Sigma PhotoPro 4.0 crashes

[aprillove20]

By the way, have you removed the older versions?

 

[otumay]

Kofronj, thank you for your most informative response. I shall do as you told me. I also have the iStat add-on, which I shall remove immediately.
Aprillove20, yes, I did.
I shall start afresh next morning.
Thanks, both of you.
Best,
Osman

 

[Don Ellis]

Don, when I close the main window, i.e. by clicking the red dot in a Mac window, SPP4 quits, closing the conversion window as well.

Yes, that works like mine.

By the way, the images that cause SPP4 to crash (at least a third of the files) cannot be opened in the conversion window, because when double-clicked, the conversion windows tries to open, then the yellow animated progress bar on top right freezes and SPP4 crashes.

But that's not like mine -- my SPP4 will at least open and convert all images. You can just try to close the Conversion Window or it will freeze.

Sorry I couldn't help... but you remind me to contact Sigma. We can't be the only ones having trouble with the new version.

Good luck.
Don

 

[Kofronj]

Osman,

Should you still be having problems, log into the account that you normally run the software from.

delete the following files:

users/your account/Library/Preference/PhotoPro.state.xml
users/your account/Library/Preference/com.sigmaphotopro.plist

That should reset your SPP to 'baseline'

Jim

 

[otumay]

Jim,
This is solid gold advice! I did as you told, and my troubles ended. Thank you, my friend.
Best,
Osman

 

[Kofronj]

Osman,

Great news! The software is usually rock solid, but that's the easiest way to reset issues. You should not need to delete older versions---and you may prefer the high ISO B/W 'graininess' of the older SPP versions to version 4, which substantially reduces grain (noise).

I'm packing up my Sigma gear and getting ready to head out to the wilds of Utah for a couple weeks of landscape work...

 

[otumay]

Jim, I owe a lot to your expertise. I wish you a very good and fruitful journey in the wilds of Utah, looking forward to see some of your 'catch'

 

[Streetshooter]

Osman,

Should you still be having problems, log into the account that you normally run the software from.

delete the following files:

users/your account/Library/Preference/PhotoPro.state.xml
users/your account/Library/Preference/com.sigmaphotopro.plist

That should reset your SPP to 'baseline'

Jim

Jim....
Excellent Sir!