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Thread: a900 failure out of warranty

  1. #1
    Subscriber Member mwalker's Avatar
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    a900 failure out of warranty

    My A900 had a intermittent failure only called "camera failure" in the LCD. It would reset with a battery removal but return a few shots later. Purchased 12/08 so out of factory warranty. Sony's policy; flat fee to fix no matter what the problem $508.00. I guess flat fees are routine with the big guys?
    Last edited by mwalker; 1st June 2010 at 12:00.
    Mike

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  2. #2
    hardloaf
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    Re: a900 failure out of warranty

    Quote Originally Posted by mwalker View Post
    My A900 had a intermittent failure only called "camera failure" in the LCD. It would reset with a battery removal but return a few shots later. Purchased 12/08 so out of factory warranty. Sony's policy; flat fee to fix no matter what the problem $508.00. I guess flat fees are routine with the big guys?
    Yes, and there can be more than one flat rate.

    In any case if you bought it with some credit card it may double your warranty. This is rather standard benefit now - call them and ask.

    Andrey

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    Senior Member danielmoore's Avatar
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    Re: a900 failure out of warranty

    That's an eye opener, I am thinking of picking up a used FF Sony and need to factor that in. Just had the LCD replaced on my out of warranty D700, which from the service manual (yes, I entertained the notion of opening it up) requires a very serious amount of disassembly. Nikon in El Segundo quoted me 224.00 and held to it, I had it back in a week and am glad to see this wasn't a blanket flat rate job.
    I'm guessing you've already contemplated sending it to Precision or another well regarded repair shop?
    DeOxit liquid is said to work minor miracles with some unexplained errors. If you haven't already, find some and treat the lens mount/contacts/battery grip contacts, everything you can find before sending it in. The A900 may also have a factory reset sequence and that's worth a shot as well. Do keep us updated.

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    Subscriber Member mwalker's Avatar
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    Re: a900 failure out of warranty

    I read a thread down below that Marc had the same issue and was easily fixed by repositioning the aperture lever. I have contacted tech support and if thats all it is they better not charge me $508.00.!! I can fix that myself. I wish I would have read that thread before I sent it in. We'll see if they do the right thing confirm that is the problem and send it back to me with little or no charge.
    Mike

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    Re: a900 failure out of warranty

    Quote Originally Posted by mwalker View Post
    I read a thread down below that Marc had the same issue and was easily fixed by repositioning the aperture lever. I have contacted tech support and if thats all it is they better not charge me $508.00.!! I can fix that myself. I wish I would have read that thread before I sent it in. We'll see if they do the right thing confirm that is the problem and send it back to me with little or no charge.
    Yeah, he (Marc) claims that he is no "tech geek" and slips those ingenious solutions sneakily.

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    Subscriber Member mwalker's Avatar
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    Re: a900 failure out of warranty

    Quote Originally Posted by Vivek View Post
    Yeah, he (Marc) claims that he is no "tech geek" and slips those ingenious solutions sneakily.

    I was in on that thread but wasn't paying any attention to the problem or solution DUH just discussing another service problem
    Mike

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    Senior Member edwardkaraa's Avatar
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    Re: a900 failure out of warranty

    This 500$++ flat fee is plain ridiculous. Luckily it doesn't seem to apply worldwide. Here in Bangkok there is no flat fee, Sony charges per job.
    M262 ZM 25/2.8 35/1.4 50/2 85/2

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    Subscriber Member mwalker's Avatar
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    Re: a900 failure out of warranty

    Update: they charged me $508 to reset the aperature lever even though I called and told them not too.
    Mike

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    Member dbogdan's Avatar
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    Re: a900 failure out of warranty

    Ouch!!! Shipping cost and maybe a simple diagnostic fee, but that's way overboard.
    I slipped, walking a stream in the Smokey's, a few years back. My Nikon D2x with the 24-70 AFS took a very quick bath... total cost, $550, for the pair. I'd try to turn up the heat on that 10 second fix!!

    Good Luck!

  10. #10
    Senior Member viablex1's Avatar
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    Re: a900 failure out of warranty

    charge it on amex and then charge it back that is bull...

  11. #11
    Denis
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    Re: a900 failure out of warranty

    Hi from australia. My A900 has crashed with the same very friendly error, not!

    Very frustrating and its been 2 days and I am already having witdhrawals. I tried adjusting the aperture lever, to no avail. I think I am adjusting the correct lever :-(. I am from the west and SOny want me to send it over East which is very far and therefore many weeks without my baby. sonysucks.com I have an 45 year old pentax and a 10mpcanon but cannot bring myself to use the canon after using the a900.

    just after some symphathy

    cheers
    denis

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    Subscriber Member mwalker's Avatar
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    Re: a900 failure out of warranty

    I love the picture quality of the camera but I'm afraid I couldn't recommend buying one because out of warranty service is a rip off. Stick with your Nikons and Canons.
    Mike

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    Re: a900 failure out of warranty

    Quote Originally Posted by mwalker View Post
    Stick with your Nikons and Canons.
    That's my thought process. As much as I'd like a 135 f1.8 for portraits, the mainstay of my business at the moment I need pro support which NPS gives me. A few weeks ago I had a fault on the LCD panel on one of my speedlights. I posted it to them Monday and got it back middle of the next week, with new panal fitted at reasonable cost. There was a bank holiday weekend in the way. 3-4 working day turnaround at Nikon so if I'd have taken it in and picked it up it would have been even quicker. I needed two speedlights for a job that weekend.
    You would have thought a speedlight wouldn't have been a major priority but it's NPS (UK) service which has been exemplary the few times I've needed it.

  14. #14
    Denis
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    Re: a900 failure out of warranty

    anyways, I just discovered that I have a 2 year warranty because I purchased the a900 with AMEX, just trying to get confirmation. Who builds a camera that dies after 1 year...just after the standard warranty runs out. I am so pissed as the sunset was amazing infront of my home today, near beach front, it was so beautiful but no camera , see some samples of the my beach front photos on my site at www.denishogan.com

    I will let you know how I go and what it costs if I am not covered by insurance. I am going to dig my old canon out else I go crazy or check out the Canon MKII n sell the flippin sony

    Sony should do a RECALL at no cost to clients, like they did with the toyota fiasco.

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    Senior Member dhsimmonds's Avatar
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    Re: a900 failure out of warranty

    Hi David

    Has anyone tried the UK Sony service out of warranty? David Kilpatrick also advertises an independant and ex-Minolta repairer in his Alpha club magazine. David K is a long time Sony pro user and photo journalist. If you are interested I will look up the ad for you.

    Hi Denis

    Plenty of sympathy....the 900 is a gorgeous cam to use.........that Zeiss 135/1.8 is a dream as are all their Alpha fit lenses. I would just have to buy another body as a back-up if mine went AWOL! Neither a Canon or a Nikon, as good as they are would do it for me. As an aside, myA900 will be two years old this December...round the world with me twice and numerous trips out to remote places....have I just been lucky?
    Or on a more practical note, have you done a camera reset?
    Last edited by dhsimmonds; 10th June 2010 at 05:55.
    Cheers, Dave
    www.simmondsphotography.com

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    Senior Member Eoin's Avatar
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    Re: a900 failure out of warranty

    Sorry to hear of the problems you 2 guys are having. I can't say I've read of many problems here or elsewhere regarding the a900. Sony's service sucks compared to CPS or NPS. My own experience was fraught with lack of product knowledge or a system in place to accept return of a ZA135F2 for a loose hood. In the end I gave up. the hood still "jingles" but hasn't gotten any worse over the past year.

    All that being said, my two a900s haven't missed a heart beat. Great camera, beautiful files, big & bright viewfinder. I keep telling myself these are my last cameras for a long time ...... we'll see!.
    A7II, FE 35, 55 C/Y 18, 28, 85, 100, 28-85

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    Subscriber Member mwalker's Avatar
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    Re: a900 failure out of warranty

    Love the files but hate the $508.00 flat service fee...huge ripoff especially with realieabily issues
    Mike

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  18. #18
    davemj98
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    Re: a900 failure out of warranty

    Well I just got mailing from sony offering to extend my warrenty, which will expire next month. But that does not cover accidental; what to do?
    Dave

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    Subscriber Member mwalker's Avatar
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    Re: a900 failure out of warranty

    Quote Originally Posted by davemj98 View Post
    Well I just got mailing from sony offering to extend my warrenty, which will expire next month. But that does not cover accidental; what to do?
    Dave
    Do it
    Mike

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    Senior Subscriber Member Steen's Avatar
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    Re: a900 failure out of warranty

    Quote Originally Posted by mwalker View Post
    Update: they charged me $508 to reset the aperature lever even though I called and told them not too.
    Mike, I suggest you send the link to this thread to Sony.
    Hopefully they'll reconsider the way they have treated you and the money they have charged you just for resetting an aperture lever - even being told not to.
    It would be of important value for Sony's reputation if this story found a happy ending.

  21. #21
    Senior Member Brian Mosley's Avatar
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    Re: a900 failure out of warranty

    I've only had occasion to call on Sony warranty once, for an mp3 player... it was not a pleasant experience - this is the kind of thing that ruins a company's reputation.

    Good luck Mike, please report back when you get a response from them - hope they will do the right thing.

    Cheers

    Brian

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    Subscriber Member mwalker's Avatar
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    Re: a900 failure out of warranty

    Quote Originally Posted by Steen View Post
    Mike, I suggest you send the link to this thread to Sony.
    Hopefully they'll reconsider the way they have treated you and the money they have charged you just for resetting an aperture lever - even being told not to.
    It would be of important value for Sony's reputation if this story found a happy ending.
    Hi Steen, where would you send it? If anyone knows or wants to try to pass this thread on to a sony rep please and thank you.
    The guy at the service center when I called gave me these comments:
    1. you signed our repair policy flat rate agreement (this was prior to me reading fully the other thread. even though I called right after I sent it to them and they said they would send it back)
    2.its not our policy to let you talk to a technician. (even though they said I could before they started to fix the camera)
    3. once the item is in the system they can not stop the train. (again even though they said they could initially).

    I would be happy for a Sony rep to come on this forum and give their side of the story but I don't see that happening. If the camera malfunctions again separate from this issue I will sell the lenses and go back to Nikon. I will keep you informed on any further developments if any.
    Last edited by mwalker; 11th June 2010 at 03:56.
    Mike

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    Re: a900 failure out of warranty

    Mike,

    I'm sure you're a nice guy, but I have little sympathy for you.

    $508 sounds expensive, and it is expensive, and just to "reset a lever". Well , that may or not be the repair. It really doesn't matter. You know if your camera is out of warranty, and you send it to Sony for repair, it's going to cost $508 no matter what they do.

    If you go to the emergency room, you know one thing is certain... they'll rape you with the charges. The ER is going to charge a minimal fixed fee no matter what the diagnosis. So what do you do to protect yourself? You buy health insurance.

    Why didn't you purchase the extended warranty? I purchased a 3 yr. extended on both my a700 and a850 for under $200. I just checked SonyStyle, and the a900 3 year extended sells for $179 or $230 for the 4 year. I think that's pretty cheap for peace of mind.

    I hope your repaired camera gives you many more months of good service. If you decide to "go back to Nikon", or any other brand, I hope you remember to purchase an extended warranty. I suspect Nikon's out of warranty repairs aren't cheap either.

    Graham

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    Senior Member ecsh's Avatar
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    Re: a900 failure out of warranty

    +1. Not to sound cruel, buts its a roll of the dice, and i have seen this post on Nikons and Canons as well. It is not just Sony.

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    Senior Member danielmoore's Avatar
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    Re: a900 failure out of warranty

    A flat rate of 508.00 is rape. You bet I have sympathy for those that pay it.
    The very reasonable rate I paid Nikon to replace my out of warranty LCD screen was a sigh of relief and in fact was very close to the cost of 1 years extended warranty. Most importantly, no work was done until the -estimate- was approved.

  26. #26
    Member dbogdan's Avatar
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    Re: a900 failure out of warranty

    Most importantly, no work was done until the -estimate- was approved.

    Great point and something I had forgotten. If Sony would have had such a step in the work order repair flow, we wouldn't be talking about this now.

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    Subscriber Member mwalker's Avatar
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    Re: a900 failure out of warranty

    Quote Originally Posted by GrahamB View Post
    Mike,

    I'm sure you're a nice guy, but I have little sympathy for you.

    $508 sounds expensive, and it is expensive, and just to "reset a lever". Well , that may or not be the repair. It really doesn't matter. You know if your camera is out of warranty, and you send it to Sony for repair, it's going to cost $508 no matter what they do.

    If you go to the emergency room, you know one thing is certain... they'll rape you with the charges. The ER is going to charge a minimal fixed fee no matter what the diagnosis. So what do you do to protect yourself? You buy health insurance.

    Why didn't you purchase the extended warranty? I purchased a 3 yr. extended on both my a700 and a850 for under $200. I just checked SonyStyle, and the a900 3 year extended sells for $179 or $230 for the 4 year. I think that's pretty cheap for peace of mind.

    I hope your repaired camera gives you many more months of good service. If you decide to "go back to Nikon", or any other brand, I hope you remember to purchase an extended warranty. I suspect Nikon's out of warranty repairs aren't cheap either.

    Graham
    Don't need / want sympathy. If the camera fails again I will mash it on the ground.
    I'm more pissed that they didn't send the camera back after I asked them too and THEY said they would and didn't. As far as the $508 you're right I rolled the dice and didn't take the extended warranty. I will say however a flat rate policy is a bad policy IMO. I have to give estimates in my business.
    A estimate policy would be nice if you would have the time to go through that process and a flat rate if you where in a hurry.
    Last edited by mwalker; 15th June 2010 at 19:06.
    Mike

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    Senior Subscriber Member Steen's Avatar
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    Re: a900 failure out of warranty

    Quote Originally Posted by mwalker View Post
    Hi Steen, where would you send it? If anyone knows or wants to try to pass this thread on to a sony rep please and thank you.
    ~snip~

    Ouch, you are right, Mike, it's not at all that easy.
    On their website the Sony USA folks are hiding themselves so that you don't get any address of their company and not even an email address for customer inquiries.
    Scary

    I suggest you call them at this phone number and ask for an email address so that you can send them the link to this thread and ask them for a fair solution.
    Make your email to the top management of the company, and please keep us informed about how everything turns out.

    http://esupport.sony.com/US/perl/contact-relation.pl?



  29. #29
    Subscriber Member mwalker's Avatar
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    Re: a900 failure out of warranty

    steen thanks for looking this up but I'm done with it. As people have pointed out the whole ordeal is my fault for not buying the extended warranty. (Aside from them saying they would send it back so I could fix it myself). Maybe other people will read this and find out how to reset the apiture lever and not send their cameras to service. Sonys are expensive without a warranty.
    Mike

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  30. #30
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    Re: a900 failure out of warranty

    It seems this flat rate pricing, being about double the cost of a single repair, should make us rethink our approach to extended service plans.

    They used to be an expensive insurance policy. You'd spend more than the cost of a single repair, or get rid of the camera before you'd ever need it.

    These days, having a body for 4 years is commonplace, and the chances of SOMETHING coming up in that time is pretty high. Minor problems might not make the camera unusable, so paying $500 to repair it would be silly. But if you've got the plan...no worries.

    I got the 4 year plan on my A700 for $170 or something. After two years, I had...

    ...a dirty sensor that wouldn't blow clean
    ...a dirty VF, made worse by my haphazard attempt to change a screen
    ...the notorious skipping thumbwheel
    ...a very sticky SSS switch (from who knows what)
    ...a broken flash shoe from using the camera in the cold and having the flash break off the brittle plastic.

    Add in the general wear and tear that probably resulted in AF degradation, and the camera really needed a tune up.

    The camera came back with AF that seems to work better, and a flash shoe that was less "sloppy" with my 58 flash than my original. The camera is like new.

    If I do that twice, it's $90 a pop. More than fair.

    I'll get a similar plan with my next camera. This one was from Best Buy, which was a rare coincidence of their A700 blowout sale. Having a dropoff point was great. I'll have to see if I can get one through them even if I buy my camera elsewhere. Since it may be used, I'll go with Squaretrade. I've used them before and been satisfied too.

  31. #31
    Subscriber Member mwalker's Avatar
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    Re: a900 failure out of warranty

    I was never offered or prompted for an extended warranty though I probably could have found one on line. In the past my attitude toward an extended warranty was if it didn't break during the normal manufacturing warranty it probably wouldn’t break....I'm rethinking that for the future. If I was using this camera professionally it would be a no brainer.
    Mike

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    Re: a900 failure out of warranty

    Mike,

    I fully agree. And the doubling of the warranty with your credit card helps there as well.

    The flipside is that the BB warranty (not sure about Squaretrade or other options) is that it covered user damage. My broken flash shoe would fall into that category (and would have entailed the standard expensive repair). That made me take the plunge.

    If it's got a bunch of caveats and exemptions for those sorts of things, the decision is more difficult to make.

  33. #33
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    Re: a900 failure out of warranty

    I've just read this thread for the first time and am quite surprised - Sony warrants the a900 and all their lenses for two years in Canada. (Which is then doubled by my Mastercard.)

    Might that be ammunition to get service in other countries?

    Bill

  34. #34
    Subscriber Member mwalker's Avatar
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    Re: a900 failure out of warranty

    Quote Originally Posted by Bill Caulfeild-Browne View Post
    I've just read this thread for the first time and am quite surprised - Sony warrants the a900 and all their lenses for two years in Canada. (Which is then doubled by my Mastercard.)

    Might that be ammunition to get service in other countries?

    Bill

    I don't understand why it would be different....oh well I'm taking it to Southern Russia Saturday for a month that will put it through its paces. Like I said if it fails again I'm mashing it on the ground, sell the lenses. I'm taking a M9 and M7 for backup / primary.
    Mike

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  35. #35
    Endos
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    Re: a900 failure out of warranty

    In Spain Sony gives five-year warranty with pro support for the A900/A850.
    They seem to have different policies depending on the country.

    Juan

  36. #36
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    Re: a900 failure out of warranty

    I personally would call Sony customer service and talk to them. Based on past experience, I find that as long as you have a reference for the conversation you had with Sony repair, where you specifically asked them to return back the product without the "repair", Sony customer service will work on refunding the money.

    I personally got my A900 on Oct.2008 (nearly 1 year and 8 months back) and have not had even a whisper of a problem till date. I do have a 3-year ADH extended warranty from Sony for it, however.
    A900 with a few lenses, flashes etc.

  37. #37
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    Re: a900 failure out of warranty

    Quote Originally Posted by mwalker View Post
    My A900 had a intermittent failure only called "camera failure" in the LCD. It would reset with a battery removal but return a few shots later. Purchased 12/08 so out of factory warranty. Sony's policy; flat fee to fix no matter what the problem $508.00. I guess flat fees are routine with the big guys?
    if you purchased it with a credit card, there might be an extended warrany feature. check with them.

  38. #38
    debuggerus
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    Re: a900 failure out of warranty

    I've checked the rate for my A700,A900 which have the skipping wheel problem. My A900's joystick also is dead.
    Flat rates are $458, $508.
    To my surprise, the flat rate for A850 is $228. What the heck?

    precisioncamera has a flat rate quote of $370.95 for A900. I'm not sure if that flat rate program covers the same things as the Sony flat rate program.

  39. #39
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    Re: a900 failure out of warranty

    I have an insurance policy on my A900 (and a bunch of lenses) thru my home owners insurance. It's roughly $6 per month ($74/year). It insures me for theft and breakage and even has an "idiot" clause in it. If I ever need a repair, I might have to let my tripod fall over. Fortunately I have a great local shop here that can do repairs in house.

    I too had the ap level problem but was able to find and fix it before I had to send it in...

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