Site Sponsors
Results 1 to 13 of 13

Thread: Adobe PS CC and LR CC - what to do?

  1. #1
    Senior Member dave.gt's Avatar
    Join Date
    May 2012
    Location
    Atlanta, USA
    Posts
    1,524
    Post Thanks / Like
    Images
    1

    Adobe PS CC and LR CC - what to do?

    Ok, I have not been paying attention!

    Yesterday, my access to both were gone. I have the basic $9.99 Photography Plam and next billing due date is May 28.

    In simplest terms, what do I do now?
    Best regards,
    Dave (GT)

  2. #2
    Senior Member
    Join Date
    Feb 2011
    Location
    Eads, Tennessee
    Posts
    1,293
    Post Thanks / Like

    Re: Adobe PS CC and LR CC - what to do?

    I would be on the phone to customer service. I'm sure it can be resolved fairly quickly..... and I know that calling Adobe customer service is a big PITA.

    Good luck......

    Victor
    Likes 1 Member(s) liked this post

  3. #3
    Senior Member
    Join Date
    Dec 2007
    Location
    Little Rock AR
    Posts
    2,211
    Post Thanks / Like
    Images
    8

    Re: Adobe PS CC and LR CC - what to do?

    I thought the basic plan was no longer available at the 9.99 price point. It went up to 20.00 or something and the cloud storage increased. But that should have just adjusted in your monthly.
    I have the plan which includes Premier Pro and it’s gone from 19.95 to 29.95.

    Should not have denied access.

    Paul C

  4. #4
    Senior Member
    Join Date
    Oct 2008
    Location
    Munich
    Posts
    1,004
    Post Thanks / Like
    Images
    1

    Re: Adobe PS CC and LR CC - what to do?

    I still can order a new plan for 13eur as it has always been. That the 9.99 plan is totally gone is wrong information.

    Regarding your issue, I would contact adobe.

  5. #5
    Senior Member
    Join Date
    Dec 2007
    Location
    Little Rock AR
    Posts
    2,211
    Post Thanks / Like
    Images
    8

    Re: Adobe PS CC and LR CC - what to do?

    Yes, the basic is still there at 9.99. In fact they are now running a special for all apps at 29.95/month. I need to change to that as I am paying the same for only 3.

    Paul C

  6. #6
    Senior Member dave.gt's Avatar
    Join Date
    May 2012
    Location
    Atlanta, USA
    Posts
    1,524
    Post Thanks / Like
    Images
    1

    Re: Adobe PS CC and LR CC - what to do?

    Quote Originally Posted by vjbelle View Post
    I would be on the phone to customer service. I'm sure it can be resolved fairly quickly..... and I know that calling Adobe customer service is a big PITA.

    Good luck......

    Victor
    They have a phone with a real human to talk to? Got a number?
    I am in hospital all day...
    Best regards,
    Dave (GT)

  7. #7
    Senior Member
    Join Date
    Dec 2007
    Location
    Little Rock AR
    Posts
    2,211
    Post Thanks / Like
    Images
    8

    Re: Adobe PS CC and LR CC - what to do?

    Try 800-585-0774

    That should get you to a place to get help.

    Paul C
    Paul Caldwell
    [email protected]
    www.photosofarkansas.com
    Thanks 1 Member(s) thanked for this post
    Likes 1 Member(s) liked this post

  8. #8
    Super Duper
    Senior Member
    Don Libby's Avatar
    Join Date
    May 2008
    Location
    32° 31' 37.06" N, 111° 6' 0.9" W
    Posts
    4,556
    Post Thanks / Like

    Re: Adobe PS CC and LR CC - what to do?

    Quote Originally Posted by dave.gt View Post
    They have a phone with a real human to talk to? Got a number?
    I am in hospital all day...
    Hospital?
    Don Libby
    Iron Creek Photography
    Blog
    Tucson AZ

  9. #9
    Senior Member ErikKaffehr's Avatar
    Join Date
    Oct 2012
    Location
    Nyköping Sweden
    Posts
    1,385
    Post Thanks / Like

    Re: Adobe PS CC and LR CC - what to do?

    Have you checked that the CreativeCloud application is running?

    Just to say, Lightroom and Photoshop were updated these days. So it may be possible you need to reaadd LR and PS to your toolbar.

    Best regards
    Erik


    Quote Originally Posted by dave.gt View Post
    Ok, I have not been paying attention!

    Yesterday, my access to both were gone. I have the basic $9.99 Photography Plam and next billing due date is May 28.

    In simplest terms, what do I do now?

  10. #10
    Senior Member ErikKaffehr's Avatar
    Join Date
    Oct 2012
    Location
    Nyköping Sweden
    Posts
    1,385
    Post Thanks / Like

    Re: Adobe PS CC and LR CC - what to do?

    Quote Originally Posted by Paul2660 View Post
    I thought the basic plan was no longer available at the 9.99 price point. It went up to 20.00 or something and the cloud storage increased. But that should have just adjusted in your monthly.
    I have the plan which includes Premier Pro and it’s gone from 19.95 to 29.95.

    Should not have denied access.

    Paul C
    Hi Paul,

    It is still available.

    Best regards
    Erik

  11. #11
    Senior Member dave.gt's Avatar
    Join Date
    May 2012
    Location
    Atlanta, USA
    Posts
    1,524
    Post Thanks / Like
    Images
    1

    Re: Adobe PS CC and LR CC - what to do?

    Quote Originally Posted by ErikKaffehr View Post
    Have you checked that the CreativeCloud application is running?

    Just to say, Lightroom and Photoshop were updated these days. So it may be possible you need to reaadd LR and PS to your toolbar.

    Best regards
    Erik
    Thanks, Erik!

    Well, now that we are home, I took your advice and it seems ok for now. The $9.99/mo account is still alive and things are working.

    I think.
    Best regards,
    Dave (GT)

  12. #12
    Member
    Join Date
    Dec 2010
    Location
    Scottish empty lands
    Posts
    60
    Post Thanks / Like

    Re: Adobe PS CC and LR CC - what to do?

    On a Mac they changed to new folders so old shortcuts do not work...

    john
    used to be chiaroscuro_NZ

  13. #13
    Senior Member stephengilbert's Avatar
    Join Date
    Nov 2007
    Location
    Santa Monica, CA
    Posts
    2,378
    Post Thanks / Like
    Images
    2

    Re: Adobe PS CC and LR CC - what to do?

    Heads up: GetHuman has contact numbers for many hard to find vendors, including Adobe.

    https://gethuman.com/phone-number/Adobe-Photoshop
    Likes 1 Member(s) liked this post

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •