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Thread: iMac 2017 & Eizo CX271

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    iMac 2017 & Eizo CX271

    Not sure if this is the correct forum, but I'll start here.

    I just bought an iMac 2017 and (used to) have a 2 monitor system on my 8YO Mac. The Eizo CX271 worked fine with the DVI port on the Mac.

    Now I don't have a DVI port in the iMac: only 2 Thunderbolt3 ports and 4 USB 3.2 (I think) ports. I've bought just about every Apple Thunderbolt accessory:
    . Thunderbolt to HDMI (works with the Eizo)
    . Thunderbolt to DVI (not sure it's truly Thunderbolt 3 as there is a monitor symbol on the Thunderbolt end and a DVI male connector on the other end)
    . Thunderbolt3 to USB C connector. Used to connect a USB C male and mini-port from the connector to the Eizo.

    I've tried all of these with the appropriate wires to interface from the iMac to the corresponding port on the CX271. Only the HDMI works, but I cannot get the high (recommended on the monitor screen) resolution with the HDMI, even when I try all Hz options.

    Any help getting this to work would be greatly appreciated! Neither the Eizo support sight has an answer, nor does a call to Brad at Capture Integration (to be honest, I haven't called Brad back and he didn't have a whole lot of time to research further).

    Thanks,
    Bob

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    Re: iMac 2017 & Eizo CX271

    I assume that you may have better luck with display port cables if the Eizo CX271 supports them.

    Thunderbolt 3 to Dual DisplayPort Adapter | Sonnet

    The page cannot be found

    Found this in a review of the CX271 "It's recommended to use the supplied cable if connecting via DVI interface, as inferior cables may not support the high resolution of this display." "DisplayPort: 1.07 billion from a palette of 278 trillion, DVI, HDMI: 16.77 million from a palette of 278 trillion"

    Review here: https://www.ephotozine.com/article/e...r-review-24636

    Hope this helps.

    Bob

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    Re: iMac 2017 & Eizo CX271

    Call Apple ...
    Bart ...

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    Re: iMac 2017 & Eizo CX271

    I'm going broke with adapter cables and "dongles"!
    I have a thunderbolt to display port cable coming and will connect it to the Apple "multipart" adapter and the apple thunderbolt 3 to thunderbolt 2 adapter...
    Per Eizo, http://www.eizoglobal.com/support/co...c/mac/mac2017/
    but it doesn't even list the CX271...

    I'll have to think about the Sonnet adapter if the above doesn't work. Thanks for the link!


    Quote Originally Posted by docmoore View Post
    I assume that you may have better luck with display port cables if the Eizo CX271 supports them.

    Thunderbolt 3 to Dual DisplayPort Adapter | Sonnet

    The page cannot be found

    Found this in a review of the CX271 "It's recommended to use the supplied cable if connecting via DVI interface, as inferior cables may not support the high resolution of this display." "DisplayPort: 1.07 billion from a palette of 278 trillion, DVI, HDMI: 16.77 million from a palette of 278 trillion"

    Review here: https://www.ephotozine.com/article/e...r-review-24636

    Hope this helps.

    Bob

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    Re: iMac 2017 & Eizo CX271

    Perhaps, but my guess is that they will suggest their products (which I already have) and conclude the Eizo is faulty...
    Always happens when you tell apple another manufacturer is involved with something, as well as most other vendors in my experience.
    Thanks for the idea,
    Bob

    Quote Originally Posted by Knorp View Post
    Call Apple ...

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    Re: iMac 2017 & Eizo CX271

    Quote Originally Posted by rga View Post
    Perhaps, but my guess is that they will suggest their products (which I already have) and conclude the Eizo is faulty...
    Always happens when you tell apple another manufacturer is involved with something, as well as most other vendors in my experience.
    Thanks for the idea,
    Bob
    Another thought: what about a "Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter" and "Mini DisplayPort to DVI Adapter" ?
    The Thunderbolt 2 connector seems to be compatible with the MiniDisplayPort.

    And call Apple ...
    Bart ...

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    Re: iMac 2017 & Eizo CX271

    Thanks. I have the 3->2 adapter apple adapter. A cable with a 2->DisplayPort is on it's way. I'll let you know.
    And will call apple and Eizo on Tuesday...
    Thanks again,
    Bob

    Quote Originally Posted by Knorp View Post
    Another thought: what about a "Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter" and "Mini DisplayPort to DVI Adapter" ?
    The Thunderbolt 2 connector seems to be compatible with the MiniDisplayPort.

    And call Apple ...

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    Re: iMac 2017 & Eizo CX271

    I called Apple and sent a help ticket to Eizo.
    Both said to purchase an aftermarket (Apple doesn't make one) a USB-C to Display Port (not mini-display port) cable. Additionally, if you use an Eye1 or similar external calibration device, you will need a USB cable that fits the Eizo (the CX 271 requires a USB 3b).

    The after market cable ordered (recommended by Apple) was this:
    https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

    Arrives tomorrow. I'll let you know if it works. Eizo also has this support page which may be helpful to others:
    Thunderbolt 3 (MacBook Pro) Compatibility with EIZO Monitors | EIZO

    Best,
    Bob
    www.robertadlerphotography.com
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    Re: iMac 2017 & Eizo CX271

    Works like a charm. Advice also is to not go through any sort of converter, but plug the USB3 directly into the Apple monitor’s port.
    Thanks everyone.

    Quote Originally Posted by rga View Post
    I called Apple and sent a help ticket to Eizo.
    Both said to purchase an aftermarket (Apple doesn't make one) a USB-C to Display Port (not mini-display port) cable. Additionally, if you use an Eye1 or similar external calibration device, you will need a USB cable that fits the Eizo (the CX 271 requires a USB 3b).

    The after market cable ordered (recommended by Apple) was this:
    https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

    Arrives tomorrow. I'll let you know if it works. Eizo also has this support page which may be helpful to others:
    Thunderbolt 3 (MacBook Pro) Compatibility with EIZO Monitors | EIZO

    Best,
    Bob
    www.robertadlerphotography.com
    Likes 1 Member(s) liked this post

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    Re: iMac 2017 & Eizo CX271

    Hip hip hurrah
    Bart ...
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