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Thread: Issue with RX1rII is with Light Leak

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    Issue with RX1rII is with Light Leak

    Apparently the issue with the new RX regards a light leak affecting some cameras that happens in direct, harsh light with the EVF engaged. Affected serial numbers are follows (translated from French):

    If the serial number of the DSC- RX1RM2 apparatus is comprised in the range indicated below, it can be concerned:

    Product serial numbers from 7360021 to 7360551

    Product serial numbers from 7760004 to 7760052

    Product serial numbers from 8160021 to 8160357

    ---

    Luckily, my camera's SN starts with 631

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    Re: Issue with RX1rII is with Light Leak

    Where did you get the information?

    I will wait for official sony release.

    My sample is within the first series! #736...

    I have never noticed any light leak and checked again under a light with the evf up!

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    Re: Issue with RX1rII is with Light Leak

    It seems that a post in a dpreview forum is the source for this and it is repeated here and at fredmiranda.

    What makes it quite intriguing (if it is official) is the complete absence of reports anywhere of a light leak!

    There have only been couple of DOA (dpreview) reports!

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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by dandrewk View Post
    Apparently the issue with the new RX regards a light leak affecting some cameras that happens in direct, harsh light with the EVF engaged. Affected serial numbers are follows (translated from French):

    If the serial number of the DSC- RX1RM2 apparatus is comprised in the range indicated below, it can be concerned:

    Product serial numbers from 7360021 to 7360551

    Product serial numbers from 7760004 to 7760052

    Product serial numbers from 8160021 to 8160357

    ---

    Luckily, my camera's SN starts with 631
    +1
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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by dandrewk View Post
    Apparently the issue with the new RX regards a light leak affecting some cameras that happens in direct, harsh light with the EVF engaged. Affected serial numbers are follows (translated from French):

    If the serial number of the DSC- RX1RM2 apparatus is comprised in the range indicated below, it can be concerned:

    Product serial numbers from 7360021 to 7360551

    Product serial numbers from 7760004 to 7760052

    Product serial numbers from 8160021 to 8160357

    ---

    Luckily, my camera's SN starts with 631
    Bad news. See: http://esupport.sony.com/US/p/news-i...M2&news_id=499


    #6310198 to 6311127
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    Re: Issue with RX1rII is with Light Leak

    Yes – the Sony announcement says "Some products with serial number from 6310198 to 6311127."

    This doesn't jibe with the numbers listed above. No doubt a problem in translating French numbers into English?

    Kirk

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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by thompsonkirk View Post
    Yes – the Sony announcement says "Some products with serial number from 6310198 to 6311127."

    This doesn't jibe with the numbers listed above. No doubt a problem in translating French numbers into English?

    Kirk
    Hardly. The first recall notice came from Sony France. Most likely those numbers apply to cameras sold in France and/or Europe.

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    Re: Issue with RX1rII is with Light Leak

    There is no word from sony.nl (not shocking).

    I have asked them if they are aware of any issues and the notices put out by Sony (elsewhere). Awaiting response.

    Not pleased.

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    Re: Issue with RX1rII is with Light Leak

    I have pictures of leaked light via the popped EVF. Will post them in a while separately.
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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by Vivek View Post
    Bad news. See: Sony eSupport - DSC-RX1RM2 - News & Alerts


    #6310198 to 6311127
    That includes my camera. I'm still in the eligible return period so if I see any evidence of a light leak it is going back to Amazon.

    Edit: Just checked for light leaks and no problem detected. Checked again using a stronger led light and definitely see a leak in lower right corner. Called the Sony hotline for this issue and they sent me a Fedex return shipping label. They will ship me a new camera as soon as they receive mine.
    Last edited by scho; 20th January 2016 at 11:32. Reason: New info.
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    Re: Issue with RX1rII is with Light Leak

    The process is very simple. Call the number of your country's Sony support (in USA it is 1-239-245-6360). They will ask for you camera model and serial number. They will see it's part of the recall notice, ask pertinent info (your name, address etc. and date of purchase).

    They will send you an email with a FedEx shipping label. It took a couple of minutes to receive mine. This may vary depending on country.

    I confirmed they will be replacing, not repairing the camera. They are requesting the camera, supplied accessories and box. Turnaround is 7-10 business days.

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    Re: Issue with RX1rII is with Light Leak

    What an incredible disappointment for all of those affected. I suggest that anyone sending a camera back to Sony to document your camera before putting it in the box. Top, bottom, front, back.... just in case someone on the other end drops it on the floor and refuses to replace it.

    Victor

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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by vjbelle View Post
    I suggest that anyone sending a camera back to Sony to document your camera before putting it in the box.
    Victor
    Who keeps a box? Store receipt, proof of purchase, that is understandable.

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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by Vivek View Post
    Who keeps a box? Store receipt, proof of purchase, that is understandable.
    The serial number is on the outside of the box. Since this is a replacement, not a repair, it's understandable why they would want the box and accessories. That way, they can just send back a new retail box.

    Personally, I always keep boxes for ANYTHING that might be resold down the line. It always makes for a higher resale price if you can include the box. If you don't still have it, I bet you can still get your camera replaced, as the original box is not a requirement for warranty service.
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    Re: Issue with RX1rII is with Light Leak

    Sound advice, David. But after a mini massive clean up, a lot of camera, lens etc boxes went to the dump. I normally do not keep the boxes, pouches, etc of the gear I use and unlikely to sell. The RX1R II was one of them. What a let down.

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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by Vivek View Post
    Sound advice, David. But after a mini massive clean up, a lot of camera, lens etc boxes went to the dump. I normally do not keep the boxes, pouches, etc of the gear I use and unlikely to sell. The RX1R II was one of them. What a let down.
    I wouldn't worry about it. If you can't secure a refund, I'd be dismayed if the box was actually required for the replacement service. You may end up with a free battery, etc. for the trouble.

    Good luck and let us know.
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    Re: Issue with RX1rII is with Light Leak

    You shouldn't need the box or any other stuff..... but you should document the condition for obvious physical damage - they will!!

    Victor
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    Re: Issue with RX1rII is with Light Leak

    All in all though, I'm happy with the way Sony is handling this. They discovered the issue on their own and initiated a replacement process. Sure, it's a hassle, but compare this to what Nikon did (or tried to do) with the oily shutter on the D600.

    As I said, the actual process is pretty easy. Now for the next, critical part - how long before a replacement is actually in hand. I'm shipping mine out today, it will take a week to get to Massachusetts.

    Minor complaint - the shipping label supplied is for ground service. It would have been better if they opted for a quicker service. Thankfully, the weather here has been bloody awful. Perfect timing for downtime.

    In the meantime, I'll have to make do with my A7rII. Oh the suffering!

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    Re: Issue with RX1rII is with Light Leak

    My guess send nothing but camera only. Hold on to everything else

    Good luck everyone I am wishing you all well. Maybe when the dust settles I may get one .
    Photography is all about experimentation and without it you will never learn art.

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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by dandrewk View Post
    I wouldn't worry about it. If you can't secure a refund, I'd be dismayed if the box was actually required for the replacement service. You may end up with a free battery, etc. for the trouble.

    Good luck and let us know.
    I am likely to lose the Sony LCD protector i have on and not gain anything extra. I bought 6 extra batteries that I will have to get rid off when the camera is gone.

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    Re: Issue with RX1rII is with Light Leak

    I received a call from my UK dealer today to advise me about the problem (I explained I was already aware of it ) and that they would have replacement stock by the middle of next week and would arrange to deliver the replacement camera to me and to collect the defective unit.

    Pretty good service in my view.
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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by Vivek View Post
    Sound advice, David. But after a mini massive clean up, a lot of camera, lens etc boxes went to the dump. I normally do not keep the boxes, pouches, etc of the gear I use and unlikely to sell. The RX1R II was one of them. What a let down.
    Vivek, that's a bummer.

    My unit too is affected though I have not tested it, but it falls in the serial number range. Not surprising as it is one of the earliest ones in the US (was a demo piece from my dealer who obliged me since I had to go on a trip).

    I never throw away the box for any of my camera gear. In fact I am anal to the point of not using the strap or manuals (have plenty of 3rd party straps and can use an online manual). I keep the accessories and box in absolutely pristine condition, use LCD protectors and what not. Over the years I've found this is a great strategy when you resell the item.

    And though you may not think so now, you always end up selling the old and buying the new models. At least I do.
    Too much to list, let's just say I have a bad case of GAS.........
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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by Pradeep View Post

    And though you may not think so now, you always end up selling the old and buying the new models.

    Only one camera got exchanged for an ipad- the clunker NEX-5. All others are still with me.

    I have loaned a full spectrum Panasonic G1 to a forum member.

    I am gifting away an old Nikon D300 to a friend (once I find the batteries/charger for it).

    I do have lots of cameras. That is why I would like a refund for the defective one from Sony than a replacement.

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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by dandrewk View Post
    All in all though, I'm happy with the way Sony is handling this. They discovered the issue on their own and initiated a replacement process. Sure, it's a hassle, but compare this to what Nikon did (or tried to do) with the oily shutter on the D600.

    As I said, the actual process is pretty easy. Now for the next, critical part - how long before a replacement is actually in hand. I'm shipping mine out today, it will take a week to get to Massachusetts.

    Minor complaint - the shipping label supplied is for ground service. It would have been better if they opted for a quicker service. Thankfully, the weather here has been bloody awful. Perfect timing for downtime.

    In the meantime, I'll have to make do with my A7rII. Oh the suffering!
    Dan,

    Did you get a second email from Sony with shipping instructions? After receiving the shipping label I called again to ask when this second email would be coming and was told 24-48 hrs. They also said not to ship before receiving this email.
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    Re: Issue with RX1rII is with Light Leak

    I really don't understand why anyone has to deal with Sony direct over this issue. The dealer that sold you the camera should take care of its replacement, which is exactly what is happening in my case. Moreover my dealer, Clifton Cameras, contacted me, not the other way around. No labels to print off, I'm told the camera will be collected when the replacement is delivered.
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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by scho View Post
    Dan,

    Did you get a second email from Sony with shipping instructions? After receiving the shipping label I called again to ask when this second email would be coming and was told 24-48 hrs. They also said not to ship before receiving this email.
    I just received the Sony email instructions, but decided not to exchange the camera. UPS will pick up my camera tomorrow and return it to Amazon for a refund.
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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by scho View Post
    Dan,

    Did you get a second email from Sony with shipping instructions? After receiving the shipping label I called again to ask when this second email would be coming and was told 24-48 hrs. They also said not to ship before receiving this email.
    They didn't tell me to expect another email or to wait before shipping, so mine was on its way before the second email arrived. I honestly do not think they are going to split hairs about exactly what, besides the camera, is shipped back, or the exact shipping mechanics.

    The second email did hint at a functionality I did not know the camera possessed: "3. Remove all DVDs from your unit prior to shipping. We will not be able to return any DVD left in the unit." No Blu-ray, though.
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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by Vivek View Post
    Only one camera got exchanged for an ipad- the clunker NEX-5. All others are still with me.

    I have loaned a full spectrum Panasonic G1 to a forum member.

    I am gifting away an old Nikon D300 to a friend (once I find the batteries/charger for it).

    I do have lots of cameras. That is why I would like a refund for the defective one from Sony than a replacement.
    Vivek, man, you are an even bigger pack-rat than me!

    Seriously though, if I had kept all my cameras, 'She Who Must Be Obeyed' would never have let me buy the next one! I've bought and sold so many over the years starting from 2002 with the Canon D60 that I've truly lost count.

    This sounds crazy, like I am never satisfied. The truth is, I am an early adopter with most things and I love to see what is possible. There is no perfect camera or lens. Some are not the right fit for you and you realize that only after you've bought it and used it for a bit.

    Some you like a lot and they become your main workhorse. My 1DX is an absolutely wonderful camera and perfect for wildlife. However, when its replacement comes out (this year, I am told), I will definitely upgrade, there will be enough reason (for me) to do so.

    Sure, you lose money doing all this and from a purely monetary perspective it makes no sense, a pro would, in all likelihood think and behave more sensibly. But then I am not a pro, don't make a penny from it and strange though it may sound, that makes the decision (somewhat) easier.
    Too much to list, let's just say I have a bad case of GAS.........
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    Re: Issue with RX1rII is with Light Leak

    No Pros are stupid asses too. Finger directly pointed at myself . I bought and sold more stuff than Bayer has Aspirin.
    Photography is all about experimentation and without it you will never learn art.

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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by Guy Mancuso View Post
    I bought and sold more stuff than Bayer has Aspirin.
    That is a original!
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    Re: Issue with RX1rII is with Light Leak

    I don't have the RXRII, but do have A7R2, A7II and RXR-I. I don't understand why the way that Sony is handling this is causing Sony hate in some people. As a person who had Leicas off to repair on 3 different times for over a month, I would be happy with the exchange to a new one. I never saw anyone on here who complained of a light-leak in use. I think it is unfortunate that the light leak problem occurred, but I have not lost my love of Sony cams one bit.
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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by Cindy Flood View Post
    I don't understand why the way that Sony is handling this is causing Sony hate in some people.
    Cindy, If that is addressed to me, allow me to answer it. First it is a mis-characterization on many levels.

    In my case (as posted in another thread) they do not have a clue. That is how they are handling it.

    I do not "love" my cameras. I just use them. There is no "hate" as well. They just get ignored when they are not in use.

    I do use my Leica MM regularly, BTW. I just stopped posting any pictures after the sensor exfoliation fiasco. I will use it until it gives up. It is a fine tool.
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    Re: Issue with RX1rII is with Light Leak

    That is my 2 cents.

    It seems like most owners have already received their instructions and post-paid labels. If you are having a problem with communication, why don't you go to your dealer and ask them for help? I'm sure they would want to help you get your replacement ASAP.

    Quote Originally Posted by Vivek View Post
    Cindy, If that is addressed to me, allow me to answer it. First it is a mis-characterization on many levels.

    In my case (as posted in another thread) they do not have a clue. That is how they are handling it.

    I do not "love" my cameras. I just use them. There is no "hate" as well. They just get ignored when they are not in use.

    I do use my Leica MM regularly, BTW. I just stopped posting any pictures after the sensor exfoliation fiasco. I will use it until it gives up. It is a fine tool.

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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by Cindy Flood View Post
    That is my 2 cents.

    It seems like most owners have already received their instructions and post-paid labels. If you are having a problem with communication, why don't you go to your dealer and ask them for help? I'm sure they would want to help you get your replacement ASAP.
    The camera comes from "sony.nl" whogive the warranty. They claim they have no idea about an issue with the said camera. => sony are saying that they donot know, as far as my camera is concerned. Luckily, folks in other araes aren't affected by this problem. Is that difficult to understand?

    (Dealer was contacted afew days earlier and obviously they have no instructions from Sony since they have no clue.)

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    Re: Issue with RX1rII is with Light Leak

    I'm sure it will just be a day or two till the info gets into the pipeline. In the meantime you can continue to use your fantastic new camera. I still enjoy the RXR-1 every time I click the shutter and see what that fantastic lens produces.

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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by guy mancuso View Post
    no pros are stupid asses too. Finger directly pointed at myself . I bought and sold more stuff than bayer has aspirin.

    :rotfl:
    Last edited by Pradeep; 22nd January 2016 at 13:16.
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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by Cindy Flood View Post
    I'm sure it will just be a day or two till the info gets into the pipeline. In the meantime you can continue to use your fantastic new camera. I still enjoy the RXR-1 every time I click the shutter and see what that fantastic lens produces.
    I would have bought the rx1r (24mp) if it had a tilt lcd and lacked the pop up flash.

    I am hoping the issue will be resolved as well. It was incredible that a light leak in a premium camera is there to begin with but it was shocking to hear a response like what i had from sony.nl

    If a new camera is issued to replace the defective one(instead of a refund) i would look for the following:

    1. Lack of light leak.
    2. Absence of dust on the sensor.
    3. Improved contrast in the pictures.

    Judging from some of the responses here, I am glad that Sony japan issued an advisory, officially. Otherwise, i would have been burnt at stake.

    Have fun, shoot with whatever pleases you and good light!
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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by Cindy Flood View Post
    I don't understand why the way that Sony is handling this is causing Sony hate in some people.....[snip]......I think it is unfortunate that the light leak problem occurred, but I have not lost my love of Sony cams one bit.
    Cindy, I think "Love" and "Hate" are too strong words in the discussion, it's only about camera's and brands, so maybe "Like" and "Dislike" would be better.

    There's also two sides to this argument. How do you "Like" or "Dislike" a company where customer satisfaction is so bi-modal as with Sony?

    Let me say:
    I dislike a company where the customer service tells you to stop sending emails because every time you do they reset you to the back of the queue.
    I dislike a company where customer service in one country doesn't know about a problem where other countries are already exchanging faulty cameras.
    I dislike a company that denies some systemic problems with their equipment exists, despite many, many people having the same problem (eg. the CZ 135/1.8 front ring wobble)

    However:
    I like a company that recognizes some problems and quickly provides a firmware update to address them
    I like a company that produced the first consumer grade but very sturdy FF DSLR that can still produce very good images today, 7 years after introduction
    I like a company that produces innovative and flexible cameras like the A7 series and RX1 series, and quickly replaces/repairs them when systemic issues arise

    I agree the light leak issue might be overblown since under normal circumstances it's a non-issue and the camera produces stellar results despite the problem. Most people who had an earlier model didn't complain when delivery was halted and scratched their head what was wrong with their camera. Only after it became known what the issue was the s**t hit the fan. I think on a whole Sony has responded quite well to the issue and offer a good exchange deal, but the dislikes (the ones I mention as well as other ones that float the internet) will be driving away customers, so they would do well trying to avoid those in the future.

    Just my $ 0.02
    Last edited by pegelli; 23rd January 2016 at 10:54.
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    Re: Issue with RX1rII is with Light Leak

    Well put! Thanks.
    With best regards, K-H.

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    Re: Issue with RX1rII is with Light Leak

    "Love" and "hate" may be too strong, but this is the internet, and unfortunately that's how people talk here. It's part of the tempest in a teapot gestalt.
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    Re: Issue with RX1rII is with Light Leak

    I was just trying to put it into perspective. I love my family and don't hate anyone. I do have a great like to my Sony cameras (and Leicas). I don't dislike any camera company.
    I can understand the disappointment when the camera has to be returned. I've been through it.
    These things happen. My car cost 10x what the camera costs and the manufacturer has been in business for about 100 years, yet there was still a recall to replace my lift-gate mounts. These things happen and I judge the company more on how they take responsibility.
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    Re: Issue with RX1rII is with Light Leak

    pegilli, I think from what I have experienced and observed that the root cause to many of the dislikes are due to Sony electing to put their customer service and in some countries the warranty repairs in the hands of the lowest bidding third party services. Communications within a international manufacturing corporation has always been a weak link inherently across the board, no matter what the product. Add to that trying to waterfall down corporate notices to include a multitude of 3rd party services would have to be nightmarish in accomplishing in a relatively short time frame. In fact nearly impossible!

    We do not know just how many RX1rII's were sold in Europe or in the service hub region that say Vivek mentioned which was Belgium. It could be like a unicorn there I don't know. He may of bought in another market that had them faster and registered it with his local Sony Warranty agency. I know a fair number of English photogs buy from retailer in Hong Kong to get one of the first's rather than wait........ I just don't know the specifics of Vivek's purchase but I would bet the root cause to his dissatisfaction with them has to do with disseminating essential product recall information down to his customer service agency at the speed which it traveled across the WWW. I feel Vivek's pain and frustration but the customer service rep he dealt with would of had to have his nose attached to his Sony bulletin's emails 24/7 to pick this info up at the speed which modern corporations waterfall down information like this within the company none the less to 3rd party services.

    Whether Vivek or others stay with or cut and run away from Sony is their decisions and their's to make. I have no skin in the game either way and surely don't work for Sony but I can say from a past manufacturers viewpoint they have done all they could do to correct the build issue that was discovered and try to make it good with their customer's. When was the last time you saw a auto company offer to take back your vehicle and give you a new one when they find a major quality or safety issue? At first they try to hide it and are in denial then when pressured they will finally offer a recall repair at best where the customer ends up frustrated and lacking confidence in their new shiny toy's. Sony in this case could not of done anything more than what they did other than of avoided the defect in the first place which I assure you would of made them far more happier than their customers.

    I truly feel the exec who sold the board on outsourcing customer service and warranty repair should be shown the door and Sony should bring these services back in house. Service after the sale means far more to me than the product's innovative features and is what brings people back to buy more products later..... I got around the 3rd party route by going the Sony Pro Service route and it is well worth the $100 per year to me to go this route.

    Anyway my big problem right now is this blizzard that is whooping on us here in the Mid-Atlantic region........
    Last edited by Jim DE; 23rd January 2016 at 08:46.
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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by Jim DE View Post
    ..............
    Anyway my big problem right now is this blizzard that is whooping on us here in the Mid-Atlantic region........
    Amen to that. Waiting for it to clear before I have to head to work today.


    Back on topic: I called Sony last night (the number on the link above) and had a very pleasant experience with the rep, took my details, promised to send me a replacement camera within '7 to 10 business days'. Fedex is sending me a shipping label via email.

    All in all, exactly what I expect from a top consumer company. I've never had to deal with Sony before so this first experience is positive enough for me to happy. Sorry that Vivek's experience was the opposite, but I suppose it happens, depending on how much volume a company deals with in a given geographic area. Not an excuse of course, in an ideal world it should be the same worldwide.
    Too much to list, let's just say I have a bad case of GAS.........

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    Re: Issue with RX1rII is with Light Leak

    Cindy, Jim, Pradeep, I don't disagree with anything you have said above. From what I read here Sony are behaving responsibly in large parts of the world and in the end that's what counts and keeps customers happy. However I'm glad I'm not in the same boat as Vivek (I didn't buy an RX1Rii) since then you don't care what's happening in the rest of the world, you want the part you live in to follow suit with good service.
    In the end my personal bi-modal satisfaction is still weighed towards satisfied, but whenever they would send a version of the "back of the line" e-mail to me I'm sure a manager or supervisor will get an earfull .
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    Re: Issue with RX1rII is with Light Leak

    You go Cindy girl, you hepkitty.

    I LOVE shooting with my Rx1, and could care less whom here feels that is a strong word, they are not me and I am not them.


    To me it is more then just a tool. A car to some Is simply a tool, to the hepkitty it is a 617hp Camaro and a 571hp twin turbo GTO, and I love those girls.


    I played classical guitar as a child for a period of time, and could have used any guitar because it is a simple tool, no, I used a handmade Pimentel Grand Concert, because I loved it.


    I could go on and on with examples, again we are all different, for me, If I bond and love something, the magic happens.

    Now that I have sat out the initial offering of the Rx1r II, waiting for the dust to settle and issues to be found, I shall get in, and I will love it to death, and NOBODY on this forum or anywhere will ever take that away from me,

    the Sony RX1 IMO is a cult classic and did I ever bond with it, it became a extension of my hand and mind, and when I first realized this even when the Rx1 was brand new, I have been waiting for it's upgrade. This camera is so good I wanted a 2nd body....in case the 1st broke. Now I get that with upgrades, and I LOVE IT.


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    Re: Issue with RX1rII is with Light Leak

    Sony.nl from Belgium "advices" me to send in my camera for a free repair at their repair center based on the link (that Bart posted here) provided by me.

    My advice to myself is to stay the heck away from sony for any future products.

    Life is too short to be wasting wth an electronic entity.

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    Re: Issue with RX1rII is with Light Leak

    Pegelli, I too sympathize with Vivek and I too would be one hot individual if I had to read one Sony solution on the web and have my CS rep tell me something different. As a company selling to the world market their service and policies should be uniformly identical no matter which market they are doing business in. This is difficult enough to accomplish with all Sony employees and as we see near impossible when they outsource CS and Warranty to the lowest bidders.

    Personally, if I really liked the camera I would take the replacement and keep enjoying it. Sending it in for a rework and having to deal with shipping , waiting and being there to sign for the unit when it returns would be inconvient and I would feel like I was not getting what all other customers in other markets were getting. This would leave a bad taste in my mouth and I doubt if I would let them do the rework instead of a replacement and would escalate this issue up the chain of command as far as I could. I would not go further up with the customer service company but go right to the European Sony Electronics division management..(. I have done this here in the USA and went right to the top exec of the electronics division and my issue was resolved the next day..., it's the squeaky wheel approach ;-) )

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    Re: Issue with RX1rII is with Light Leak

    Quote Originally Posted by Lucille View Post
    You go Cindy girl, you hepkitty.

    I LOVE shooting with my Rx1, and could care less whom here feels that is a strong word, they are not me and I am not them.


    To me it is more then just a tool. A car to some Is simply a tool, to the hepkitty it is a 617hp Camaro and a 571hp twin turbo GTO, and I love those girls.


    I played classical guitar as a child for a period of time, and could have used any guitar because it is a simple tool, no, I used a handmade Pimentel Grand Concert, because I loved it.


    I could go on and on with examples, again we are all different, for me, If I bond and love something, the magic happens.

    Now that I have sat out the initial offering of the Rx1r II, waiting for the dust to settle and issues to be found, I shall get in, and I will love it to death, and NOBODY on this forum or anywhere will ever take that away from me,

    the Sony RX1 IMO is a cult classic and did I ever bond with it, it became a extension of my hand and mind, and when I first realized this even when the Rx1 was brand new, I have been waiting for it's upgrade. This camera is so good I wanted a 2nd body....in case the 1st broke. Now I get that with upgrades, and I LOVE IT.


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    Thank you, Lucille. (No one has ever called me a hepkitty before.) I wish that you lived near me so that we could shoot the Rockabilly together



    Quote Originally Posted by Vivek View Post
    Sony.nl from Belgium "advices" me to send in my camera for a free repair at their repair center based on the link (that Bart posted here) provided by me.

    My advice to myself is to stay the heck away from sony for any future products.

    Life is too short to be wasting wth an electronic entity.
    Vivek,
    I too, have gone to the top at Sony with an early large screen TV problem. I got a response right away from his assistant and help with my problem. I agree that you should go that route. I would not let them repair it while others are getting replacements.
    -Cindy
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    Administrator, Instructor Guy Mancuso's Avatar
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    Re: Issue with RX1rII is with Light Leak

    [QUOTE=Lucille;678854]You go Cindy girl, you hepkitty.

    I LOVE shooting with my Rx1, and could care less whom here feels that is a strong word, they are not me and I am not them.


    To me it is more then just a tool. A car to some Is simply a tool, to the hepkitty it is a 617hp Camaro and a 571hp twin turbo GTO, and I love those girls.


    I played classical guitar as a child for a period of time, and could have used any guitar because it is a simple tool, no, I used a handmade Pimentel Grand Concert, because I loved it.


    I could go on and on with examples, again we are all different, for me, If I bond and love something, the magic happens.

    Now that I have sat out the initial offering of the Rx1r II, waiting for the dust to settle and issues to be found, I shall get in, and I will love it to death, and NOBODY on this forum or anywhere will ever take that away from me,

    the Sony RX1 IMO is a cult classic and did I ever bond with it, it became a extension of my hand and mind, and when I first realized this even when the Rx1 was brand new, I have been waiting for it's upgrade. This camera is so good I wanted a 2nd body....in case the 1st broke. Now I get that with upgrades, and I LOVE IT.


    The HepKitty[/


    Best post ever. You go girl
    Photography is all about experimentation and without it you will never learn art.

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    Re: Issue with RX1rII is with Light Leak

    Cindy, i would not send my unit for inspection/repair to them after this kind of response. In fact, i am unsure if the repair facility here is capable of handling the new rx1r ii. There could also be other issues as well (other than light leak).

    If anyone has any contacts (sony.eu or sony head quaters) please let me know whom to contact.

    Though not a small amount, i can absorb the loss of €3.499, cut my losses and avoid sony in the future.

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