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Thread: Nikon D800e brand new/problems

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    Senior Member eleanorbrown's Avatar
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    Nikon D800e brand new/problems

    I've have a brand new D800e and am having issues...no image recording, or if an image is recorded it is recorded as black (see histogram) and no functioning live view (see sample's below taken with my iPhone). Tried with my new Nikkor lenses that work perfectly on my Nikon D5100. Anyone ever seen anything like this? Could I be doing something wrong or could there be something very wrong with the camera? Thanks! Eleanor


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    Subscriber & Workshop Member GrahamWelland's Avatar
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    Re: Nikon D800e brand new/problems

    RIP - time to talk to your dealer.

    There seem to be some QC issues with the D800's - I have a full spectrum IR/UV converted camera on it's way this week. The first batch were converted and even after firmware update locked up as dead bricks. They had to go back for replacement by Nikon (subsequent D800's converted have been fine). So I think there are some supply/quality issues. You may just be unlucky but given the number of cameras there are bound to be some outliers.
    Remember: adventure before dementia!

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    Administrator, Instructor Guy Mancuso's Avatar
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    Re: Nikon D800e brand new/problems

    Maybe reload firmware , format your card in camera, could be bad card or not camera friendly. Some things to try
    Photography is all about experimentation and without it you will never learn art.

    www.guymancusophotography.com

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    Senior Member eleanorbrown's Avatar
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    Re: Nikon D800e brand new/problems

    Thanks Guy...I've already tried two SD cards and formatted in camera. I'll check into firmware issue. Eleanor

    Quote Originally Posted by Guy Mancuso View Post
    Maybe reload firmware , format your card in camera, could be bad card or not camera friendly. Some things to try

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    Re: Nikon D800e brand new/problems

    Quote Originally Posted by GrahamWelland View Post
    RIP - time to talk to your dealer.

    There seem to be some QC issues with the D800's - I have a full spectrum IR/UV converted camera on it's way this week. The first batch were converted and even after firmware update locked up as dead bricks. They had to go back for replacement by Nikon (subsequent D800's converted have been fine). So I think there are some supply/quality issues. You may just be unlucky but given the number of cameras there are bound to be some outliers.
    I am eager to see how that conversion works out.
    Who did it for you?
    -bob

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    Subscriber & Workshop Member GrahamWelland's Avatar
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    Re: Nikon D800e brand new/problems

    Spencer Cameras - I have a full spectrum passive cooled converted D800 for use for LLOONNNNNGGGGG exposure and any combination of visible or IR / near UV with filters. I also have a standard D800e on order. I'm off next week doing a night shooting workshop in Bodie/Mono Lake/Tioga Pass so I'm hoping to put it through it's paces with a Zeiss 21/25/50/85 combo (plus I have a rented D800 because I wasn't sure my converted D800 would arrive - my plan B option)
    Remember: adventure before dementia!

    As Oscar Wilde said, "my tastes are simple, I only like the best"

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    Administrator, Instructor Guy Mancuso's Avatar
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    Re: Nikon D800e brand new/problems

    Quote Originally Posted by eleanorbrown View Post
    Thanks Guy...I've already tried two SD cards and formatted in camera. I'll check into firmware issue. Eleanor
    What brand. Try another brand and try CF slot actually try one of your phase cards . Format it
    Photography is all about experimentation and without it you will never learn art.

    www.guymancusophotography.com

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    Administrator Bob's Avatar
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    Re: Nikon D800e brand new/problems

    If live view is not working it is almost surely not a storage card issue.
    -bob

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    Administrator, Instructor Guy Mancuso's Avatar
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    Re: Nikon D800e brand new/problems

    Good point Bob totally overlooked the live view. Damn this is not good. She waited so long for this I feel really bad.
    Photography is all about experimentation and without it you will never learn art.

    www.guymancusophotography.com

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    Senior Member eleanorbrown's Avatar
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    Re: Nikon D800e brand new/problems

    Thanks to the responses on the forums I've gathered enough information to make the decision to return the camera to the dealer for a refund...last thing I need is a camera that may have "issues"... Thanks for the help and it's back to more waiting. Eleanor

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    Re: Nikon D800e brand new/problems

    Maybe it just saw the matrix?

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    Senior Subscriber Member Steen's Avatar
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    Nikon D800e brand new/problems

    Quote Originally Posted by eleanorbrown View Post

    Thanks to the responses on the forums I've gathered enough information to make the decision to return the camera to the dealer for a refund...last thing I need is a camera that may have "issues"... Thanks for the help and it's back to more waiting. Eleanor

    I think it would be reasonable to ask for an immediate replacement.

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    Re: Nikon D800e brand new/problems

    Quote Originally Posted by Steen View Post
    I think it would be reasonable to ask for an immediate replacement.
    I would suggest trying the next one in store.....and yes immediate replacement is the minimum...especially if you drove a distance to procure the lens.

    Bob

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    Re: Nikon D800e brand new/problems

    Quote Originally Posted by Steen View Post
    I think it would be reasonable to ask for an immediate replacement.
    If they have one in stock. If that was the only one, then she is out of luck.

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    Senior Member eleanorbrown's Avatar
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    Re: Nikon D800e brand new/problems

    Got an email from the owner of the store this morning and the Nikon rep in the area is going to arrange for a replacement next week...good news! Eleanor
    Eleanor Brown
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    Subscriber & Workshop Member GrahamWelland's Avatar
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    Re: Nikon D800e brand new/problems

    Quote Originally Posted by eleanorbrown View Post
    Got an email from the owner of the store this morning and the Nikon rep in the area is going to arrange for a replacement next week...good news! Eleanor
    my experience of Nikon is that they typically step up and do the right thing. Good luck with the new one.
    Remember: adventure before dementia!

    As Oscar Wilde said, "my tastes are simple, I only like the best"

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    Senior Member Stefan Steib's Avatar
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    Re: Nikon D800e brand new/problems

    Graham

    how did they do the passive cooling - ist there a fan or some kind of cooler attached to the camera ? Am interested to get this kind of cooling for my converted Canon 5DMK2 as I will soon buy a second body and use the conversion only for special purposes anymore.

    TIA
    Stefan

    Quote Originally Posted by GrahamWelland View Post
    Spencer Cameras - I have a full spectrum passive cooled converted D800 for use for LLOONNNNNGGGGG exposure and any combination of visible or IR / near UV with filters. I also have a standard D800e on order. I'm off next week doing a night shooting workshop in Bodie/Mono Lake/Tioga Pass so I'm hoping to put it through it's paces with a Zeiss 21/25/50/85 combo (plus I have a rented D800 because I wasn't sure my converted D800 would arrive - my plan B option)
    because photography is more than technology - and " as we have done this all the time "
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    Re: Nikon D800e brand new/problems

    Quote Originally Posted by GrahamWelland View Post
    Spencer Cameras - I have a full spectrum passive cooled converted D800 for use for LLOONNNNNGGGGG exposure and any combination of visible or IR / near UV with filters. I also have a standard D800e on order. I'm off next week doing a night shooting workshop in Bodie/Mono Lake/Tioga Pass so I'm hoping to put it through it's paces with a Zeiss 21/25/50/85 combo (plus I have a rented D800 because I wasn't sure my converted D800 would arrive - my plan B option)
    More than passive cooling (whatever that entails!), what about the IR light near the sensor (this is part of the Nikon's slow shutter control)? Do you get weird light streaks while using long exposures while the body cap is on?

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