X1D Control Dial Issues

[hcubell]

I shot with my X1D for about an hour and a half today. My camera body continues to be quite stable. I don't have any of the issues that are plaguing other owners of the X1D. The only issue I encountered was that at one point when I was shooting in Manual, both the front and rear dials froze. When I turned the dials, nothing happened. However, after about 30 seconds, the issue self corrected. Since I am running the same firmware as everyone else, I have to believe that the erratic behavior with the control wheels is a hardware issue that will not be resolved by the next firmware update. I hope I am wrong.

 

[retow]

Got a X1D about a week ago with the 45mm. The back wheel turned out to be completely erratic and the dealer arranged with the importer that I will receive a new replacement and a free loaner until new supply will arrive. So far, I love the sensor/files, the simple UI, the comparatively small size and low weight, the built and feel of body and lens, the looks and am happy with the customer service.

 

[rent]

You are right Howard. I was advised by HB to send the unit in to get the wheels fixed. Was also told that the next firmware would not address any issue with the wheels.

Alex

I shot with my X1D for about an hour and a half today. My camera body continues to be quite stable. I don't have any of the issues that are plaguing other owners of the X1D. The only issue I encountered was that at one point when I was shooting in Manual, both the front and rear dials froze. When I turned the dials, nothing happened. However, after about 30 seconds, the issue self corrected. Since I am running the same firmware as everyone else, I have to believe that the erratic behavior with the control wheels is a hardware issue that will not be resolved by the next firmware update. I hope I am wrong.

 

[rent]

The issue occurs anywhere the wheels are used. For example, moving the focus point with the wheels exhibits the same problem. My front wheel seems to work better than the rear; it also behaves as such when moving the focus points.

At this point I believe it's a hardware issue.

Alex

So I have a question for those of you with control wheel problems ... does the wheel allow you to make changes within submenus on the control screen and just is inactive with regards to shutter, aperture and focus points or does it not
work on anything? If the wheel works within the menus then it is not a sensor problem ... more likely a software glitch. If both then may be a hardware issue.

Best place to try is in the exposure compensation setting menu ... front wheel selects flash or exposure and rear wheel selects the value.

Thanks,

Bob

 

[mkerouac]

The issue occurs anywhere the wheels are used. For example, moving the focus point with the wheels exhibits the same problem. My front wheel seems to work better than the rear; it also behaves as such when moving the focus points.

At this point I believe it's a hardware issue.

Alex

I agree. The wheels don't work on any assigned functionality. I'm the opposite where my front dial is much worse than my rear dial. But I also think it's a HW issue.

 

[reds]

Mine started playing up recently as well. The front wheel seems worse and when changing (playback) screen info overlays the screen jitters for short time scrolling between options, before settling. Anyone else?

 

[Hasselblad Official]

Mine started playing up recently as well. The front wheel seems worse and when changing (playback) screen info overlays the screen jitters for short time scrolling between options, before settling. Anyone else?

Hi all,

If you are experiencing any problems with your Hasselblad camera, we kindly ask you to get in touch directly with our Service Department and they will help you personally.

Customer Support (Europe)
Customers in Europe can contact our support at [email protected] or call +46 31 102 460

Hasselblad (UK)
Customers in the UK, please contact our local service center for service enquiries: [email protected] – UK customers only

Hasselblad Bron (USA)
Customers in the US, please contact our local service center for service enquiries: [email protected] – U.S. customers only

Other regions
For service enquiries, please contact you local Hasselblad representatives: http://www.hasselblad.com/inspiration/find-a-dealer

Best,
The Hasselblad team

 

[mkerouac]

Hi all,

If you are experiencing any problems with your Hasselblad camera, we kindly ask you to get in touch directly with our Service Department and they will help you personally.

Customer Support (Europe)
Customers in Europe can contact our support at [email protected] or call +46 31 102 460

Hasselblad (UK)
Customers in the UK, please contact our local service center for service enquiries: [email protected] – UK customers only

Hasselblad Bron (USA)
Customers in the US, please contact our local service center for service enquiries: [email protected] – U.S. customers only

Other regions
For service enquiries, please contact you local Hasselblad representatives: http://www.hasselblad.com/inspiration/find-a-dealer

Best,
The Hasselblad team

I have contacted HB service and as usual, you guys are taking great care of me. Thank you!.

 

[thompsonkirk]

Thanks for checking here and posting – but I suppose folks knew already that Hasselblad CS would try to help.

A statement or diagnosis about known problems, an explanation of what sort of fixes are in order, and perhaps even a timeline would be more helpful to those of us considering purchase.

If, for example, a batch of switches that were electro-mechanically defective had been identified and sorted out, and if bodies above serial number XXX were now available without the defect – while others should be returned for upgrade – that would be useful to know!

Kirk

Hi all,

If you are experiencing any problems with your Hasselblad camera, we kindly ask you to get in touch directly with our Service Department and they will help you personally.

Customer Support (Europe)
Customers in Europe can contact our support at [email protected] or call +46 31 102 460

Hasselblad (UK)
Customers in the UK, please contact our local service center for service enquiries: [email protected] – UK customers only

Hasselblad Bron (USA)
Customers in the US, please contact our local service center for service enquiries: [email protected] – U.S. customers only

Other regions
For service enquiries, please contact you local Hasselblad representatives: http://www.hasselblad.com/inspiration/find-a-dealer

Best,
The Hasselblad team

 

[mkerouac]

I too have contacted Hasselblad. However, I'm still awaiting a response. My front and rear control wheels are useless at this time with any firmware version. :banghead:

Joe

Hi Joe,

HB service will have you go to the link below and fill out the form. Once submitted you get an email from HB with instructions on shipping your X1D body. You need to make up a PO number and HB will send you a Quote number. The PDF must be printed and included with the camera. The PO number and Quote number need to be written on the shipping label or on the outside of the box. Easier than it sounds. I sent my body in yesterday. Trying to get in under the wire before EU vacations start.

You don't need HB service to get back to you. Just complete the process above and you are good to go. Good luck.

Mike

https://forms.na2.netsuite.com/app/...E=&redirect_count=1&did_javascript_redirect=T

 

[tcdeveau]

Hi Joe,

HB service will have you go to the link below and fill out the form. Once submitted you get an email from HB with instructions on shipping your X1D body. You need to make up a PO number and HB will send you a Quote number. The PDF must be printed and included with the camera. The PO number and Quote number need to be written on the shipping label or on the outside of the box. Easier than it sounds. I sent my body in yesterday. Trying to get in under the wire before EU vacations start.

You don't need HB service to get back to you. Just complete the process above and you are good to go. Good luck.

Mike

https://forms.na2.netsuite.com/app/...E=&redirect_count=1&did_javascript_redirect=T

Thanks for the info Mike. Let us know how it goes. I've got a trip to Oregon at the end of the month I'll want my camera for, so I'm waiting until after the trip to send mine in.
-Todd

 

[dave.gt]

Done. Heading to the UPS Store now. Thanks very much for the information.

Joe

Joe,

Have you asked for a loaner?

 

[thompsonkirk]

So glad you have a backup, Joe, but your experience was the last straw for me, and now I own a GFX.

Joe had been kind enough to send me a file from his H1d, and that plus his praise kept me strongly interested. The concept and size seemed just right for me, so I'd been waiting for the necessary firmware and electro-mechanical fixes.

Recently, however, my dealer fessed up to a stream of problems with demo and customer units. And now that new firmware doesn't remap the dials and is perhaps even a setback, I just couldn't get involved.

I have great respect for the design, if not the execution. It's a sad story about product development and readiness for release, one that undermines the Hasselblad reputation – and perhaps market/financial position?

Good luck to everyone who's patiently trying to keep 'em functioning,

Kirk

 

[hcubell]

So glad you have a backup, Joe, but your experience was the last straw for me, and now I own a GFX.

Joe had been kind enough to send me a file from his H1d, and that plus his praise kept me strongly interested. The concept and size seemed just right for me, so I'd been waiting for the necessary firmware and electro-mechanical fixes.

Recently, however, my dealer fessed up to a stream of problems with demo and customer units. And now that new firmware doesn't remap the dials and is perhaps even a setback, I just couldn't get involved.

I have great respect for the design, if not the execution. It's a sad story about product development and readiness for release, one that undermines the Hasselblad reputation – and perhaps market/financial position?

Good luck to everyone who's patiently trying to keep 'em functioning,

Kirk

Just to set the record straight, there have been three issues with the X1D that have been experienced to one degree or another by those that have bought production units. One, general stability issues such as lock-ups. Two, No Card Errors with at least certain SD cards. And three, control wheel issues. The first and second issues were addressed in the most recent 1.17 firmware update. The third issue is a hardware issue, not a firmware issue, and Hasselblad has never said that the issue would be addressed with firmware. They are addressing it on warranty as a hardware issue. I have no idea how you reach the conclusion that the latest firmware is a "setback." Was there something that you personally found with the new firmware that was not as advertised?
I have not personally experienced any issue with the control wheels on my X1D, but I would not, for a minute, minimize the significance of the issue for those that are dealing with it. It sucks. On the other hand, if anyone thinks all is perfect with the Fuji GFX, they need to put down the Kool Aid and read the reviews of the GFX and the lenses by Lloyd Chambers. You don't believe Lloyd, as you think he just hates Fuji and makes this stuff up? Ok, then read the reports from average buyers about defective GFX bodies and lenses on the GFX Facebook page and the DP Review Medium Format Forum. It doesn't appear to me that Fuji's QC is anything to hold up as a model of perfection. I am not pointing a finger at Fuji as unique. Spotty QC seems to be an inevitable part of the world we live in. Yet, notwithstanding these teething issues, those who have purchased the X1D seem to be quite happy with what it delivers. I am sure the same is true with the GFX.

 

[mkerouac]

Just to set the record straight, there have been three issues with the X1D that have been experienced to one degree or another by those that have bought production units. One, general stability issues such as lock-ups. Two, No Card Errors with at least certain SD cards. And three, control wheel issues. The first and second issues were addressed in the most recent 1.17 firmware update. The third issue is a hardware issue, not a firmware issue, and Hasselblad has never said that the issue would be addressed with firmware. They are addressing it on warranty as a hardware issue. I have no idea how you reach the conclusion that the latest firmware is a "setback." Was there something that you personally found with the new firmware that was not as advertised?
I have not personally experienced any issue with the control wheels on my X1D, but I would not, for a minute, minimize the significance of the issue for those that are dealing with it. It sucks. On the other hand, if anyone thinks all is perfect with the Fuji GFX, they need to put down the Kool Aid and read the reviews of the GFX and the lenses by Lloyd Chambers. You don't believe Lloyd, as you think he just hates Fuji and makes this stuff up? Ok, then read the reports from average buyers about defective GFX bodies and lenses on the GFX Facebook page and the DP Review Medium Format Forum. It doesn't appear to me that Fuji's QC is anything to hold up as a model of perfection. I am not pointing a finger at Fuji as unique. Spotty QC seems to be an inevitable part of the world we live in. Yet, notwithstanding these teething issues, those who have purchased the X1D seem to be quite happy with what it delivers. I am sure the same is true with the GFX.

Well said Howard. The X1D is a cutting edge design that was well executed. The firmware has had some teething pains, but from a practical standpoint, the X1D has only been out in volume for 6 months. Like any cutting edge technology, early adopters have to ride out the speed bumps of discovery and corrective action once the product hits the streets. The X1D experience has been pretty typical so far. Looking at other brands, when Canon released the 1DX, focus issues were identified almost immediately and then fixed in firmware. Nikon had a recall on both the D810 and the D750. The D500 needed a firmware fix to correct a significant issue with SD cards. Sony Alpha cameras needed all kinds of firmware fixes. Leica is still trying to fix quality issues on their S series of MF cameras. Early teething pains are never a good reason not to by a great product. Hasselblad hasn't been perfect in their communications, but they have been very good recently. I contacted HB support and within 24 hours they asked me to send in the camera. They received it today and I quickly received an email acknowledging the receipt. I think the 1.17 firmware resolves the stability issues and HB will work through repair of the control wheels. After that we will receive regular updates adding additional functionality and bug fixes. It's the way of modern technology. Nothing more and nothing less.

 

[KeithL]

Unfortunately, as a photographer, I've never been in the position of being able to take a gamble on cutting edge design and technology. I leave that to the fortunate.

 

[HBIEVP]

All,

In some cases, Firmware 1.17 does not addressed the sporadic scroll wheel issue, anyone still experiencing this issue need to contact HBI Service at [email protected]

Thanks,

Eric Peterson
Field Sales Specialist
Hasselblad Bron, Inc.

 

[avinash]

All,

In some cases, Firmware 1.17 does not addressed the sporadic scroll wheel issue, anyone still experiencing this issue need to contact HBI Service at [email protected]

Thanks,

Eric Peterson
Field Sales Specialist
Hasselblad Bron, Inc.

Is it a specific batch of bodies that have the control wheel issues? Can you possibly provide a range of serial #'s that may be affected? I really don't want to buy a new body and have to send it in for repair immediately.

Thank you!

 

[reds]

A shout to Hasselblad UK service. I shipped my X1D to them on Monday, they received it Tuesday and fixed the same day. Back with me Wednesday. Thanks very much!

(It's a simple hardware fix for control wheels)

 

[KeithL]

Fantastic service!

Leica, please take note...