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Thread: HELP, my Phase One P45+ is driving me crazy

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    HELP, my Phase One P45+ is driving me crazy

    I just received my phase one P45+ back. I read the manual , which seemed straight forward. When i set up the back i set it up for i set the file format to IIQ Raw L, ASA 50. I shot some test photos and opened the file with capture one DB and also tried photoshop CS2. the files seemed to have been saved as tiffs and the resulting file size was the size of a postage stamp with 170dpi.
    Can anyone get be set up on this back, as i would like to shoot tonight and not wait till tomorrow when Digital transitions opens.

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    Re: HELP, my Phase One P45+ is driving me crazy

    Oh boy. Felix, you need to call your dealer and have them walk you through the entire shooting and processing sequence.

    In a nutshell, you are viewing the thumb and not the actual file. In C1, (DB or otherwise) you need to import the files, or at the very least move them off the card into a folder, and then browse the folder. Once you do, the images will show in the browser, you can then view them full size and access all the image adjustment controls.
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    Re: HELP, my Phase One P45+ is driving me crazy

    What Jack said...

    Transfer your image files onto your computer and open them either with C1 or Photoshop Bridge. The files are tiff which are okay; once you process the image with either C1 of PS you can save them to whatever you want.

    You really need to to speak with your dealer regarding workflow options.

    Good luck

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    Re: HELP, my Phase One P45+ is driving me crazy

    Thanks. I appreciate the quick response and guidance.
    I think i am in over my head.
    anyone want a mint condition, lightly used P45+ in mamiya mount?

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    Re: HELP, my Phase One P45+ is driving me crazy

    Quote Originally Posted by felix5616 View Post
    Thanks. I appreciate the quick response and guidance.
    I think i am in over my head.
    anyone want a mint condition, lightly used P45+ in mamiya mount?
    Don't get discouraged, Felix.

    In C-1 DB you may not be viewing with the large preview pane open. The C-1 interface is a bit different and takes a bit of getting used to.

    If you don't want to import the images to C-1, you can simply copy the contents of your CF card to your desktop (or wherever you like such things on your hard drive), open C-1 and click on the little icon near the upper left that looks like a file folder. (It's to the left of the little camera icon.) This will help you navigate to your folder of RAW images.

    Select your folder and navigate to the actual images which C-1 will create thumbnails for once you select the correct folder full of image files. If your large "Viewer" pane is open you will see the large version of any thumbnail you click on. If the Viewer pane is not visible, go to the top menu, choose "View" and select "Show Viewer".

    Hope this gets you a bit closer.

    Last edited by Dale Allyn; 21st May 2009 at 16:50.

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    Re: HELP, my Phase One P45+ is driving me crazy

    Quote Originally Posted by felix5616 View Post
    I just received my phase one P45+ back. I read the manual , which seemed straight forward. When i set up the back i set it up for i set the file format to IIQ Raw L, ASA 50. I shot some test photos and opened the file with capture one DB and also tried photoshop CS2. the files seemed to have been saved as tiffs and the resulting file size was the size of a postage stamp with 170dpi.
    Can anyone get be set up on this back, as i would like to shoot tonight and not wait till tomorrow when Digital transitions opens.
    Leo:

    You are opening the preview file for the RAW file. Like Jack, Don and anyone else would tell you must either process the file in C1 Pro or open the RAW file in an application that is compatible. The version of CS2 does not support processing the P45+ and also early versions of LR do not support it either. It was designed and released before the P45+.

    Once you do that you will see the amazing quality you have made the investment in. I am just sorry that you decide not to invest in this from me but a dealer that put it in a box and shipped it to you.

    I know you talked to all the dealers that contribute to this site but you decided to buy based on price only which we can all understand, but this is the frustration we all see users go through that do not get the proper follow through. That is okay.

    Digital Transitions is very capable of solving this problem for you and next week you will have all this behind you.

    I am glad you reached out to the resources to find an answer. And I think you will find that all of us are willing to give you the guidance you need to get started. That is what this forum is all about.

    Please tell us all that you are getting amazing images once you follow our instructions. We are always here on the weekend and holidays to help even though you did not buy the product from us. That is just what America is all about.

    Let's all remeber that this weekend as we celebrate Memorial Day.



    Chris Snipes
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    Phase One Test Studio

    www.imageproduction.com
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    813-335-2473 Cell anytime

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    Re: HELP, my Phase One P45+ is driving me crazy

    Okay Felix take a deep breath but remember to keep breathing!

    First off I missed the point that you were using CS2. Chris is totally correct in that CS2 was produced way before Phase came out with the P45 so you'll have to upgrade to either CS3 or CS4; my suggestion would be to upgrade to CS4 as it'll be good for at least 2 more photoshop upgrades (maybe).

    Can you tell us a little more about the system you're using? What type camera, computer etc. Are you using a MAC or PC? Not much of a difference either way but it'll help us so we aren't throwing out instructions/suggestions that might be confusing.

    Not to read too much into this post but I gather you just got the back what today? You've come to a great place for answers but don't forget your dealer as you did pay them good money, now make them work for it.

    Keep in touch and let us know how you're doing and don't forget to share some images!

    Don
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    Re: HELP, my Phase One P45+ is driving me crazy

    Little more details as Don said and we can get you running like a deer here in no time. Nice comments Chris. Thanks and that is what this forum is about and nice to see a dealer not involved in the sale jump in to help.
    Photography is all about experimentation and without it you will never learn art.

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    Re: HELP, my Phase One P45+ is driving me crazy

    I appears that Leo is so frustrated that he placed his kit in the for sale section of LL.

    I think this is a mistake and just too damn bad and impulsive; come on Leo give it (us) a chance!

    Don
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    Re: HELP, my Phase One P45+ is driving me crazy

    Ahh shucks, Leo, I hope that you'll reconsider. Learn via this community, or set up a one-on-one workshop with someone. It's not much different than any other digital workflow (referring to DSLRs), but just a matter of some new tools. C-1 grows on a person (coming from one who is very resistant to change, but getting better with C-1) and becomes very easy to get satisfying results after a little guidance from a group like this or a helpful tutor.

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    Re: HELP, my Phase One P45+ is driving me crazy

    tomorrow i will call digital transitions.
    For the record: i am running Capture One DB 3.7.4
    a dual 2.5GHz MAC with OS 10.4.11 and Adobe CS3.(my main computer)
    When i open capture DB and try to import captures I get the following message: Failed to import The captures could not be imported because the import file does not exist
    I am able to open the captures in CS3.
    Apparently i need however many hours of capture one DB training it takes to use what appears to be powerful but highly counterintuitive software.
    While the back may be capable of excellent captures i am not impressed. I've tried several digital models(canon 1DSII, mamiya ZD and now the phase P45+) I have never had this level of difficulty.
    I have used drum scanners, dedicated film scanners and now a creo IQ3 scanner with no training whatsoever and have never been this frustrated/disappointed.
    I would like however to thank everyone that contributed advice and guidance. I sincerely appreciate the help.

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    Re: HELP, my Phase One P45+ is driving me crazy

    Leo, you can get a free copy of Capture One (C-1) 4.11 or so. The newest version is 4.8, but as I understand it, OS 10.5.x is required for the latest updates (beyond 4.5). If you are willing to upgrade to OS 10.5.x then you will gain some better tools in C-1 4.8. But I should clarify that I'm not sure if 4.8 requires an Intel based Mac system (can't recall off the top of my head tonight), and you don't mention if your Mac is a G5 (Power PC aka: PPC) or a newer model. My hunch is that it is the former.

    Keep the dialogue going here and I'll bet you get dialed in.

    Edit to add: I used C-1 3.7.x for a while (not as long as many others here) and find the newer version 4.x to be much more intuitive. As one who was (and in some ways still am) much more comfortable in the Bridge/PS CS environment, Capture One does produce excellent files and the user interface becomes easier with a bit of time with it.

    There are some helpful tutorial videos on the Phase One site as well. I'll try to find a link.
    Last edited by Dale Allyn; 21st May 2009 at 20:08.

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    Re: HELP, my Phase One P45+ is driving me crazy

    Here's a link for the tutorials for version 4. These are not for your version 3.74, but may help you if you go to the new version. The DB version of 4.x is free.

    It's a flash page, so not easy to link straight to the videos. Click on "Go for Pro" link near the top. Then click the Video Tutorials link at the bottom of the left-side column. The sections are selected at the bottom of the main box area.

    http://www.phaseone.com/4/

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    Re: HELP, my Phase One P45+ is driving me crazy

    I've used photoshop since maybe v2 so when I got the P30+ and looked at C1 I basically looked at the program found I couldn't run it on 64bit machine and put it in my desk drawer and kept with photoshop. Things changed and I upgraded to the P45+ at just about the same time Phase One upgraded their program to run on a 64bit machine. I'm now running dual programs, CS4 and C1 4.8. While I can work on CS4 with my eyes closed (I really don't recommend it) I'm still learning C1 every time I open a file. It's been slow going but very rewarding.

    There's a great deal of information on C1 on this forum as well as LL. I understand the amount of frustration you're experiencing right now but if you just hang on for a little while longer I'm sure we can have you up and running.

    Try this experiment: load image files into a folder marked "test". Open C1 look for "Library" then "System Folders" open the disk that has your "test" folder and click on the folder - your images should open for you. Okay there's a better way to explain this and hopefully someone else will chime in.

    Good luck and keep in touch

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    Re: HELP, my Phase One P45+ is driving me crazy

    Leo/Felix,

    An analogy is you've been driving sedans with automatic transmissions and just got a Ferrari and need to learn how it works before you can drive it.

    Moreover, you should know that the UI on C1 3.7 is significantly different from the current 4.8, so if you spend time learning that, you'll have to relearn some things when you eventually do migrate to 4, but I understand you are at present constrained by the older Mac running Tiger.

    You owe it to your self to have your dealer give you a basic C1/Phase Back driving lesson so you can at least get started... It is very tough for us to teach this to anybody -- let alone do it quickly -- on a forum using just words when they don't even have any basics available to start with.
    Jack
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    Re: HELP, my Phase One P45+ is driving me crazy

    What happened to buying a product and using it. Now you spend in excess of $13K on a camera/back and you still need to spend nearly and extra thousand to get up and running, constant software upgrades designed simply to generate
    a continued stream of revenue for the companies that sell this gear, not just digital cameras but all digital equipment, sold simply as a way of developing a continuous stream of income for these companies. God forbid you buy a product and are not required to "upgrade" just to get the device to work.
    I am sure that for working professionals generating income this makes sense, but this type of equipment is a bigger money pit than owning a home. I have 10 different film format cameras , and once purchased and paid for require no extra expenditures, other than infrequent maintenance.
    This camera was not designed for anyone seeking a creative outlet, unless being a tech junkie is in and of itself is seen as a creative outlet.
    What really frustrates me is that I am solely responsible for choosing my creative tools without being fully aware of the true/hidden costs. This tool is not and will never be for a casual user, it was designed for tech junkies.
    The only saving grace is the willingness of members of this community to offer assistance, encouragement and advice is such a friendly manner.
    Thanks to everyone for the help.

  17. #17
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    Re: HELP, my Phase One P45+ is driving me crazy

    Quote Originally Posted by felix5616 View Post
    What happened to buying a product and using it. Now you spend in excess of $13K on a camera/back and you still need to spend nearly and extra thousand to get up and running, constant software upgrades designed simply to generate
    a continued stream of revenue for the companies that sell this gear, not just digital cameras but all digital equipment, sold simply as a way of developing a continuous stream of income for these companies. God forbid you buy a product and are not required to "upgrade" just to get the device to work.
    I am sure that for working professionals generating income this makes sense, but this type of equipment is a bigger money pit than owning a home. I have 10 different film format cameras , and once purchased and paid for require no extra expenditures, other than infrequent maintenance.
    This camera was not designed for anyone seeking a creative outlet, unless being a tech junkie is in and of itself is seen as a creative outlet.
    What really frustrates me is that I am solely responsible for choosing my creative tools without being fully aware of the true/hidden costs. This tool is not and will never be for a casual user, it was designed for tech junkies.
    The only saving grace is the willingness of members of this community to offer assistance, encouragement and advice is such a friendly manner.
    Thanks to everyone for the help.
    Unfortunately you're quite right with your assessment this tool isn't for the casual user and unless you want to hire a tech a certain amount of technical knowledge and more than casual familiarity with both PS & C1 is needed. Of course this is in addition to proper technique, high end mfdbs are not forgiving like dslrs! Sorry if I'm not as positive as others but I think that you already know what you're facing.

    (edit) I forgot to mention that dealing with these huge file sizes requires faster machines and tons more storage and backup space.
    Last edited by ddk; 21st May 2009 at 21:27.

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    Re: HELP, my Phase One P45+ is driving me crazy

    Quote Originally Posted by ddk View Post
    Unfortunately you're quite right with your assessment this tool isn't for the casual user and unless you want to hire a tech a certain amount of technical knowledge and more than casual familiarity with both PS & C1 is needed. Of course this is in addition to proper technique, high end mfdbs are not forgiving like dslrs! Sorry if I'm not as positive as others but I think that you already know what you're facing.
    ...BUT, learning how to use a MFDB including post-processing of the RAW files is not insurmountable, and certainly not difficult---unless you're trying to cram it all in one evening....

    It sounds like just some of the basics need to be setup, and then perhaps a introductory C1 class with Doug over at Capture Integration.... I think Doug is still teaching the classes---worthwhile and only a nominal investment.

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    Re: HELP, my Phase One P45+ is driving me crazy

    So, you bought a very expensive back primarily based on price, and are frustrated because you cannot figure out how to work the thing without help. People here are jumping in by the boatload to help you, including some dealers who you didn't pay any money, yet it makes little difference to you and you now want to get rid of it.

    I find this astounding.


    Quote Originally Posted by felix5616 View Post
    What happened to buying a product and using it. Now you spend in excess of $13K on a camera/back and you still need to spend nearly and extra thousand to get up and running, constant software upgrades designed simply to generate a continued stream of revenue for the companies that sell this gear, not just digital cameras but all digital equipment, sold simply as a way of developing a continuous stream of income for these companies. God forbid you buy a product and are not required to "upgrade" just to get the device to work.
    That is exactly the case here: You are not required to upgrade. If you want to use C1 4, then the system requirements are right on the Phase One website: intel Mac and Mac OS X 10.5.6. But you can use a PowerPC-based Mac and C1 3.7, just like everyone did before C1 4 came out.

    By the way, what "constant software upgrades" are you talking about? Once it works properly, which C1 3.7 should do with a PowerPC-based Mac, it will continue to work for a long time, with no changes.

    I have 10 different film format cameras , and once purchased and paid for require no extra expenditures, other than infrequent maintenance.
    Sure, if you don't want to take any pictures.

    Btw, why did you sell the ZD camera and buy the P45+?

    This camera was not designed for anyone seeking a creative outlet, unless being a tech junkie is in and of itself is seen as a creative outlet.
    Correction: this camera was not designed for anyone seeking a creative outlet who is unwilling to read manuals and do any other systematic learning. The creative outlet part comes after you learn the tool. This is the same with all creative tools, from a simple paint brush to the P45+ to CS4.

    What really frustrates me is that I am solely responsible for choosing my creative tools without being fully aware of the true/hidden costs.
    Who do you prefer to have responsible for choosing your creative tools?

    You have to do some digging, this is always the case, whether you buy a Canon or a Phase One. Does Canon tell you on their website that you need a computer to do digital photography? You have to find these things out.

    ---

    If you want to pursue this, you need to find out if you are taking the right steps to import the images, and if so, what that error message means. Before this is done, you cannot proceed.
    Last edited by carstenw; 22nd May 2009 at 02:55.
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    Re: HELP, my Phase One P45+ is driving me crazy

    Quote Originally Posted by felix5616 View Post
    What happened to buying a product and using it. Now you spend in excess of $13K on a camera/back and you still need to spend nearly and extra thousand to get up and running, constant software upgrades designed simply to generate
    a continued stream of revenue for the companies that sell this gear, not just digital cameras but all digital equipment, sold simply as a way of developing a continuous stream of income for these companies. God forbid you buy a product and are not required to "upgrade" just to get the device to work.
    I am sure that for working professionals generating income this makes sense, but this type of equipment is a bigger money pit than owning a home. I have 10 different film format cameras , and once purchased and paid for require no extra expenditures, other than infrequent maintenance.
    This camera was not designed for anyone seeking a creative outlet, unless being a tech junkie is in and of itself is seen as a creative outlet.
    What really frustrates me is that I am solely responsible for choosing my creative tools without being fully aware of the true/hidden costs. This tool is not and will never be for a casual user, it was designed for tech junkies.
    The only saving grace is the willingness of members of this community to offer assistance, encouragement and advice is such a friendly manner.
    Thanks to everyone for the help.
    You are RIGHT! It's total crap!

    Don't listen to the technoids. It's an inhuman plot.

    I'll give you $5,000. for it ... strictly as a favor.

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    Re: HELP, my Phase One P45+ is driving me crazy

    i find this episode amazing. It appears the back was purchased with minimum understanding of digital capture and raw processing. his difficulties are with C1 not the 45+. apparently it was an impulsive purchase?

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    Re: HELP, my Phase One P45+ is driving me crazy

    Quote Originally Posted by felix5616 View Post
    I just received my phase one P45+ back. I read the manual , which seemed straight forward. When i set up the back i set it up for i set the file format to IIQ Raw L, ASA 50. I shot some test photos and opened the file with capture one DB and also tried photoshop CS2. the files seemed to have been saved as tiffs and the resulting file size was the size of a postage stamp with 170dpi.
    Can anyone get be set up on this back, as i would like to shoot tonight and not wait till tomorrow when Digital transitions opens.
    Quote Originally Posted by felix5616 View Post
    tomorrow i will call digital transitions.
    For the record: i am running Capture One DB 3.7.4
    a dual 2.5GHz MAC with OS 10.4.11 and Adobe CS3.(my main computer)
    When i open capture DB and try to import captures I get the following message: Failed to import The captures could not be imported because the import file does not exist
    I am able to open the captures in CS3.
    Apparently i need however many hours of capture one DB training it takes to use what appears to be powerful but highly counterintuitive software.
    While the back may be capable of excellent captures i am not impressed. I've tried several digital models(canon 1DSII, mamiya ZD and now the phase P45+) I have never had this level of difficulty.
    I have used drum scanners, dedicated film scanners and now a creo IQ3 scanner with no training whatsoever and have never been this frustrated/disappointed.
    I would like however to thank everyone that contributed advice and guidance. I sincerely appreciate the help.



    Leo:

    I am sorry you are having problems. The other item I see is that you must have loaded the CD that ws in the case. 3.7.4 had more issues than this forum had bandwidth and storge to explain. You are right it also had problems importing the images when you inserted a CF card. That Cd was the one P1 packages the camera with when it was manufactured 1.5 years ago

    if you are not running a intel based machine, follow this line to download DB 3.7.9. When C4 was release, Phase One moved this very important application for people with non intel based machines to the Phase One Mac software archive. Even on the phone with customers it is like a needle in a hay stack to find.

    Follow this link to the P1 site and download what I consider the only version to run with your machine specs. If you have not created a user profile you will need to do this just like with any company on the planet.

    No need to download 4.8X because your computer does not have an intel chip unless you have one and do not know it. Go to about this Apple and if it is only dual 2.5 then you have to run older style. No big deal, 65% of my customers are still running the old version for this reason too. If it is not broken do not fix it. But 4.8X is like entering a new universe. Totally awesome. But remember that requires a intel box or laptop to run.

    http://www.phaseone.com/home/content...9-d4a9168a79d0

    3.7.9 imports correctly. I ran across this issue doing demos and it is very frustrating. Take that 3.7.4 and throw it in the recycle bin. It is worthless. I take them out of the box when I sell a used camera because they caused nothing but support nightmares and frustration for endusers just like you are experiencing.

    So get the correct version and you will find the key to paradise. Now it is time for espresso.


    PS

    Not quite sure why you described the ability to learn Capture One DB cost thousands of dollars to get up and running. That seems a little odd to me.
    I get people shooting, editing, and processing images in 15 minutes in onsite installation. Sure remote is a little more difficult but not that big of a deal.
    I was also Scitex dealer and I know that the scanners you refer to were not plug and play. You can get this running, do not loose faith.



    Chris Snipes
    image Production Inc
    Phase One Reseller
    Phase One Test Studio

    www.imageproduction.com
    [email protected]

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    Re: HELP, my Phase One P45+ is driving me crazy

    I bid $5500
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    Re: HELP, my Phase One P45+ is driving me crazy

    Quote Originally Posted by jlm View Post
    i find this episode amazing. It appears the back was purchased with minimum understanding of digital capture and raw processing. his difficulties are with C1 not the 45+. apparently it was an impulsive purchase?
    If you're using C1 3, which is a great piece of software even if it lacks some of the features of C1 4, then there is a great book by Walter Borchenko which steps you through both the basics and advanced steps.

    I'm working very very hard to hold my tongue on the other issues presented here. Suffice it to say CI provides a higher level of service than Felix received.

    Doug Peterson (e-mail Me)
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    Re: HELP, my Phase One P45+ is driving me crazy

    I think there is a really good lesson to be had here:

    You got a screaming good deal on a P45+ at $13K IIRC (and you're absolutely sure it is a PLUS [+] back, right?) but apparently no support from your dealer? I think the lesson is sometimes you get what you pay for...
    ~~~

    That aside, once somebody spends the 15 minutes with you that Chris alluded to above -- and he's given you a HUGE tip right there re C1 3.7.9 -- you should be able to start enjoying the outfit and we can help you with the rest...

    PS: I think Chris as a dealer is to be commended in his effort to assist somebody he spoke with who eventually bought elsewhere --- I'm not sure I could be so gracious...

    ,
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  26. #26
    Administrator, Instructor Guy Mancuso's Avatar
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    Re: HELP, my Phase One P45+ is driving me crazy

    I agree Jack we have some great dealers here that are always willing to jump in get folks going and have nothing to gain. Gotta love the spirit of all of them.
    Photography is all about experimentation and without it you will never learn art.

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    Re: HELP, my Phase One P45+ is driving me crazy

    I've decided that I'm content to sit on the sidelines on this drama and watch how it works out.

    I also think a very big thank-you is owed Chris for his unselfish attitude in stepping in and attempting to help.

    As well as Doug for stepping up to the plate while keeping some of his comments to himself.

    I also can't help but agree with the tough love of Carsten's.

    This should be a very valuable lesson to everyone - cheap bid is not the answer! It's all about the dealer! I thank my lucky stars I was fortunate enough to find a kickass dealer when I did - then again I was looking at the whole package price and service with a heavy emphasis on service. You get what you pay for.

    These thoughts were posted before my first coffee of the day and yes I tend be to a little cranky...

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  28. #28
    Member Clawery's Avatar
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    Re: HELP, my Phase One P45+ is driving me crazy

    Quote Originally Posted by Guy Mancuso View Post
    I agree Jack we have some great dealers here that are always willing to jump in get folks going and have nothing to gain. Gotta love the spirit of all of them.
    Guy is correct. The dealers that frequent this and other forums are here to help, even if they didn't originally purchase from that dealer. I'm sure that from with the vast amount of knowledge on this forum we should be able to help you get up and running smoothly.


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  29. #29
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    Re: HELP, my Phase One P45+ is driving me crazy

    Quote Originally Posted by jlm View Post
    i find this episode amazing. It appears the back was purchased with minimum understanding of digital capture and raw processing. his difficulties are with C1 not the 45+. apparently it was an impulsive purchase?
    That's how I read this too, and I don't see why the dealer, who is reputable by the way, is to blame. Let's face it MF digital isn't a walk in the park.

    Pick up any dslr today, set everything to auto, shoot, import raw files to LR, a couple of clicks and you have excellent results within minutes, then you can start learning and fine tuning, but you have something in your hands from the beginning. You can's say the same for MF digital, you need quite a bit of experience and digital savvy just to begin approaching what you can get from a high end dslr straight out of the box; and you know what's required to actually reach the full potential of any of these high end dbs. Heck I know quite a few successful and established photographers who after years don't do any of their own finishing.

    What's wrong with someone not wanting to deal with all this, if Leo/Felix isn't happy with the purchase, that's all there is to it, I'm sure that we've all bought equipment that didn't fit us in the past.

  30. #30
    Senior Member kdphotography's Avatar
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    Re: HELP, my Phase One P45+ is driving me crazy

    Quote Originally Posted by ddk View Post
    What's wrong with someone not wanting to deal with all this, if Leo/Felix isn't happy with the purchase, that's all there is to it, I'm sure that we've all bought equipment that didn't fit us in the past.
    True.

    Okay, now---who in this support group is gonna buy Leo/Felix's P45+ ??

    Guy?


  31. #31
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    Re: HELP, my Phase One P45+ is driving me crazy

    Quote Originally Posted by kdphotography View Post
    True.

    Okay, now---who in this support group is gonna buy Leo/Felix's P45+ ??

    Guy?

    Fortunately I'm a certified Contax nut so fight it out among yourselves.

  32. #32
    michelle
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    Re: HELP, my Phase One P45+ is driving me crazy

    Leo purchased his P45+ used off someone on the internet and asked me (Digital Transitions) to do a free mount swap which I did. I followed up with him when he got the system. I helped him get the mask in and asked if he had any other questions. He asked for the price of the cleaning kit and nothing else. He never asked about training or how to use Capture One.

    Digital Transitions is more than happy to help Leo even though he did not buy the unit from us. I have posted that on LL and I have also emailed Leo that I am more than happy to help him.

    Since this post started Leo has been in contact with the support team at Digital Transitions and we are working to get him pointed in the right direction. He was using an outdated version of Capture One and had to upgrade to 3.7.9. We will continue to work with him so the learning curve is not so steep.

  33. #33
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    Re: HELP, my Phase One P45+ is driving me crazy

    I was not complaining about any dealer, if thats what anyone was implying, quite the opposite. I did alot of research into this product. I am also not a digital novice. I have successfully and easily used an ICG drum scanner, Canon 1DSII, mamiya ZD camera, nikon coolscan 9000 and currently using a creo IQ3 smart scanner, in addition to having used 5 large format printers form both HP and epson. my issue is simply the software for the P45+ requires substantially more formal study/training the my research suggested. I did in fact receive excellent, quick support this morning from digital transitions in NY, in addition to everyone here, so no complaints there. I however do most of my work from midnight to 4AM when there is no tech support, thats where i run into difficulty. Once i run into a problem that i can not solve i find it frustrating to walk away with no solution. As for price shopping that for some of us is a reality and price for me has never meant not getting help, for that i am grateful. Chris snipes who i was to purchase from but did not was very generous in his advice/support, even though he did not get my business, and i that regard he has my respect and thanks.
    again to all, your assistance i very much appreciated. I have a few buyers interested in purchasing the back, so things look alot better this morning than they did last night.

  34. #34
    selsoe
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    Re: HELP, my Phase One P45+ is driving me crazy

    Are you seriously selling your DB because you find Capture One difficult to learn?? As others have stated, you can get going within 15 minutes!

  35. #35
    Sr. Administrator Jack's Avatar
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    Re: HELP, my Phase One P45+ is driving me crazy

    Quote Originally Posted by felix5616 View Post
    my issue is simply the software for the P45+ requires substantially more formal study/training the my research suggested.
    Thanks for the clarification on the actual issue and that it was NOT dealer support issue!

    However, as others have indicated, getting started with C1 to the point you can get awesome quality images out of your new back will take all of 15 or 20 minutes tops. Learning the more advanced tricks for tweaking images to perfection comes simply with time using the software

    :
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  36. #36
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    Re: HELP, my Phase One P45+ is driving me crazy

    I'd like to clarify one point here: users of Power PC Macs (i.e. non-Intel chip architecture) are not required to stay with version 3.7.9 of C-1. One of my Macs is a PowerMac G5 (PPC) running OS 10.4.11. It's slower than Felix's though has lots of RAM and several hard drives. This machine hosts Capture One version 4.11 and mostly works fine. It's not like running it on an Intel Mac, but it will get Felix way beyond where this thread started.

    Tip: if running the configuration I describe above, close C-1 before opening CS3. They don't play nicely together.

    Of course, C1 3.7.9 works fine too, but I feel that moving to 4.11 is worth it.

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    Re: HELP, my Phase One P45+ is driving me crazy

    Quote Originally Posted by Jack Flesher View Post
    Thanks for the clarification on the actual issue and that it was NOT dealer support issue!

    However, as others have indicated, getting started with C1 to the point you can get awesome quality images out of your new back will take all of 15 or 20 minutes tops. Learning the more advanced tricks for tweaking images to perfection comes simply with time using the software
    Maybe you can take that P45+ to the June GetDPI.com workshop out West. A few days with seasoned Phase shooters (including myself and Guy) and you'll forget all about your midnight woes.

    Plus I'll even go shooting out with you at night-owl hours of the day; Ive been itching to do long exposures at night out there.

    Doug Peterson (e-mail Me)
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  38. #38
    Administrator, Instructor Guy Mancuso's Avatar
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    Re: HELP, my Phase One P45+ is driving me crazy

    I agree we would have you so fine tuned by the time you got home you will be so happy you bought one.

    BTW looks like Doug just got busy with a new toy. Bring that bad boy to the workshop bud. Maybe you should just ship that ahead of time after you get to play. I will hold it for ya. LOL
    http://www.captureintegration.com/2009/05/11/2070/
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  39. #39
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    Re: HELP, my Phase One P45+ is driving me crazy

    Quote Originally Posted by ddk View Post
    What's wrong with someone not wanting to deal with all this, if Leo/Felix isn't happy with the purchase, that's all there is to it, I'm sure that we've all bought equipment that didn't fit us in the past.
    While your statement is true in the general case, the thing that gets my goat is that the whole Kübler-Ross grief cycle took place in about 4 hours, from starting to work with the device to the decision to sell. Without saying this to be offensive, this has to be the least amount of work that I have ever seen anyone willing to do to get his value out of a $13000 purchase, by far.

    I am shocked, to be honest.
    Carsten - Website

  40. #40
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    Re: HELP, my Phase One P45+ is driving me crazy

    Quote Originally Posted by Dale Allyn View Post
    I'd like to clarify one point here: users of Power PC Macs (i.e. non-Intel chip architecture) are not required to stay with version 3.7.9 of C-1. One of my Macs is a PowerMac G5 (PPC) running OS 10.4.11. It's slower than Felix's though has lots of RAM and several hard drives. This machine hosts Capture One version 4.11 and mostly works fine. It's not like running it on an Intel Mac, but it will get Felix way beyond where this thread started.

    Tip: if running the configuration I describe above, close C-1 before opening CS3. They don't play nicely together.

    Of course, C1 3.7.9 works fine too, but I feel that moving to 4.11 is worth it.


    Dale:

    I have seen a few be able to run the new versions of software . I do not think that the Mac OS has anything to do with it. The new versions of 4X look for the intel based chip and will not install if not present. I just tried to install on Imac last week and ran into same situation. Early versions of 4x seem to get past this installer which looks for the presence of an intel based chip set.

    The official word from Phase One is that it is not supported. What that means is that if it works but down the road it has issues or quits, don't expect anyone at P1 to help. There position is that we do not support using 4x on non-intel based machines.

    Even my early versions of 4 not 4.1 would run but not smooth and without issues on a Dual 2.0 G5.

    Just a FYI.


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  41. #41
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    Re: HELP, my Phase One P45+ is driving me crazy

    Chris, thanks for the additional info. I definitely run v4.11 on that one machine with no expectation of support from Phase One (and have few issues doing so). It can be a full-time job keeping computers, peripherals and software in a reasonable state of parity. An update on one element often requires an update or replacement of another, and sometimes drivers are slow to come, etc. Or one has multiple boot drives and frequent restarts, etc. Alternatively, one ends up like me with different machines handling different tasks until one finds time (and funds) to bring it all to parity again. It's a cycle which I do not enjoy.

  42. #42
    selsoe
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    Re: HELP, my Phase One P45+ is driving me crazy

    To clarify: The latest versions of Capture One 4 require Mac OS 10.5. They run on either PowerPC or Intel processors, but only Intel processors are supported by Phase One (it have shown to behave a bit unexpected on PPC once in a while, but for some, it runs fine)

  43. #43
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    Re: HELP, my Phase One P45+ is driving me crazy

    Thanks to Digital transitions i am up and running with the P45+ and Capture One 3.7.9
    I also tried 4.8 on my intel IMAC and figured out the workflow there.
    Last night i did some 1-3 minute exposures at ASA 50 and the files were impressive. I still believe that despite this backs capabilities the back does not meet my shooting style, with a few exceptions. I have some very interested parties and think I may move to a nikon full frame system which i believe will suit me better.

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    Re: HELP, my Phase One P45+ is driving me crazy

    Given the success of others I assume the problems I am having with 4.8 must be due to something i am doing wrong. For me, C1 4.8 crashes constantly. Sometimes it takes only 30 seconds and at other times several minutes.

    I completely (or as best I understand "completely") uninstalled the older version of C1 and then did a clean install of 4.8. When I started having problems I ran disk warrior so as to assure I had a clean directory and that all files had disk permission set correctly (or as best I understand "correctly"). No help. Same symptoms as before.

    I have now gone back to 4.7 and although not completely stable it is far better than 4.8

    I am on a Mac (Intel based) and am running the latest update of 10.5.

    Someone please help. I really need C1 but with these crashes I am about to give up. I have run virtually all the other raw converters (ACR, LR, Lightzone, Silkypix, Raw Developer) and have never had crashes. Some of the raw converters mentioned have other issues for sure but stability isn't one of them.

    Thanks in advance for any help

    Doug, where are you now that I really need you

    Woody

  45. #45
    Senior Member stephengilbert's Avatar
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    Re: HELP, my Phase One P45+ is driving me crazy

    Woody,

    Check out this thread, starting at message 37: http://forum.getdpi.com/forum/showth...?t=3687&page=2 There are a few possible solutions there.

    You might also start a new thread about C1 crashing. Your question might get lost here.

    Steve

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    Re: HELP, my Phase One P45+ is driving me crazy

    Quote Originally Posted by stephengilbert View Post
    Woody,

    Check out this thread, starting at message 37: http://forum.getdpi.com/forum/showth...?t=3687&page=2 There are a few possible solutions there.

    You might also start a new thread about C1 crashing. Your question might get lost here.

    Steve
    Quote Originally Posted by woodyspedden View Post
    Given the success of others I assume the problems I am having with 4.8 must be due to something i am doing wrong. For me, C1 4.8 crashes constantly. Sometimes it takes only 30 seconds and at other times several minutes.

    I completely (or as best I understand "completely") uninstalled the older version of C1 and then did a clean install of 4.8. When I started having problems I ran disk warrior so as to assure I had a clean directory and that all files had disk permission set correctly (or as best I understand "correctly"). No help. Same symptoms as before.

    I have now gone back to 4.7 and although not completely stable it is far better than 4.8

    I am on a Mac (Intel based) and am running the latest update of 10.5.

    Someone please help. I really need C1 but with these crashes I am about to give up. I have run virtually all the other raw converters (ACR, LR, Lightzone, Silkypix, Raw Developer) and have never had crashes. Some of the raw converters mentioned have other issues for sure but stability isn't one of them.

    Thanks in advance for any help

    Doug, where are you now that I really need you

    Woody
    4.8.1 was released Friday with bug fixes specific to stability on some small percentage of 8 core mac pros. If that applies to you it's worth some time to download, wipe your current version, and install 4.8.1. If you do, please let us know the results.

  47. #47
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    Re: HELP, my Phase One P45+ is driving me crazy

    Doug, is P1 aware of this "wipe-clean" hassle? Are they going to fix it? Even a dialog box each time a new version is run which says "do you want to delete old settings?" would help, and would take little effort.
    Carsten - Website

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