: Please recommend a Phase One dealer

    +1 for Capture Integration. The best commercial service I've ever had in any & all aspects of dealing with companies period! Steve Hendrix is my main contact for general product info, new stuff, great guy and has and will go the extra mile to help you. I've met Dave Gallagher, the owner once at a seminar and Dave got personally involved in a replacement situation and got me handled no questions asked. Brad Kaye is their Tech guy and I can not say enough about this guy. What a great guy and he's got the cutest dam puppy you have ever seen! Other BTS guys, Cam, Sam, Bryant all great people. Then theres the extended family, Ken Doo, Don Libby, Graham Welland, Jeffeey Salter and others who complete this family, what a great bunch of guys!
    I could go on and on, in short CI is like my little extended MF family. You can not go wrong with Capture Integration in your corner!

    Don McPhee

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    Senior Member dchew's Avatar
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    Re: Please recommend a Phase One dealer

    If you are in the Midwest Denny Semmick at Dodd is another great option. All of the dealers listed so far have helped me personally at one point or another.

    Dave

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    Re: Please recommend a Phase One dealer

    I've worked with Steve Hendrix from CI and he's awesome.
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    Re: Please recommend a Phase One dealer

    Chris Snipes at CI has been my only guy since I bought a brand-new IQ180 several years ago.
    Chris is the best. He is a very nice person, very honest and will go extra miles for you. Dave Gallagher, who owns CI is fantastic too.
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    Re: Please recommend a Phase One dealer

    I'd highly recommend Digital Transitions & Lance Schad there. I bought my XF-100 kit from them.

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    Re: Please recommend a Phase One dealer

    You guys are awesome. Please keeping your recommendation coming.

    I contacted Steve before asking for community input. As you'd expect, I was impressed by the first email response I received. I'm definitely very hopeful about CI. It's likely a matter of now or later. I will be selling lots of gear to pay for the new system (you will see them up for sale on this great forum buy/sell section). If CI can work their magic and offer me an irresistible deal, I'll probably just take a small hit in $$ and gain the convenience.

    Due to what I attribute to a miscommunication with DT, I contacted Mark at DT so that future customers might get a better experience. Sadly, my non-ideal experience left a slight bad taste in my mouth with respect to DT. However, I very much appreciate Mark taking the time to review and respond. I chalk it up to miscommunication and style mismatch. I have extremely high standard so I'm sure I'm at fault here as well.

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    Re: Please recommend a Phase One dealer

    Quote Originally Posted by dchew View Post
    If you are in the Midwest Denny Semmick at Dodd is another great option. All of the dealers listed so far have helped me personally at one point or another.

    Dave
    +1 for Denny.

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    Re: Please recommend a Phase One dealer

    The only dealer I have experience purchasing from is CI. Steve and the team have been great. It's nice that I live in Atlanta where they have an office, and I can hop down and test gear (which they offer to let me do frequently without any sales pressure) when I need to.

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    Sr. Administrator Jack's Avatar
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    Re: Please recommend a Phase One dealer

    Thank you for supporting the dealers that advertise on our forum
    Jack
    home: www.getdpi.com

    "Perfection is not attainable. But if we chase perfection, we can catch excellence."

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    Re: Please recommend a Phase One dealer

    Jack, without your site, I wouldn't even know where to begin!

    I learned about CI and DT here.
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    Re: Please recommend a Phase One dealer

    Please recommend a Phase One dealer ?

    Well, that's an easy question to answer.

    If you're in the US: Capture Integration or Digital Transitions.

    If you're in the rest of the world: Capture Integration or Digital Transitions.

    And that right there is the problem with the P1 dealer system. These two are so far ahead of everyone else in terms of the quality of service, scale of business, depth of knowledge, relationship with P1 etc. etc. that virtually every place else just pales by comparison. To be honest, some downright suck.

    When I see, 'You need to contact your local P1 dealer...' in response to a person's plea for help on the forum, I just roll my eyes. If your local dealer happens to be CI or DT, you're laughing. If not, and you're in the US, then you're probably still ok. But, if you're outside the US, then more likely than not you're SOL (sweeping generalization, I know ... but hey, it's the internet).

    Jim
    Last edited by f8orbust; 28th July 2016 at 11:24.

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    Re: Please recommend a Phase One dealer

    Quote Originally Posted by f8orbust View Post
    Please recommend a Phase One dealer ?

    If you're in the rest of the world: Capture Integration or Digital Transitions.
    Yes I live in New Zealand and bought my hassled from CI

  16. #16
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    Re: Please recommend a Phase One dealer

    Well in Canada I deal with B3K Digital, they are located in Toronto where I live and offer excellent service and loads of experience from their sales staff.

    The back I bought was a refurbed unit, and I would highly recommend this method of purchase, their pricing and support is first class.
    All traded in backs are sent to the Phase One factory for a complete refurb…..and I'm talking COMPLETE, it is impossible to distinguish a refub from a new unit with only the shot count as evidence that they are NOT new.
    As someone who worked in the high tech manufacturing environment (Manned Space Flight), I can tell you Phase One's attention to detail sets the standard for photographic manufacturers, right from the design stage through to customer support.

    I am extremely happy with my purchase 5 years ago from B3K…..highly recommended
    Last edited by Seascape; 29th July 2016 at 14:01.
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    Re: Please recommend a Phase One dealer

    As a credit to the dealers that help out here we must give credit to CI and DT. Both have sold gear to me and gladly help me.

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    Senior Member Bill Caulfeild-Browne's Avatar
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    Re: Please recommend a Phase One dealer

    I'm a B3K guy too as I live in Ontario (tho' no longer in Toronto!). Excellent service in all respects. Walter Borchenko and his team really care. Six months after I got my XF I was in to buy a waist level VF and they noted a small scratch on my focussing screen - it was replaced immediately at no cost.

    That's service!
    Bill CB

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    Re: Please recommend a Phase One dealer

    I have never purchased from CI, but I know Dave Gallagher (though it's been a while) and have been around him dealing with customers and assisting on a workshop. He even had me try out a tech cam with a phase one back just for fun, even though I was on the job working for his client during that workshop. I've seen him go the extra mile (s) with a pretty difficult client. He's really knowledgable with his product, and is willing to help with any technical questions. He's 1st class all the way.
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    Re: Please recommend a Phase One dealer

    CI were fantastic with me years ago when I was shooting Phase One MF backs. Lance Shad was very good and Doug Peterson is a nice bloke. Down under I have recently found a good person to work with in Melbourne. I am looking to move back into Phase One and I will be contacting CI definately. People in USA are very lucky to have CI.

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    Re: Please recommend a Phase One dealer

    Thank you again!

    At this point, CI it is for me. Steve has been incredible and I look forward to being a CI customer for a long time. I don't think I can convey my excitement that I will be shooting with the XF 100 MP soon. On top of that, the CI experience has exceeded my (crazy high) expectation.

    However, I'd like to give credit to Mark and Doug for pretty much the perfect follow up on my initially sub-optimal experience. If I can rewind time, I'd definitely have a hard time choosing. I'd have zero reservation doing future business with DT knowing Mark and Doug are there.

  22. #22
    Senior Member etrump's Avatar
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    Re: Please recommend a Phase One dealer

    Been with CI through 7 back and 6 body purchases. Would not consider anyone else.

    Support staff is incredible as well.


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    Re: Please recommend a Phase One dealer

    My experience with CI is not so good, perhaps because i don't live in their territory and them looking at mine perhaps makes them feel it is monkey business. Than again, i have very good experience with the local Phase One dealer, who is very helpful and understanding my needs.

    Just saying.

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    Re: Please recommend a Phase One dealer

    Quote Originally Posted by Jan View Post
    My experience with CI is not so good, perhaps because i don't live in their territory and them looking at mine perhaps makes them feel it is monkey business. Than again, i have very good experience with the local Phase One dealer, who is very helpful and understanding my needs.

    Just saying.
    Not so easy for any US dealer to give a customer in Kuala Lumpur a proper test drive.

    Just sayin...
    Jack
    home: www.getdpi.com

    "Perfection is not attainable. But if we chase perfection, we can catch excellence."
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    Re: Please recommend a Phase One dealer

    I've been dealing with Dave at CI since my first P25 purchase. We've had our ups and downs, over and outs but in the end Dave tries REAL hard to keep the customer 'ME' happy. He has always gone the extra mile.....

    Victor

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    Re: Please recommend a Phase One dealer

    I've worked with CI since 2008. The help and support I've received from Steve & Dave et al. has been exceptional.

    jim

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    Re: Please recommend a Phase One dealer

    Quote Originally Posted by Jack View Post
    Not so easy for any US dealer to give a customer in Kuala Lumpur a proper test drive.

    Just sayin...
    The gentleman below from New Zealand had no issues in making a purchase, not exactly easy making a test drive if you are based in Auckland or Christchurch (or even further down the road) either. Perhaps he flew up to the US and did so but unless his posting is making any comment about it there is no need to make that suggestion.

    Apparently in my case you had the need to do so, is it just because i was not too content back in time? Perhaps in my case it had nothing to do with a test drive. I know that you are happy with your sponsors but if you have an issue with my posting you could have publicly responded by asking for more clarification instead of attempting to make the mickey out of me.

    Or, alternatively, just as mr. Hendrix did, send me a private message.

  28. #28
    Member Paul David's Avatar
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    Re: Please recommend a Phase One dealer

    After giving up on my local dealer, I have worked with Capture Integration for years. To say they have been fantastic is an understatement!

    And the rare time I needed tech support, even at odd times on weekends, they have been fast and first rate. I'm on the opposite coast, but in this day and age it doesn't matter. They're wonderful!

    Paul

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    Senior Member kdphotography's Avatar
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    Re: Please recommend a Phase One dealer

    Several Phase MFDBs, cameras, lenses, Profoto lighting, and even my Canon DSLRs----all supported by Capture Integration. To me it is more than just the "sale" or acquisition of equipment. It's going one step further. It's about the ongoing relationship and the unending quest for excellence. And having fun at the same time. You won't be able to make 100% of the people happy all the time, but it doesn't stop you from trying.

    There was a recent CI blog post that I think is appropriate. See, https://captureintegration.com/why-i...gh-acceptable/

    ken

  30. #30
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    Re: Please recommend a Phase One dealer

    I've been dealing with Dave Gallagher and Capture Integration for close to 7 or is it 8 years now. Just about every piece of medium format gear I own or have owned came from them certainly 5-digital backs too may lenses and several bodies both 645 and tech. Just about every 35mm camera Sandy has used has come from Capture Integration.

    I've never felt like a number and have never been let down. Being "just good enough" isn't in Dave's vocabulary and it show in his employees as well.

    If you want the very best service then I highly recommend Capture Integration.


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    Re: Please recommend a Phase One dealer

    Quote Originally Posted by Don Libby View Post
    I've been dealing with Dave Gallagher and Capture Integration for close to 7 or is it 8 years now. Just about every piece of medium format gear I own or have owned came from them certainly 5-digital backs too may lenses and several bodies both 645 and tech. Just about every 35mm camera Sandy has used has come from Capture Integration.

    I've never felt like a number and have never been let down. Being "just good enough" isn't in Dave's vocabulary and it show in his employees as well.

    If you want the very best service then I highly recommend Capture Integration.


    Don
    I couldn't agree more. If only all the "dealers" from whom we buy things from were like these guys.

  32. #32
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    Re: Please recommend a Phase One dealer

    I'm not a medium format shooter (yet) but I had a great experience buying one of my M9's from CI. Very helpful team no matter the regional branch.
    Priolite Ambassador | Sony Visible Light & IR Photographer
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  33. #33
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    Re: Please recommend a Phase One dealer

    In addition to my below message; i received a pleasant follow-up from Steve Hendrix, discussing the minor communication mishap, resulting in having my trust in CI restored.

  34. #34
    Senior Member Jamgolf's Avatar
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    Re: Please recommend a Phase One dealer

    Quote Originally Posted by Jan View Post
    i received a pleasant follow-up from Steve Hendrix, discussing the minor communication mishap, resulting in having my trust in CI restored.
    Glad to hear that your trust has been restored.

    Steve has talked me out of buying expensive stuff that I did not need - more than once.
    He has helped me avoid expensive mistakes even when I was convinced otherwise.
    I trust him and listen to his advice.
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