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Well, this is certainly interesting but how do the prices match with BH photo?
I completely agree about CI. I would love to work with them, as I have in the past for P1 backs. Unfortunately, they have not been able to come up with a mutually acceptable arrangement with Hasselblad to become a dealer. I gather that the profit margin that Hasselblad's existing dealer network works with is not sufficient for dealers like CI to offer the level of dealer service and support that is customary for them.Well, this is certainly interesting but how do the prices match with BH photo?
Like you, I personally prefer the human touch experience because of the superb service and assistance I received from Capture Integration. In purchasing from CI, the experience was facilitated professionally and we were able to get the exact gear we needed that fit into our 5-year business plan.
But just as important was the epiphany that we found ourselves buying not only a system (CPO), but we were invested into a team that has been indispensable for our work. The sponsors of this website are all excellent professionals. My only experience has been with CI, and I can honestly tell you that being a part of a professional "team" has made all the difference and we are delighted with the personal and professional touch.
Hahaha!! I do like that perspective you just presented about the history. That would be very cool.
Yes, but when your McLaren brake pedal starts feeling soft 6 months after you purchased, you might value a dealer who can:
One of the primary purposes a good dealer serves is to help you determine what you want.
They are but mine is not meant as an analogy, it's just an example of a well executed customer journey for purchasing a super luxury item that is on another level compared to any camera manufacturer.
Unfortunately, the world just doesn't work that way when it comes to highly sophisticated and specialized products like digital backs, technical cameras and the like. In most parts of the world, you pay way more for these products and get a fraction of the service compared to what you get from dealers like CI and DT.
That's really funny! You should take a trip to Dodd Camera at 30th and Carnegie in downtown Cleveland. From the orange cones you navigate driving into the parking lot to the nuggets of things they have sitting in countless cabinets from some ancient trade-in, there is not too much "luxury" going around. Just form, function and service. Heck, you can choose from six different types of sand bags in their rental department. 6!
Yes, but when your McLaren brake pedal starts feeling soft 6 months after you purchased, you might value a dealer who can:
1) Identify that it's a brake valve issue they've seen in a few of the same model, saving you time in troubleshooting, and potentially saving a major crises if left untreated
2) Loan you a suitable replacement vehicle while they service your car
3) Push back against the manufacturer if they don't realize this is a systemic issue that needs to be addressed
4) Suggest you buy a different model in the first place, because they, ultimately, are the ones that suffer more than the manufacturer if you aren't pleased with your purchase, and are in a unique position to see how real world users are finding the value, reliability, and quality from various models, accessories, and driving styles.
Analogies are always imperfect. But I find yours a pretty strong one for the value of a great Value Added Reseller and great Customer Experience overall.
Not to mention your analogy included shade, a concierge, and a history spiel - the car equivalent of the leather sofa, coffee machine, and first name terms. So you do appreciate being treated in a manner commensurate with the purchase you are making
Yes, but when your McLaren brake pedal starts feeling soft 6 months after you purchased, you might value a dealer who can:
1) Identify that it's a brake valve issue they've seen in a few of the same model, saving you time in troubleshooting, and potentially saving a major crises if left untreated
2) Loan you a suitable replacement vehicle while they service your car
3) Push back against the manufacturer if they don't realize this is a systemic issue that needs to be addressed
4) Suggest you buy a different model in the first place, because they, ultimately, are the ones that suffer more than the manufacturer if you aren't pleased with your purchase, and are in a unique position to see how real world users are finding the value, reliability, and quality from various models, accessories, and driving styles.
Analogies are always imperfect. But I find yours a pretty strong one for the value of a great Value Added Reseller and great Customer Experience overall.
Not to mention your analogy included shade, a concierge, and a history spiel - the car equivalent of the leather sofa, coffee machine, and first name terms. So you do appreciate being treated in a manner commensurate with the purchase you are making
it’s purely there to confuse people.:thumbup:
It's working well!!!
